Barco 8x8, 16x16 `K==`çåí~Åí=fåÑçêã~íáçå, ~êÅç=cçäëçã=t~êê~åíó, OÉíìêå=j~íÉêá~ä=ìíÜçêáò~íáçå=EojF

Page 83

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The following topics are discussed in this Appendix:

•

•

•

Barco Folsom Warranty

Return Material Authorization (RMA)

Barco Events Contact Information

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All video products are designed and tested to the highest quality standards and are backed by a full 3-year parts and labor warranty. Warranties are effective upon delivery date to customer and are non-transferable. Barco warranties are only valid to the original purchaser/owner. Warranty related repairs include parts and labor, but do not include faults resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush), and/or other unusual damages.

The customer shall pay shipping charges when unit is returned for repair. Barco will cover shipping charges for return shipments to customers.

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In the unlikely event that a product is required to return for repair, please call the following number and ask for a Sales Engineer to receive a Return Merchandise Authorization number (RMA).

•(888) 414-7226

RMA Conditions are listed below:

a.Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number.

b.All RMA numbers must appear on their return-shipping label.

c.RMA numbers are valid for ten (10) days from issue date.

d.All shipping and insurance charges on all RMAs must be prepaid by the customer

MatrixPRO • 16x16 and 8x8 HD/SD-SDI Router • User’s Guide		73

Image 83

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