Oki 5780 manual Problem Solving, End User, Option Board Error, LAN Data Error, Network Problem

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Problem Solving

There are two areas of Problem Solving.

·End User

·Network Administrator

End User

Option Board Error

If your fax machine displays the message, OPTION BOARD ERROR, an error may have occurred at the interface between the fax machine and the network card.

Turn off the fax machine. Verify that the network card is correctly installed. Turn the machine on.

LAN Data Error

When LAN Data Error is shown on the fax display, there may be a problem in the printing data transmitted via the network.

The printing data will be cancelled.

Re-send the print job.

If this error occurs while printing documents, the error may be a paper jam. Clear the jam.

!When the print job was cancelled from a PC, LAN DATA ERROR may be displayed. This is because defective data may have been transmitted to the fax machine.

Network Problem

If any printing problems occur (other than the errors mentioned in this section), see the information on the supplied CD-ROM.

96 OKIFAX 5780/5980

Image 96

Contents Option Guide Web Site Contents Smtp POP Overview Operation Overview End UserInformation Provided General ConditionsInternet Fax Transmission General Information Smtp Server Address / Name DNS Server’s IP AddressHost Name Mail AddressInternet Fax Reception General Information POP Server Password Accessing Network Settings From the Fax Machine Front PanelPOP Server Address / Name POP Server User NameList of Settings Available only when 600 dpi option is installedWarranty Document Information ProvidedUser’s Guide Option Guides Dual LineOkiview Network Print DriverLPR Add Port/Pop up Monitor Utility Internet Fax UtilityComponents of an Internet Fax HeaderMail body text What Your T.37 Internet Fax Machine Can WaysHelpful Hints T.37 Pstn Faxing vs. Internet FaxingInternet Fax Backup / Archive Network Scan Status of ServerInstallation SetupOperation Overview CustomizationLAN Topologies and Operating Systems Network Print ProtocolsInternet Fax Protocols Management ProtocolsSet Up on a Network Identifying Current SettingsSettings Stored on the Fax Machine Printing the Configuration ReportSettings Recorded on the Network Card Using the Fax Machine’s MenuUsing the Button on the Network Card Network Card Manual7100e+ User’s Guide Settings Stored on the Fax Machine Accessing SettingsList of User Functions Network Settings Auto Tray Switch User Function Paper Size Check User FunctionSet to on Set to OFFLAN Print T.O User Function POP Interval User FunctionTo correct this error To prevent this errorDelete POP Message User Function Communications LimitTime Between GMT User Function Text Print User FunctionCoding Mode User Function Header Print User FunctionExtra Fine Mode User Function Sender ID e-mail User FunctionDomain Name User Function ExampleDomain Name Restrictions Return Receipt User Function Example MDN Message POP GW Setting User Function Receipt Format User FunctionSend File Format User Function GW Forward Text User Function Send Notification User FunctionNetwork Settings User Function Dhcp Server Default Gateway IpaddressSubnetmask Smtp Server NamePOP Server Name POP User IDPoppassword DNS P .SRVADDRESSDNS S .SRVADDRESS Host Name FAX E-mail AddressDSN Delivery Status Notification Resets the Network Card to its original factory settings You may also reset the card to factory settings byNIC Initialize Pressing and holding the button on the card if yourChanging Settings Settings Changed Only by Using the Web Settings Changed by Using the Web Page or the MenuSettings Changed Only by Using Okiview TCP/IP RAPP, BOOTP, DhcpUsing the Okilan 7100e+ Web TCP/IP SnmpPOP3 Smtp Port NumberPOP Port Number UseAPOPUsing Okiview Network Card Report provides the MAC address as General Internet FaxTelnet Procedure CustomizationProgramming e-mail Addresses Option Guide English Confirming e-mail Address Programming Mail Address RestrictionsUsing Internet Fax Sending a DocumentDifferences Stopping a TransmissionHow to Send a Document Sending to a Pre-programmed E-mail List of e-Mail Options Descriptions of e-Mail OptionsFrom Subject Send File Format Sender ID EmailReturn Receipt Confirm ReportSending to a Non-Programmed E-mail Limitations and Suggestions· MMR Text Attachment Text for TIFF-formatViewing Tiff Files Receiving Internet Faxes Automatic Reception Single MessageMultiple Messages Text Print onReceiving Tiff files RestrictionsTiff Resolution CompressionReceiving e-mails Body Text Your fax machine can printYour fax machine cannot print Your fax machine may not be able to printGateway Services Forwarding POP Gateway ForwardingExample of POP Gateway Forwarding Set up Press MENU/EXITSubject Field SENDFAX=5551212Answer Mode Forwarding Mails to a Fax NumberSmtp General Information Smtp ExampleSmtp Image Restrictions Smtp Telephone Number RestrictionsSmtp Mail Address Format Smtp Domain Name RestrictionsSmtp How it Works Smtp Mail Server Settings for E-mail-to-FAX Gateway Service Network Setup Smtp DNS ServerInstall the Fax Machine Add a Record Address a recordAdd a PTR Record Pointer PTR RecordSmtp Mail Server With fax, the server does not receive mail to fax.abc.com Relay Smtp Mail Forwarding ProcessFaxes to an e-mail Address How it works Network Scanner ExampleHow it Works Image Resolution Sender ID EmailNetwork Printing Printing DocumentsPrinting on Transparencies Operating Systems NetWareWindows NT 4.0 and Windows Windows 95/98 Configuring from Network Utilities Also known as CD Setup UtilitiesOther Operating Systems Configuration Settings Auto Tray Switch User FunctionUser Functions Paper Size Check User Function LAN Print T.O User FunctionBanner Output Problem Solving Option Board ErrorLAN Data Error Network ProblemNetwork Administrator Service CodesSmtp Error Codes List of Smtp Error Codes Smtp Protocol Error Codes POP3 Communication Errors CodesOption Guide English Transmission Troubleshooting Transmission fails a communication error occursDisplay shows message Option Board Error Tiff file I sent does not print out at the receiverReception Troubleshooting Reception fails a communication error occursReception does not start Same mail prints repeatedly MDN TextSmtp POPMail-to-Fax Troubleshooting Internet Fax refuses to receive dataThere is a Domain Discrepancy Fax.text.comCom Didn’t receive a Relay Return ReceiptThere is a transmission error Sent an email, but it wasn’t forwardedGeneral To correct this error When I scan documents, my fax machine sender ID is included Try entering the IP address Option Guide English Printing Troubleshooting

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