Oki 5780 manual Mail-to-Fax Troubleshooting, Internet Fax refuses to receive data

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E-mail-to-Fax Troubleshooting

SMTP

I have sent data using the format “FAX=[telephone number]@[domain name], but it has not been delivered to the Internet Fax.

You may have set the domain name (the part after @) incorrectly. Consult your Network Administrator about the correct domain entry.

The Internet Fax refuses to receive data.

Check the entered telephone number.

Characters that can be used are: numbers, +, #, *, P or –

If you have entered a telephone number longer than 40 digits, the Internet Fax will not receive the transmission.

Have you registered the recipient’s domain name onto the Internet Fax?

Is the format of the TIFF file you are sending supported by this Internet Fax?

I have sent a text to the Internet Fax. The Internet Fax does not forward it.

If GW Forward Text is OFF, the text will not be forwarded.

I have tried to forward data by FAX, but communication cannot be established.

Check the fax’s telephone line settings. Make sure the settings are correct.

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Contents Option Guide Web Site Contents Smtp POP Overview Operation Overview End UserInformation Provided General ConditionsInternet Fax Transmission General Information Host Name Smtp Server Address / NameDNS Server’s IP Address Mail AddressInternet Fax Reception General Information POP Server Address / Name POP Server PasswordAccessing Network Settings From the Fax Machine Front Panel POP Server User NameList of Settings Available only when 600 dpi option is installedInformation Provided Warranty DocumentUser’s Guide Option Guides Dual LineLPR Add Port/Pop up Monitor Utility OkiviewNetwork Print Driver Internet Fax UtilityHeader Components of an Internet FaxMail body text What Your T.37 Internet Fax Machine Can WaysPstn Faxing vs. Internet Faxing Helpful Hints T.37Internet Fax Backup / Archive Network Scan Status of ServerOperation Overview InstallationSetup CustomizationInternet Fax Protocols LAN Topologies and Operating SystemsNetwork Print Protocols Management ProtocolsSettings Stored on the Fax Machine Set Up on a NetworkIdentifying Current Settings Printing the Configuration ReportSettings Recorded on the Network Card Using the Fax Machine’s MenuNetwork Card Manual Using the Button on the Network Card7100e+ User’s Guide Settings Stored on the Fax Machine Accessing SettingsList of User Functions Network Settings Set to on Auto Tray Switch User FunctionPaper Size Check User Function Set to OFFLAN Print T.O User Function POP Interval User FunctionDelete POP Message User Function To correct this errorTo prevent this error Communications LimitTime Between GMT User Function Text Print User FunctionCoding Mode User Function Header Print User FunctionExtra Fine Mode User Function Sender ID e-mail User FunctionExample Domain Name User FunctionDomain Name Restrictions Return Receipt User Function Example MDN Message Receipt Format User Function POP GW Setting User FunctionSend File Format User Function GW Forward Text User Function Send Notification User FunctionNetwork Settings User Function Dhcp Server Subnetmask Default GatewayIpaddress Smtp Server NamePOP Server Name POP User IDDNS P .SRVADDRESS PoppasswordDNS S .SRVADDRESS Host Name FAX E-mail AddressDSN Delivery Status Notification NIC Initialize Resets the Network Card to its original factory settingsYou may also reset the card to factory settings by Pressing and holding the button on the card if yourChanging Settings Settings Changed Only by Using the Web Settings Changed by Using the Web Page or the MenuSettings Changed Only by Using Okiview TCP/IP RAPP, BOOTP, DhcpUsing the Okilan 7100e+ Web TCP/IP SnmpPOP Port Number POP3Smtp Port Number UseAPOPUsing Okiview Network Card Report provides the MAC address as General Internet FaxTelnet Customization ProcedureProgramming e-mail Addresses Option Guide English Confirming e-mail Address Programming Mail Address RestrictionsDifferences Using Internet FaxSending a Document Stopping a TransmissionHow to Send a Document Sending to a Pre-programmed E-mail Descriptions of e-Mail Options List of e-Mail OptionsFrom Return Receipt SubjectSend File Format Sender ID Email Confirm ReportSending to a Non-Programmed E-mail Limitations and Suggestions· MMR Text Attachment Text for TIFF-formatViewing Tiff Files Receiving Internet Faxes Multiple Messages Automatic ReceptionSingle Message Text Print onRestrictions Receiving Tiff filesTiff Resolution CompressionYour fax machine cannot print Receiving e-mails Body TextYour fax machine can print Your fax machine may not be able to printGateway Services Forwarding POP Gateway ForwardingSubject Field Example of POP Gateway Forwarding Set upPress MENU/EXIT SENDFAX=5551212Answer Mode Forwarding Mails to a Fax NumberSmtp Image Restrictions Smtp General InformationSmtp Example Smtp Telephone Number RestrictionsSmtp Mail Address Format Smtp Domain Name RestrictionsSmtp How it Works Smtp Mail Server Settings for E-mail-to-FAX Gateway Service Network Setup Smtp DNS ServerAdd a PTR Record Install the Fax Machine Add a RecordAddress a record Pointer PTR RecordSmtp Mail Server With fax, the server does not receive mail to fax.abc.com Smtp Mail Forwarding Process RelayFaxes to an e-mail Address How it works Example Network ScannerHow it Works Image Resolution Sender ID EmailPrinting Documents Network PrintingPrinting on Transparencies NetWare Operating SystemsWindows NT 4.0 and Windows Windows 95/98 Also known as CD Setup Utilities Configuring from Network UtilitiesOther Operating Systems Configuration Auto Tray Switch User Function SettingsUser Functions Paper Size Check User Function LAN Print T.O User FunctionBanner Output LAN Data Error Problem SolvingOption Board Error Network ProblemService Codes Network AdministratorSmtp Error Codes List of Smtp Error Codes Smtp Protocol Error Codes POP3 Communication Errors CodesOption Guide English Display shows message Option Board Error Transmission TroubleshootingTransmission fails a communication error occurs Tiff file I sent does not print out at the receiverReception fails a communication error occurs Reception TroubleshootingReception does not start Same mail prints repeatedly Smtp MDNText POPMail-to-Fax Troubleshooting Internet Fax refuses to receive dataCom There is a Domain DiscrepancyFax.text.com Didn’t receive a Relay Return ReceiptThere is a transmission error Sent an email, but it wasn’t forwardedGeneral To correct this error When I scan documents, my fax machine sender ID is included Try entering the IP address Option Guide English Printing Troubleshooting

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