Tripp Lite B064-016-02-IPG Appendix, General Operation Troubleshooting, Problem Action

Page 75

Appendix

General Operation Troubleshooting

Problem

Action

 

 

Erratic Operation

If a KVM switch is cascaded from it, the upper-level KVM must always be powered on before the lower-

 

level KVM. If the cascaded switch was turned on first, resetting it may resolve the issue. If not, power off

 

the installation and power everything on according to the installation instructions in this manual.

 

• Reset the unit by pressing and holding the Reset button on the front of the unit for longer than three

 

seconds.

I can’t access the B064-Series KVM

If the B064-Series KVM Switch is behind a router, the router’s Port Forwarding (also referred to as

Switch, even though I have specified the

Virtual Server) feature must be configured.

IP address and port number correctly.

 

Mouse and/or Keyboard not responding.

• If accessing the KVM via local console, unplug and replug the cable(s) from the console port(s).

 

• Turn the connected computer/server off and then back on. All connected devices need to be powered

 

off when connecting to the KVM.

Sudden loss of network connection.

Close your B064-Series KVM Switch connection. Wait approximately 30 seconds, and log in again.

 

 

No video display on the remote console.

• Make sure the resolution of the monitor being used to display the remote computer/server is higher

 

than that of the remote computer/server.

 

• Make sure the OSD toolbar is closed. Sometimes mouse movement is required to bring the screen out

 

of sleep mode. If the OSD toolbar is open, your mouse input is not being received by the remote

 

computer/server.

 

• Check the firmware version number of the Server Interface Unit (SIU) you have connected to make

 

sure it is the most current. (See Upgrade Main Firmware section under Maintenence in OSD Operation

 

for details.) If not, upgrade the SIUs firmware.

 

• Press and release the left [Alt] key, then press and release the right [Alt] key.

When logging in from a browser, the

If a login string has been set (see Login String section under Device Management in OSD Operation

following message appears: 404

for details), make sure to include the forward slash and correct login string when you specify the B064-

Object Not Found.

Series KVM Switch IP address.

When I log in, the browser generates a

The certificate can be trusted; you can proceed.

CA Root certificate is not trusted, or a

 

Certificate Error response.

 

There are two mouse pointers after the

The KVM automatically defaults to show both the local and remote mouse pointers. You can choose to

remote system is accessed.

display both mouse pointers at the same time or only the remote mouse pointer. (See Mouse Pointer

 

section under OSD Main Page in OSD Operation for details.)

The display on the remote console is

• Switch ports to a port with a different resolution and then switch back.

distorted and performing an Autosync

• Lower the resolution and refresh rate for the computer/server connected to the port.

doesn’t resolve the problem.

 

I have been given an account, but I am

• Make sure that you have correctly entered your username and password

unable to login

• Make sure that your System Administrator has given you proper access to the KVM switch

The Lock LEDs on the Control Panel do

Click the LEDs on the Control Panel until they match those on your keyboard. Once matched up,

not accurately portray my Lock status

changing a Lock LED on the keyboard will also change it in the Control Panel and vice versa.

When I open a viewer, the web page

• By default, IE6 and some versions of IE5 use the High security level for the Restricted Sites zone.

does not display properly, and I receive

Windows Server 2003 uses High security for both the Restricted Sites and Internet zones. You may

an error message that says “Problems

need to enable Active Scripting, ActiveX Controls and Java Applets. To do this, follow these steps: 1)

with this Web page might prevent it from

In Internet Explorer, open the Tools menu and select Internet Options. 2) In the Internet Options dialog

being displayed properly….”

box, click Security. 3) Click Default level, and click OK when prompted

 

• Verify that Active Scripting, ActiveX Controls and Java Applets are not blocked. If some client computers

 

work and others don’t, verify the Internet Explorer or another program (e.g. Anti-Virus, Firewall, etc.) on

 

your client computer are not configured to block Scripts, ActiveX Controls or Java Applets.

