Tripp Lite B064-032-02-IPG, B064-032-04-IPG owner manual WinClient ActiveX Viewer Troubleshooting

Page 77

Appendix (continued)

WinClient ActiveX Viewer Troubleshooting

Problem

Action

 

 

The WinClient ActiveX Viewer will not

DirectX 8.0 or higher must be installed on your client computer

connect to the KVM switch

 

 

 

After upgrading the firmware to my KVM

The old version of your .ocx file was not deleted. Open Internet Explorer > Tools > Manage Add-ons.

switch, the WinClient ActiveX Viewer no

Delete or disable all occurrences of WinClient

longer works

 

 

 

Part of the remote window is off my

• If Keep Screen Size is not enabled (see Control Panel section under Remote Session Operation), try

monitor

performing a Video Auto Sync (see Video Settings section). If this does not work, you may have to

 

manually adjust the video via the Video Settings page.

 

• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the

 

mouse pointer on the far side of the area you want to scroll to.

 

 

The remote screen is rotated 90

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for

degrees

details.)

 

 

I cannot run Net Meeting when the

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for

WinClient is running

details.)

 

 

After logging in, I can’t open the

• You don’t have the authority to install the WinClient Control Add-onon your client computer. Have your

WinClient ActiveX viewer

system administrator run the program for you the first time.

 

• Under Vista, you must also add the KVM switches URL to the list of trusted sites. Go to Tools > Internet

 

Options > Security > Trusted Sites > Sites

When using Vista, I open the WinClient

This is due to Vista’s User Account Control (UAC). If you are the computer’s administrator, open your

ActiveX Viewer and try to mount a driver

browser by right-clicking on it and selecting Run as Administrator. If you are not the administrator, you

or removable disk, but I am getting a

will need to have the administrator disable UAC.

message that says “Driver not ready.”

 

 

 

Panel Array Mode Troubleshooting

Problem

Action

 

 

The video resolution is of low quality.

This occasionally occurs when the screens are scaled down to fit into each panel. Decrease the number

 

of panels that are displayed.

 

 

When multiple remote users are logged

The first user to invoke Panel Array Mode should set it to display at least four panels.

in, some of them only receive a partial

 

image.

 

 

 

Java Applet & AP Java Client Troubleshooting

For mouse synchronization problems, see Manual Mouse Synchronization section under Control Panel in Remote Session Operation. For connection and operation problems, see the table below:

Problem

Action

 

 

The AP Java Client won’t connect to the

• Java Runtime Environment 6, Update 3 or higher must be installed on your computer.

B064-Series KVM Switch.

• If a login string has been set, make sure to include the forward slash and correct string (see Login

 

 

String section under Device Management in OSD Operation for details) when you specify the B064-

 

Series KVM Switch’s IP address.

 

• Try closing the Java client and opening it again.

 

 

Pressing the Windows

Java doesn’t support the Windows Menu key.

Menu key has no effect.

 

Java Client performance deteriorates.

Exit the program and start again.

 

 

National language characters do not

You must set the appropriate keyboard language in the Port Properties tab of the Port Access page.

appear.

(See Port Properties section under Connections in OSD Operation for details.)

 

 

After upgrading the firmware of my KVM

You need to delete your Java temporary internet files. Open Control Panel > Java, and click on the

switch and logging into the OSD, my

Settings button in the Temporary Internet Files section. In the Disk Space section, click on Delete Files.

switch is still showing the old firmware

When prompted, click OK.

version number

 

When I try to add a folder to be mounted

In the folder selection entry field, enter the root directory of the folder you want to add. After that, the

as a Virtual Media Drive, I am unable to

folders contained under the root directory will be displayed.

select the folder. The only option I have

 

is desktop.

 

 

 

