Oki 5780 manual Transmission Troubleshooting, Transmission fails a communication error occurs

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Transmission Troubleshooting

Transmission fails; a communication error occurs.

See if the server is down.

Are the IPADDRESS, SubNetMask and Default Gateway settings correct?

Has the SMTP server been configured correctly? Has the host name been registered?

If using DNS, is the DNS server address correct? If DNS is ON, some servers may cause an error.

Display shows message “OPTION BOARD ERROR.”

An error may have occurred at the interface between the fax machine and the network card.

Turn off the fax machine. Verify that the network card is correctly installed. Turn the machine on.

I have turned MDN (or DSN) ON, but no confirmation has been returned.

Both MDN and DSN are sent as text-format messages. If the TEXT PRINT setting is OFF, the confirmations will not print.

MDN: If the receiving Internet Fax/e-mail client is not capable of receiving MDN, you may not get a receipt.

DSN: If the receiving server does not support DSN, you may not receive any confirmation.

The TIFF file I sent does not print out at the receiver.

Resend the file, making sure to use Standard resolution and MH coding.

If you sent the file using Ex-fine resolution or any coding mode other than MH, the receiving machine may not be able to work with the file.

T.37 simple mode Internet Fax products support only the STD and FINE resolution settings and MH coding mode.

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Contents Option Guide Web Site Contents Smtp POP Overview Operation Overview End UserInformation Provided General ConditionsInternet Fax Transmission General Information Host Name Smtp Server Address / NameDNS Server’s IP Address Mail AddressInternet Fax Reception General Information POP Server Address / Name POP Server PasswordAccessing Network Settings From the Fax Machine Front Panel POP Server User NameList of Settings Available only when 600 dpi option is installedWarranty Document Information ProvidedUser’s Guide Option Guides Dual LineLPR Add Port/Pop up Monitor Utility OkiviewNetwork Print Driver Internet Fax UtilityComponents of an Internet Fax HeaderMail body text What Your T.37 Internet Fax Machine Can WaysHelpful Hints T.37 Pstn Faxing vs. Internet FaxingInternet Fax Backup / Archive Network Scan Status of ServerOperation Overview InstallationSetup CustomizationInternet Fax Protocols LAN Topologies and Operating SystemsNetwork Print Protocols Management ProtocolsSettings Stored on the Fax Machine Set Up on a NetworkIdentifying Current Settings Printing the Configuration ReportSettings Recorded on the Network Card Using the Fax Machine’s MenuUsing the Button on the Network Card Network Card Manual7100e+ User’s Guide Settings Stored on the Fax Machine Accessing SettingsList of User Functions Network Settings Set to on Auto Tray Switch User FunctionPaper Size Check User Function Set to OFFLAN Print T.O User Function POP Interval User FunctionDelete POP Message User Function To correct this errorTo prevent this error Communications LimitTime Between GMT User Function Text Print User FunctionCoding Mode User Function Header Print User FunctionExtra Fine Mode User Function Sender ID e-mail User FunctionDomain Name User Function ExampleDomain Name Restrictions Return Receipt User Function Example MDN Message POP GW Setting User Function Receipt Format User FunctionSend File Format User Function GW Forward Text User Function Send Notification User FunctionNetwork Settings User Function Dhcp Server Subnetmask Default GatewayIpaddress Smtp Server NamePOP Server Name POP User IDPoppassword DNS P .SRVADDRESSDNS S .SRVADDRESS Host Name FAX E-mail AddressDSN Delivery Status Notification NIC Initialize Resets the Network Card to its original factory settingsYou may also reset the card to factory settings by Pressing and holding the button on the card if yourChanging Settings Settings Changed Only by Using the Web Settings Changed by Using the Web Page or the MenuSettings Changed Only by Using Okiview TCP/IP RAPP, BOOTP, DhcpUsing the Okilan 7100e+ Web TCP/IP SnmpPOP Port Number POP3Smtp Port Number UseAPOPUsing Okiview Network Card Report provides the MAC address as General Internet FaxTelnet Procedure CustomizationProgramming e-mail Addresses Option Guide English Confirming e-mail Address Programming Mail Address RestrictionsDifferences Using Internet FaxSending a Document Stopping a TransmissionHow to Send a Document Sending to a Pre-programmed E-mail List of e-Mail Options Descriptions of e-Mail OptionsFrom Return Receipt SubjectSend File Format Sender ID Email Confirm ReportSending to a Non-Programmed E-mail Limitations and Suggestions· MMR Text Attachment Text for TIFF-formatViewing Tiff Files Receiving Internet Faxes Multiple Messages Automatic ReceptionSingle Message Text Print onReceiving Tiff files RestrictionsTiff Resolution CompressionYour fax machine cannot print Receiving e-mails Body TextYour fax machine can print Your fax machine may not be able to printGateway Services Forwarding POP Gateway ForwardingSubject Field Example of POP Gateway Forwarding Set upPress MENU/EXIT SENDFAX=5551212Answer Mode Forwarding Mails to a Fax NumberSmtp Image Restrictions Smtp General InformationSmtp Example Smtp Telephone Number RestrictionsSmtp Mail Address Format Smtp Domain Name RestrictionsSmtp How it Works Smtp Mail Server Settings for E-mail-to-FAX Gateway Service Network Setup Smtp DNS ServerAdd a PTR Record Install the Fax Machine Add a RecordAddress a record Pointer PTR RecordSmtp Mail Server With fax, the server does not receive mail to fax.abc.com Relay Smtp Mail Forwarding ProcessFaxes to an e-mail Address How it works Network Scanner ExampleHow it Works Image Resolution Sender ID EmailNetwork Printing Printing DocumentsPrinting on Transparencies Operating Systems NetWareWindows NT 4.0 and Windows Windows 95/98 Configuring from Network Utilities Also known as CD Setup UtilitiesOther Operating Systems Configuration Settings Auto Tray Switch User FunctionUser Functions Paper Size Check User Function LAN Print T.O User FunctionBanner Output LAN Data Error Problem SolvingOption Board Error Network ProblemNetwork Administrator Service CodesSmtp Error Codes List of Smtp Error Codes Smtp Protocol Error Codes POP3 Communication Errors CodesOption Guide English Display shows message Option Board Error Transmission TroubleshootingTransmission fails a communication error occurs Tiff file I sent does not print out at the receiverReception Troubleshooting Reception fails a communication error occursReception does not start Same mail prints repeatedly Smtp MDNText POPMail-to-Fax Troubleshooting Internet Fax refuses to receive dataCom There is a Domain DiscrepancyFax.text.com Didn’t receive a Relay Return ReceiptThere is a transmission error Sent an email, but it wasn’t forwardedGeneral To correct this error When I scan documents, my fax machine sender ID is included Try entering the IP address Option Guide English Printing Troubleshooting

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