Xerox 701P35371 manual P I E R / P R I N T E R P R O B L E M S, Copier/Printer Problems

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C O P I E R / P R I N T E R P R O B L E M S

Copier/Printer Problems

Symptom

WorkCentre does not print

Note: Switch boxes can interrupt the communication between the WorkCentre and your PC.

DiagnosDiaDiagnosis and/or Solutiongnosis and ors and/

•A paper jam has occurred. If this is the case, a message appears in the display window.

•Print a test print by selecting Exit/ Menu>Maintenance>Print Test Page. If the test print is good, check the printer cable or the PC. If the test print does not print, see the Copier troubleshooting section.

•The USB or parallel cable is not connected properly or is the incorrect cable, as the USB cable only works for Windows 98 and 2000.

•The USB or parallel cable is defective. Swap the cable with one known to work. If necessary, replace the cable.

•If using a parallel cable, ensure that it is IEEE 1284 - 1994 compliant.

•The printer port is configured incorrectly. Check the printer settings in Windows to make certain that the print job is being sent to the correct port (for example, LPT1).

•The printer may be configured incorrectly within the PC application. Check the application to verify that all print settings are correct.

•The print driver may be incorrectly installed. Uninstall the existing print driver, and re-install the printer driver.

•There may be a conflict with another print driver. Uninstall the other print driver.

8.8

U s e r G u i d e

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Contents User Guide Page B l e o f C o n t e n t s IiiFaxing Maintenance General InformationE r G u i d e M940 M950 WorkCentre Components A p t e r O1z n e4 0 M 9 5 0 W O R K C E N T R E C O M P O N E N T S Paper Thickness Knob N N E C T I O N SConnections Best Normal EXpress Draft N T R O L P a N E LControl Panel N T R O L P a N E L Output Tray Extension Paper TrayOutput Tray Rear Access Door M940 M950 WorkCentre Components Bypass TrayControlCentre F T W a R E C O M P O N E N T SSoftware Components F T W a R E C O M P O N E N T S R O X C O N T R O L C E N T R E 2 W O R K C E N T R E Xerox ControlCentre 2.0 WorkCentre Status BarR O X C O N T R O L C E N T R E 2 W O R K C E N T R E Copying A p t e r T 233w oP Y I N G Place your original face-down on the document Copy Quality Using the Set Document Feeder M950 onlyCopy Color Paper Setup P E R S E T U PG H T E N / D a R K E N Lighten/DarkenLighten/Darken Color Intensity Lighten/Darken , use the Right/LeftD U C E / E N L a R G E Reduce/EnlargePress the Left/Right Navigator buttons L E C T B U T T O N Printing A p t e r T 333h r e eI N T I N G I N T I N G D O C U M E N T S Printing DocumentsFile Print Print Document AsI N T I N G C a R D S Printing CardsI N T I N G E N V E L O P E S Printing EnvelopesPrinting Single Envelope Thickness Knob to envelopeI N T I N G S E V E R a L E N V E L O P E S Printing Several EnvelopesI N T I N G I R O N O N T R a N S F E R S Printing Iron-On TransfersOutput tab, then select Iron-on transfer Paper Type list boxI N T I N G L a B E L S Printing LabelsI N T I N G P H O T O G R a P H S Printing PhotographsPaper/Output tab, and select Photo Quality Glossy Paper in the Paper Type list boxI N T I N G T R a N S P a R E N C I E S Printing TransparenciesSelect Bypass Tray I N T I N G B a N N E R SPrinting Banners Customizing your WorkCentre A p t e r F 433o u rS T O M I Z I N G Y O U R W O R K C E N T R E Selecting WorkCentre Display Window Language Customizing Copier FeaturesS T O M I Z I N G C O P I E R F E a T U R E S Selecting Program Timeout L E C T I N G P a P E R D E FaultSelecting Paper Default Selecting Sleep Mode Setting L E C T I N G S L E E P M O D E S E T T I N GCustomizing Scan Features S T O M I Z I N G S C a N F E a T U R E SSetting a Preset for Email T T I N G a P R E S E T F O R E M a I LScanning A p t e r F 533i v eA N N I N G A N U S I N G P R E S E T Scan Using PresetScanning using preset N D I N G a S C a N T H R O U G H E M a I L Sending a Scan through EmailScanning Using ControlCentre Pagis Inbox Scanning Using MGI PhotoSuite A N N I N G U S I N G M G I P H O T O S U I T ESelect StartProgramsMGI PhotoSuite Select FileGet Photos FromCamera/ ScannerA N N I N G U S I N G M S W O R D Select StartProgramsAdobe PhotoShop Scanning Using Adobe PhotoShopA N N I N G U S I N G a D O B E P H O T O S H O P A N N I N G U S I N G a D O B E P H O T O S H O P Faxing from your PC A p t e r S633 iX I N G F R O M Y O U R P C Faxing Using Preset X I N G U S I N G P R E S E TX I N G F R O M C O N T R O L C E N T R E P a G I S I N B O Faxing From ControlCentre Pagis InboxX I N G F R O M C O N T R O L C E N T R E P a G I S I N B O Maintaining Your WorkCentre A p t e r S 7 e v e nI N T a I N I N G Y O U R W O R K C E N T R E A N G I N G a N I N K C a R T R I D G E Changing an Ink CartridgeA N G I N G a N I N K C a R T R I D G E Closed. Your WorkCentre will automatically E a N I N G T H E P R I N T H E a D Cleaning the Print HeadClean Print Head 1 Use for basic print head cleaning I G N I N G T H E P R I N T H E a D Aligning the Print HeadA N G I N G T H E P R I N T H E a D Changing the Print HeadInsert the print head into the print carriage A p t e r E 8 i g h t TroubleshootingTroubleshooting I N T I N G a T E S T P a G E Printing a TestPaper Feeding Problems P E R F E E D I N G P R O B L E M SQuality Problems A L I T Y P R O B L E M SLight or blurred characters Select Full Image from Reduce/Enlarge button Paper Setup buttonMenuMaintenanceClean Print Head 1. For more A L I T Y P R O B L E M S Copier/Printer Problems P I E R / P R I N T E R P R O B L E M SP I E R / P R I N T E R P R O B L E M S Printer prints very slowly Scanner Problems A N N E R P R O B L E M SSelect ScanScannerNext Select Show Twain interfaceOKFinishSelect ScannerNextAdvanced Error codes Error CodesError codes General Information A p t e r N 9 i n eN E R a L I N F O R M a T I O N Service and Support R V I C E a N D S U P P O R TSpecifications D E R I N G S U P P L I E SOrdering Supplies Ink Cartridge/Print Head Re-Order NumbersScanner Software Included System Requirements for PC Connection Regulatory Notices European Union Declaration Conformance SafetyF E T Y Regulatory Notices USA FCC Statement Declaration of Conformity F E T Y D e D EPrinting Several