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Contents Models NetDirector Cat5 IP KVM SwitchesTable of Contents Remote Console Computer Requirements FeaturesIntroduction Connected Computer/Server Requirements Supported Video ResolutionsServer Interface Units SIUs Supported Operating SystemsComponents Supported BrowsersFront View No.. Component DescriptionRear View General Safety Instructions Hardware SetupRack Mounting Safety Instructions Single-Stage InstallationStacking Rack MountingTwo-Stage Installation Single-Stage Installations Powering Off & RestartingTwo-Stage Installations Hot PluggingFirst Time Setup Super Administrator SetupNetwork Setup IP Address Determination Local ConsoleNIC Settings IP InstallerBrowser Redundant NICLocal Console Login Logging Into the B064-Series KVM SwitchChanging the Super Administrator Login AP Windows Client Login Browser LoginFile Menu AP Java Client LoginConnection Screen OSD Main OSD OperationWeb Browser Main AP Client MainOSD Tab Bar Port AccessLocal Console Main Icon DescriptionNon-Windows Browser ConnectionsInternet Explorer Port Selection List Panel Array ModePort Naming ScanPort Level HistoryAttribute Description Section DescriptionModifying a Favorite FavoritesAdding a Favorite Disable it. The default setting is enabled Setting DescriptionUser Preferences Scan DurationSessions AccessAccess Port ConfigurationClick until you toggle to the desired setting Virtual media mounted to the selected portTime. Choices are Exclusive, Occupy and Share Port PropertyAssociated Link Adding User Accounts User ManagementField Description Deleting User Accounts Modifying User AccountsGroups Groups Creating GroupsAssigning Users to Groups Groups Modifying GroupsGroups Deleting Groups Removing Users From a Group via the User’s Notebook Assigning Users to a Group via the User’s NotebookRemoving Users From a Group via the Group’s Notebook Assigning Users to a Group via the Group’s NotebookDevice Assignment Device Management Power Supply DetectionDevice Information OSD Operation for detailsNetwork Operating ModeWhen using them to connect to the KVM switch Advanced Network Management Settings Disable Local Authentication AuthenticationRadius Settings Ldap / Ldaps Authentication and Authorization SettingsCreating a Start Menu Shortcut Entry Install the Windows 2003 Support ToolsInstall the Active Directory Schema Snap-in Select New Attribute Extend and Update the Active Directory SchemaCommon Name userprofile Ldap Display Name userprofile Minimum MaximumClick Edit to bring up the String Attribute Editor OpenLDAP Server OpenLDAP Server InstallationCustomizing the OpenLDAP Schema OpenLDAP Server ConfigurationStarting the OpenLDAP Server Ldap DIT Design and Ldif FileDIT Creation Using the New SchemaEnable Dial Out Enable Dial BackSecurity Connection Setup Example Windows XPFiltering Login FailuresIP Filtering To delete an IP filterEncryption Login StringAccount Policy MAC Filtering Private Certificate Working ModeField Example Email Address Administrator@yourcompany.comCertificate Signing Request Network Time Date/TimeTime Zone Log Information Notification SettingsLog Upgrade Main Firmware MaintenanceMain Firmware Upgrade Recovery Main ScreenSIU Firmware Upgrade Recovery Upgrade AdaptersBackup Backup/RestoreRestore Ping HostSystem Operation Reset on ExitDownload Control Panel Remote Session OperationHotkey Description HotkeysSystem Macros User MacrosRGB Choosing a pre-determined configurationGamma Adjustment User List Panel USB Ports on Front Panel of KVM SwitchCompose Panel Message Display PanelVirtual Media via Remote Session Virtual MediaMac and Linux Considerations Virtual Media via Local ConsoleManual Mouse Synchronization Mouse Synchronization ProceduresWindows Windows XP and laterRemote Session Operation Remote Session Operation Toolbar Hotkeys OSD ToolbarHotkey Action Icon in the ToolbarPanel Array Toolbar Auto Scanning Multiuser OperationLog Server InstallationStarting Up Menu BarAdd ConfigureEdit DeleteSearch MaintenanceEvents Options Contents Network RetryHelp Log Server Main Screen OverviewEvent Panel List PanelRecording They will not be able to communicateAdministration Troubleshooting General Operation TroubleshootingProblem Action AppendixAP Windows Client Troubleshooting Mouse TroubleshootingVirtual Media Troubleshooting Java Applet & AP Java Client Troubleshooting WinClient ActiveX Viewer TroubleshootingPanel Array Mode Troubleshooting Sun Systems Troubleshooting Log Server TroubleshootingFactory Default Settings SpecificationsSetting Default Switch RJ45 Pins Modem DB9Fan Speed Temperature Sensor LocationFan Location & Speed Information Year Limited Warranty Warranty Registration
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B064-016-02-IPG, B064-032-02-IPG, B064-016-04-IPG, B064-032-04-IPG specifications

The Tripp Lite B064-032-04-IPG is a highly efficient and versatile KVM switch that offers seamless control over multiple computers or servers from a single console. This device is engineered for professionals and IT administrators who require robust management of servers or machines located in different physical locations, particularly in demanding environments like data centers or server rooms.

One of the standout features of the B064-032-04-IPG is its ability to facilitate access to up to 32 computers using a single set of keyboard, video monitor, and mouse. This not only streamlines workflows but also reduces clutter, as users no longer need multiple sets of peripherals for each machine. The switch supports both USB and PS/2 connection types, making it compatible with a wide range of devices.

The B064-032-04-IPG leverages advanced technology to offer a responsive and high-resolution video output, supporting resolutions up to 1920 x 1200. This ensures that users can easily view and interact with multiple systems without sacrificing visual quality. Additionally, the switch features a built-in web interface that allows administrators to configure settings with ease, enabling effective management in remote or local scenarios.

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In conclusion, the Tripp Lite B064-032-04-IPG is a powerful KVM switch that combines multiple advanced features, technologies, and characteristics, making it an excellent choice for large-scale server management. With its ease of use, security features, and high performance, it provides a seamless solution for IT professionals looking to optimize their hardware management in complex environments.
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