Xerox 701P35371 manual R V I C E a N D S U P P O R T, Service and Support

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S E R V I C E A N D S U P P O R T

Service and Support

If you are unable to solve a problem using this guide, do one of the following:

•Access:

http:/WWW.XEROX.COM

•In the U.S. and Canada Call the Xerox Customer Support Center at:

1-800-TEAM XRX (1-800-832-6979)

If possible, call from a telephone near your PC and the WorkCentre. Before calling, have the following information ready:

•Make sure that both your PC and your printer are turned on.

•Serial number for the M940 - M950, which is located on the back of the WorkCentre.

•Your operating system version (Windows 95/ 98, NT 4.0, 2000)

•Amount of memory in your PC

•Information about the problem, including description of the problem, any error messages and any steps you have taken to solve the problem.

•Purchase information (when and where purchased)

9.2

U s e r G u i d e

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Contents User Guide Page B l e o f C o n t e n t s IiiFaxing Maintenance General InformationE r G u i d e 4 0 M 9 5 0 W O R K C E N T R E C O M P O N E N T S A p t e r O1z n eM940 M950 WorkCentre Components Connections N N E C T I O N SPaper Thickness Knob Control Panel N T R O L P a N E LBest Normal EXpress Draft N T R O L P a N E L Output Tray Paper TrayOutput Tray Extension Rear Access Door M940 M950 WorkCentre Components Bypass TraySoftware Components F T W a R E C O M P O N E N T SControlCentre F T W a R E C O M P O N E N T S R O X C O N T R O L C E N T R E 2 W O R K C E N T R E Xerox ControlCentre 2.0 WorkCentre Status BarR O X C O N T R O L C E N T R E 2 W O R K C E N T R E P Y I N G A p t e r T 233w oCopying Place your original face-down on the document Copy Color Using the Set Document Feeder M950 onlyCopy Quality Paper Setup P E R S E T U PG H T E N / D a R K E N Lighten/DarkenLighten/Darken Color Intensity Lighten/Darken , use the Right/LeftD U C E / E N L a R G E Reduce/EnlargePress the Left/Right Navigator buttons L E C T B U T T O N I N T I N G A p t e r T 333h r e ePrinting I N T I N G D O C U M E N T S Printing DocumentsFile Print Print Document AsI N T I N G C a R D S Printing CardsI N T I N G E N V E L O P E S Printing EnvelopesPrinting Single Envelope Thickness Knob to envelopeI N T I N G S E V E R a L E N V E L O P E S Printing Several EnvelopesI N T I N G I R O N O N T R a N S F E R S Printing Iron-On TransfersOutput tab, then select Iron-on transfer Paper Type list boxI N T I N G L a B E L S Printing LabelsI N T I N G P H O T O G R a P H S Printing PhotographsPaper/Output tab, and select Photo Quality Glossy Paper in the Paper Type list boxI N T I N G T R a N S P a R E N C I E S Printing TransparenciesPrinting Banners I N T I N G B a N N E R SSelect Bypass Tray S T O M I Z I N G Y O U R W O R K C E N T R E A p t e r F 433o u rCustomizing your WorkCentre S T O M I Z I N G C O P I E R F E a T U R E S Customizing Copier FeaturesSelecting WorkCentre Display Window Language Selecting Paper Default L E C T I N G P a P E R D E FaultSelecting Program Timeout Selecting Sleep Mode Setting L E C T I N G S L E E P M O D E S E T T I N GCustomizing Scan Features S T O M I Z I N G S C a N F E a T U R E SSetting a Preset for Email T T I N G a P R E S E T F O R E M a I LA N N I N G A p t e r F 533i v eScanning Scanning using preset Scan Using PresetA N U S I N G P R E S E T N D I N G a S C a N T H R O U G H E M a I L Sending a Scan through EmailScanning Using ControlCentre Pagis Inbox Scanning Using MGI PhotoSuite A N N I N G U S I N G M G I P H O T O S U I T ESelect StartProgramsMGI PhotoSuite Select FileGet Photos FromCamera/ ScannerA N N I N G U S I N G M S W O R D A N N I N G U S I N G a D O B E P H O T O S H O P Scanning Using Adobe PhotoShopSelect StartProgramsAdobe PhotoShop A N N I N G U S I N G a D O B E P H O T O S H O P X I N G F R O M Y O U R P C A p t e r S633 iFaxing from your PC Faxing Using Preset X I N G U S I N G P R E S E TX I N G F R O M C O N T R O L C E N T R E P a G I S I N B O Faxing From ControlCentre Pagis InboxX I N G F R O M C O N T R O L C E N T R E P a G I S I N B O I N T a I N I N G Y O U R W O R K C E N T R E A p t e r S 7 e v e nMaintaining Your WorkCentre A N G I N G a N I N K C a R T R I D G E Changing an Ink CartridgeA N G I N G a N I N K C a R T R I D G E Closed. Your WorkCentre will automatically Clean Print Head 1 Use for basic print head cleaning Cleaning the Print HeadE a N I N G T H E P R I N T H E a D I G N I N G T H E P R I N T H E a D Aligning the Print HeadA N G I N G T H E P R I N T H E a D Changing the Print HeadInsert the print head into the print carriage Troubleshooting TroubleshootingA p t e r E 8 i g h t I N T I N G a T E S T P a G E Printing a TestPaper Feeding Problems P E R F E E D I N G P R O B L E M SQuality Problems A L I T Y P R O B L E M SLight or blurred characters MenuMaintenanceClean Print Head 1. For more Paper Setup buttonSelect Full Image from Reduce/Enlarge button A L I T Y P R O B L E M S Copier/Printer Problems P I E R / P R I N T E R P R O B L E M SP I E R / P R I N T E R P R O B L E M S Printer prints very slowly Scanner Problems A N N E R P R O B L E M SSelect ScanScannerNext Select Show Twain interfaceOKFinishSelect ScannerNextAdvanced Error codes Error CodesError codes N E R a L I N F O R M a T I O N A p t e r N 9 i n eGeneral Information Service and Support R V I C E a N D S U P P O R TSpecifications D E R I N G S U P P L I E SOrdering Supplies Ink Cartridge/Print Head Re-Order NumbersScanner Software Included System Requirements for PC Connection F E T Y SafetyRegulatory Notices European Union Declaration Conformance Regulatory Notices USA FCC Statement Declaration of Conformity F E T Y D e D EPrinting Several