 

• Verify that your anti-virus program is not set to scan the Temporary Internet Files or Downloaded

 

Program Files folders

 

• Delete all temporary internet related files by following these steps: 1) Open the Tools menu in Internet

 

Explorer and select Internet Options 2) Click on the General tab 3) Under Temporary Internet Files,

 

click Settings 4) Click Delete Files and click OK when prompted 5) Click Delete Cookies and click OK

 

when prompted 6) Under History, click on Clear History, Yes and click OK when prompted

 

• Make sure that you have the latest version of Microsoft DirectX installed

 

• Make sure that you have the latest version of Java installed

Administration Troubleshooting

Problem

Action

 

 

After upgrading the firmware and

Clear your browser’s cache. Delete all temporary internet files and cookies. Close the browser and

logging back in, the B064-Series KVM

reopen it to log in with a new session.

Switch appears to still be using the old

 

firmware version.

 

 

 

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Contents Models NetDirector Cat5 IP KVM SwitchesTable of Contents Features IntroductionRemote Console Computer Requirements Supported Operating Systems Supported Video ResolutionsConnected Computer/Server Requirements Server Interface Units SIUsNo.. Component Description Supported BrowsersComponents Front ViewRear View General Safety Instructions Hardware SetupRack Mounting Single-Stage InstallationRack Mounting Safety Instructions StackingTwo-Stage Installation Hot Plugging Powering Off & RestartingSingle-Stage Installations Two-Stage InstallationsLocal Console Super Administrator SetupFirst Time Setup Network Setup IP Address DeterminationRedundant NIC IP InstallerNIC Settings BrowserLogging Into the B064-Series KVM Switch Changing the Super Administrator LoginLocal Console Login AP Windows Client Login Browser LoginAP Java Client Login Connection ScreenFile Menu AP Client Main OSD OperationOSD Main Web Browser MainIcon Description Port AccessOSD Tab Bar Local Console MainConnections Internet ExplorerNon-Windows Browser Scan Panel Array ModePort Selection List Port NamingSection Description HistoryPort Level Attribute DescriptionFavorites Adding a FavoriteModifying a Favorite Scan Duration Setting DescriptionDisable it. The default setting is enabled User PreferencesSessions AccessVirtual media mounted to the selected port Port ConfigurationAccess Click until you toggle to the desired settingPort Property Associated LinkTime. Choices are Exclusive, Occupy and Share Adding User Accounts User ManagementField Description Groups Creating Groups Modifying User AccountsDeleting User Accounts GroupsGroups Modifying Groups Groups Deleting GroupsAssigning Users to Groups Removing Users From a Group via the User’s Notebook Assigning Users to a Group via the User’s NotebookRemoving Users From a Group via the Group’s Notebook Assigning Users to a Group via the Group’s NotebookDevice Assignment OSD Operation for details Power Supply DetectionDevice Management Device InformationNetwork Operating ModeWhen using them to connect to the KVM switch Advanced Network Management Settings Ldap / Ldaps Authentication and Authorization Settings AuthenticationDisable Local Authentication Radius SettingsInstall the Windows 2003 Support Tools Install the Active Directory Schema Snap-inCreating a Start Menu Shortcut Entry Minimum Maximum Extend and Update the Active Directory SchemaSelect New Attribute Common Name userprofile Ldap Display Name userprofileClick Edit to bring up the String Attribute Editor OpenLDAP Server OpenLDAP Server InstallationLdap DIT Design and Ldif File OpenLDAP Server ConfigurationCustomizing the OpenLDAP Schema Starting the OpenLDAP ServerDIT Creation Using the New SchemaEnable Dial Out Enable Dial BackSecurity Connection Setup Example Windows XPTo delete an IP filter Login FailuresFiltering IP FilteringLogin String Account Policy MAC FilteringEncryption Private Certificate Working ModeEmail Address Administrator@yourcompany.com Certificate Signing RequestField Example Date/Time Time ZoneNetwork Time Notification Settings LogLog Information Main Screen MaintenanceUpgrade Main Firmware Main Firmware Upgrade RecoverySIU Firmware Upgrade Recovery Upgrade AdaptersPing Host Backup/RestoreBackup RestoreReset on Exit DownloadSystem Operation Control Panel Remote Session OperationHotkey Description HotkeysSystem Macros User MacrosRGB Choosing a pre-determined configurationGamma Adjustment Message Display Panel USB Ports on Front Panel of KVM SwitchUser List Panel Compose PanelVirtual Media via Remote Session Virtual MediaMac and Linux Considerations Virtual Media via Local ConsoleWindows XP and later Mouse Synchronization ProceduresManual Mouse Synchronization WindowsRemote Session Operation Remote Session Operation Icon in the Toolbar OSD ToolbarToolbar Hotkeys Hotkey ActionPanel Array Toolbar Auto Scanning Multiuser OperationMenu Bar InstallationLog Server Starting UpDelete ConfigureAdd EditMaintenance EventsSearch Log Server Main Screen Overview Contents Network RetryOptions HelpThey will not be able to communicate List PanelEvent Panel RecordingAppendix General Operation TroubleshootingAdministration Troubleshooting Problem ActionMouse Troubleshooting Virtual Media TroubleshootingAP Windows Client Troubleshooting WinClient ActiveX Viewer Troubleshooting Panel Array Mode TroubleshootingJava Applet & AP Java Client Troubleshooting Sun Systems Troubleshooting Log Server TroubleshootingSwitch RJ45 Pins Modem DB9 SpecificationsFactory Default Settings Setting DefaultTemperature Sensor Location Fan Location & Speed InformationFan Speed Year Limited Warranty Warranty Registration
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B064-016-02-IPG, B064-032-02-IPG, B064-016-04-IPG, B064-032-04-IPG specifications

