Cisco Systems IE20004TSL, IE20004TSB, IE200016TCB manual Diagnosing Problems, Switch Boot Fast

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C H A P T E R 3

Troubleshooting

This chapter provides these topics for troubleshooting problems:

•Diagnosing Problems, page 3-1

•How to Recover Passwords, page 3-5

•Finding the Switch Serial Number, page 3-6

Diagnosing Problems

The switch LEDs provide troubleshooting information about the switch. They show boot fast failures, port-connectivity problems, and overall switch performance. You can also get statistics from Device Manager, the CLI, or an SNMP workstation. See the Cisco IE 2000 Switch Software Configuration Guide, the Cisco IE 2000 Switch Command Reference on Cisco.com, or the documentation that came with your SNMP application for details.

Switch Boot Fast

See the “Verifying Switch Operation” section on page 2-47for information on boot fast.

Note Boot fast failures are usually fatal. Contact your Cisco TAC representative if your switch does not successfully complete boot fast.

Note You can disable the boot fast and run POST by using the Cisco IOS CLI, see the Cisco IE 2000 Switch Software Configuration Guide and the Cisco IE 2000 Switch Command Reference for more information.

Cisco IE 2000 Switch Hardware Installation Guide

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Contents Americas Headquarters Cisco IE 2000 Switch Hardware Installation GuidePage N T E N T S Installation Guidelines Connecting to a Dual-Purpose Port Verifying Switch Operation IP Settings Purpose AudienceConventions Related Publications Product Overview Model Description Software Image Switch ModelsModel Description Software Image Model Description Software Image Cisco IE-2000-4TS-L Front Panel View Front PanelCisco IE-2000-8TC-L Front Panel Cisco IE-2000-16TC-L Front Panel View 10/100BASE-T Downlink Ports Cisco IE-2000-16PTC-G-E Switch Front Panel View100/1000 Mb/s SFP Module Uplink Slots 10/100BASE-T Uplink Ports10/100/1000BASE-T Uplink Ports 100 Mb/s SFP Module Uplink SlotsSFP Modules Dual-Purpose Gigabit Ethernet Uplink PortsType of SFP Module Model GLC-LH-SM Power ConnectorsPoE Power Connector Alarm ConnectorUSB Mini-Type B Port Management PortsLEDs LEDs on the Cisco IE 2000 SwitchSystem LED Express Setup LEDUSB-Mini Console LED Power Status LEDs Alarm LEDsPort Status LEDs Dual-Purpose Port LEDs Dual-Purpose Port LEDsPoE Status LED Flash Memory CardColor PoE Status 10 Flash Memory Card Slot Management Options Rear PanelNetwork Configurations Preparing for Installation Switch Installation140F 60C Statement Hazardous Area Installation Warnings 1080 North American Hazardous Location Approval Installation GuidelinesEnvironment and Enclosure Guidelines General Guidelines Verifying Package Contents Installing or Removing the Flash Memory Card OptionalInstalling the Flash Memory Card in the Switch RJ-45 Console Port USB Mini-Type B Console Port Connecting to a Console PortRJ-45 Console Port Connecting the Console CableRemoving the USB Mini-Type B Console Port Cover USB Mini-Type B Console PortChoose Start Control Panel Systems Supported Power Supplies Connecting to PowerTools and Equipment Usage Grounding the SwitchDimensions Attachable?Slide the ground screw through the terminal Ground cable Preparing the AC Power Connection Connecting the Power Converter to an AC Power SourceConnecting AC Power Connecting the AC Power Source to the Power ConverterConnecting the Power Converter to a DC Power Source Wiring the DC Power Source Statement Label 12 Stripping the Power Connection Wire14 Inserting Wires in the Power Connector 15 Torquing the Power Connector Captive Screws 16 Completed DC Power Connections on the Power Connectors Attaching the Power Connectors to the Switch17 Attaching the Power Connectors to the Switch 18 Connecting the Power Connectors to the Switch Connecting Power to the Switch PoE DC-Input Optional 332021 Running Boot Fast Applying Power to the Power ConverterPowering On the Switch Verifying Boot Fast Installing the SwitchDisconnecting Power DIN Rail Switch Installing the Switch on a DIN RailRemoving the Switch from a DIN Rail Wiring the Protective Ground and DC Power for Alarm Circuits Connecting Alarm CircuitsLabel Connection Wiring the External Alarms21 Removing the Alarm Connector 332225 Attaching the Alarm Connector to the Switch 25 Connecting the Alarm Connector to the Switch Connecting Destination PortsConnecting to 10/100 and 10/100/1000 Ports 26 Connecting to an Ethernet Port Installing SFP Modules into SFP Module Slots Installing and Removing SFP ModulesRemoving SFP Modules from SFP Module Slots 28 Installing an SFP Module into an SFP Module SlotConnecting to SFP Modules LC connector Connecting to a Dual-Purpose Port Where to Go Next Verifying Switch OperationSwitch Installation Where to Go Next Switch Boot Fast Diagnosing ProblemsEthernet and Fiber-Optic Cables Switch LEDsSwitch Connections Bad or Damaged CablePing End Device Interface Settings10/100 and 10/100/1000 Port Connections SFP ModuleCabling Distance Switch PerformanceSpeed, Duplex, and Autonegotiation Autonegotiation and Network Interface CardsHow to Recover Passwords Resetting the SwitchSerial Number Location for the Cisco IE-2000 Switches Finding the Switch Serial NumberOperating Temperature Specifications Technical SpecificationsPower Requirements Technical SpecificationsEnvironmental Ranges Table A-2 Cisco IE 2000 Series Technical Specifications Physical Dimensions Table A-2 Cisco IE 2000 Series Technical Specifications Hazardous Locations Standards Alarm RatingsAlarm Ratings Specification Hazardous Locations Standards10/100 Ports Connector SpecificationsDual-Purpose Ports SFP Module ConnectorsConsole Port Figure B-5 USB Type A-to-USB 5-Pin Mini-Type B Cable Alarm PortSFP Module Cables Cables and AdaptersCommercial SFPs Core Modal WavelengthBandwidth Type of SFP Module Nanometers Fiber Type MHz/km1 Cable Distance Extended temperature SFPsTP3 Cable PinoutsFigure B-9 Console Port Adapter PinoutsDSR DTR CTS RTS Switch Console RJ-45-to-DB-25 Port DTE Adapter DeviceOL-25818-04 Removing the USB Mini-Type B Console Port Cover Accessing the CLI Through the Console PortFigure C-1 Removing the USB Mini-Type B Console Port Cover Figure C-2 Connecting the Console Cable Figure C-3 Connecting the USB-Mini Console Cable Installing the Cisco Microsoft Windows XP USB Driver Installing the Cisco Microsoft Windows USB Device DriverInstalling the Cisco Microsoft Windows 2000 USB Driver Using the Add or Remove Programs Utility Uninstalling the Cisco Microsoft Windows USB DriverIP Settings Entering the Initial Configuration InformationCompleting the Setup Program Enter an enable password, and press Return These choices appear