Xerox 6110MFP manual Common Windows problems, Common Macintosh problems, Common Linux problems

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“General	Close all other applications, reboot Windows
Protection Fault”,	and try printing again.
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout	Just keep waiting until the machine finishes
error occurred.”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Tip

Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.

Common Macintosh problems

Condition	Suggested solutions
The printer does not print	Incompatibility between the PDF file
PDF file correctly. Some	and the Acrobat products:
parts of graphics, text, or	Printing the PDF file as an image may
illustrations are missing.
	solve this problem. Turn on Print As
	Image from the Acrobat printing
	options.
	Tip: It will take longer to print when you
	print a PDF file as an image.
The document has	Update your Mac OS to OS 10.3.3. or
printed, but the print job	higher.
has not disappeared from
the spooler in Mac OS
10.3.2.
Some letters are not	This problem is caused because Mac
displayed normally during	OS cannot find the font during the cover
the cover sheet printing.	page printing.
	Alphanumeric characters, in the Billing
	Info field, are only allowed for printing
	on the cover page. Other characters will
	be broken on the printout.

Common Linux problems

Problem		Possible cause and solutions
The machine does	•	Check if the printer driver is installed in
not print.		your system. Open Unified Driver
		configurator and switch to the Printers
		tab in Printers configuration window to
		look at the list of available printers. Make
		sure that your machine is displayed on
		the list. If not, please, invoke Add new
		printer wizard to set up your device.
	•	Check if the printer has started. Open
		Printers configuration and select your
		machine on the printers list. Look at the
		description in the Selected printer pane.
		If its status contains “(stopped)” string,
		please, press the Start button. After that
		normal operation of the printer should be
		restored. The “stopped” status might be
		activated when some problems in
		printing occurred. For instance, this could
		be an attempt to print a document when
		a port is claimed by a scanning
		application.
	•	Check if the port is not busy. Since
		functional components of MFP (printer
		and scanner) share the same I/O
		interface (port), the situation of
		simultaneous access of different
		“consumer” applications to the same port
		are possible. To avoid possible conflicts,
		only one of them at a time is allowed to
		gain control over the device. The other
		“consumer” will encounter “device busy”
		response. You should open ports
		configuration and select the port
		assigned to your printer. In the Selected
		port pane you can see if the port is
		occupied by some other application. If
		this is the case, you should wait for
		completion of the current job or should
		press Release port button, if you are sure
		that the present owner is not functioning
		properly.
	•	Check if your application has special
		print option such as “-oraw”. If “-oraw” is
		specified in the command line parameter
		then remove it to print properly. For Gimp
		front-end, select “print” -> “Setup printer”
		and edit command line parameter in the
		command item.

10.11 <Troubleshooting>