The Tripp Lite B064-032-04-IPG is a highly efficient and versatile KVM switch that offers seamless control over multiple computers or servers from a single console. This device is engineered for professionals and IT administrators who require robust management of servers or machines located in different physical locations, particularly in demanding environments like data centers or server rooms.

One of the standout features of the B064-032-04-IPG is its ability to facilitate access to up to 32 computers using a single set of keyboard, video monitor, and mouse. This not only streamlines workflows but also reduces clutter, as users no longer need multiple sets of peripherals for each machine. The switch supports both USB and PS/2 connection types, making it compatible with a wide range of devices.

The B064-032-04-IPG leverages advanced technology to offer a responsive and high-resolution video output, supporting resolutions up to 1920 x 1200. This ensures that users can easily view and interact with multiple systems without sacrificing visual quality. Additionally, the switch features a built-in web interface that allows administrators to configure settings with ease, enabling effective management in remote or local scenarios.

Security is a top priority with the B064-032-04-IPG, which supports user authentication and multi-level password protection. This guarantees that only authorized personnel can access sensitive systems, bolstering the overall security posture of the network. Furthermore, the switch includes features for firmware updates, ensuring that it stays current with the latest security protocols and enhancements.

Another key characteristic of this KVM switch is its support for hot-swappable functionality, which allows users to add or remove servers without needing to power down the entire system. This greatly enhances operational efficiency and minimizes downtime during maintenance or upgrades.

Built with a sturdy and reliable design, the Tripp Lite B064-032-04-IPG is suitable for various environments, including those that require ruggedness and durability. Its compact form factor makes installation straightforward, and its fanless design ensures silent operation, which is ideal for noise-sensitive areas.

In conclusion, the Tripp Lite B064-032-04-IPG is a powerful KVM switch that combines multiple advanced features, technologies, and characteristics, making it an excellent choice for large-scale server management. With its ease of use, security features, and high performance, it provides a seamless solution for IT professionals looking to optimize their hardware management in complex environments.