Tripp Lite B064-032-04-IPG, B064-032-02-IPG Mouse Troubleshooting, Virtual Media Troubleshooting

Page 76

Appendix (continued)

Mouse Troubleshooting

Problem

Action

 

 

My mouse and/or keyboard is not

• Check the firmware version number of the Server Interface Unit (SIU) you have connected to make

responding

sure it is the most current. (See Upgrade Main Firmware section under Maintenence in OSD Operation

 

for details.) If not, upgrade the SIUs firmware.

 

• Turn off the computer/server you are having trouble with. Unplug and re-plug the SIU from the

 

computer/server. Turn the computer/server back on

 

 

Mouse movement is extremely slow

There is too much data going through your connection.

 

• If the remote computer’s wallpaper has a lot of graphics, switch it to a plain wallpaper

 

• Adjust your video settings to reduce the amount of data per the instructions in the Video Settings

 

section under OSD Main Page.

 

 

There are two mouse pointers on my

You can choose between 3 different pointer types. See Mouse Pointer section under OSD Main Page.

screen, how do I change this?

 

 

 

My mouse pointers don’t sync

See Mouse Pointer section under OSD Main Page.

 

 

Virtual Media Troubleshooting

Problem

Action

 

 

Virtual Media works on all of my

The remote server’s mainboard may not support USB. Check to see if there is a new firmware and BIOS

computers except one

version for the mainboard that does support USB.

 

 

There is no Virtual Media icon on my

• Virtual Media is only accessible on computers/servers that are connected to the KVM switch using a

control panel

B055-001-USB-V2

 

• Make sure that your System Administrator has given you access to the Virtual Media functionality

 

 

I can’t boot my remote server from my

Your remote server’s BIOS may not support booting from a USB drive. Check to see if there is a new

Virtual Media drive

firmware and BIOS version for the mainboard that does support USB.

 

 

If I connect a USB floppy drive to a

USB floppy drives have two types of format: UFI and CBI. Both can be used for OS level Virtual Media

remote server, it can boot the remote

functions, but only UFI is currently supported for BIOS level, which includes boot functions.

server; however, if I map it to the remote

 

server as a Virtual Media drive, it cannot

 

boot the remote server

 

 

 

I cannot mount a Folder as a Virtual

If the folder is formatted with the FAT16 file system, it must be less than 2Gb to be mounted.

Media device

 

 

 

AP Windows Client Troubleshooting

Problem

Action

 

 

Windows Client won’t connect to the

DirectX 8.0 or higher must be installed on your computer.

B064-Series KVM Switch.

 

 

 

 

 

Remote mouse pointer is out of sync.

• Perform a Video Auto Sync. (See Video Settings section under OSD Main Page in OSD Operation for

 

details.) This will usually sync the local and remote mouse pointers.

 

• Use the Adjust Mouse Hotkey command. (See Hotkeys section under OSD Main Page in OSD Operation

 

for details.)

 

• If this does not work, see Mouse Pointer section under OSD Main Page.

Part of remote window is off my monitor.

• If Keep Screen Size is not enabled (see Screen Mode section under OSD Main Page in OSD Operation

 

for details), try performing a Video Auto Sync (see Video Settings section under OSD Main Page in OSD

 

Operation) to sync the local and remote monitors. If this does not work, you may have to manually adjust

 

the Screen Position in the Video Settings screen.

 

• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the

 

mouse pointer on the far side of the area you want to scroll to.

The remote screen is rotated 90 degrees.

Enable Keep Screen Size. (See Control Panel section under OSD Main Page in OSD Operation.)

I cannot run Net Meeting when the

Enable Keep Screen Size. (See Control Panel section under OSD Main Page in OSD Operation.)

Windows Client is running.

 

 

 

 

 

My B064-Series KVM switch is not

• The port number entered into the Program field of your KVMs Network page (see IP Installer section under

showing up in the device list when I

NIC Settings in Super Administrator Setup for details) must match the port number entered into the AP

open the AP Windows Client

Windows Client’s Port field. Only KVMs that match the port number entered into this field will show up in the

 

device list

 

• The Enable Device List option must be checked on the Operating Mode page for your KVM switch to show

 

up in the Device List. (See Working Mode section under Device Management in OSD Operation for details.)

 

 

After upgrading the firmware to my KVM

The old version of you .ocx file was not deleted. Open Explorer and search for WinClient.ocx. Delete all

switch, the AP Windows Client no longer

occurrences.

works

 

76

 

 

 

 

 

Image 76
Contents NetDirector Cat5 IP KVM Switches ModelsTable of Contents Introduction FeaturesRemote Console Computer Requirements Supported Video Resolutions Connected Computer/Server RequirementsServer Interface Units SIUs Supported Operating SystemsSupported Browsers ComponentsFront View No.. Component DescriptionRear View Hardware Setup General Safety InstructionsSingle-Stage Installation Rack Mounting Safety InstructionsStacking Rack MountingTwo-Stage Installation Powering Off & Restarting Single-Stage InstallationsTwo-Stage Installations Hot PluggingSuper Administrator Setup First Time SetupNetwork Setup IP Address Determination Local ConsoleIP Installer NIC SettingsBrowser Redundant NICChanging the Super Administrator Login Logging Into the B064-Series KVM SwitchLocal Console Login Browser Login AP Windows Client LoginConnection Screen AP Java Client LoginFile Menu OSD Operation OSD MainWeb Browser Main AP Client MainPort Access OSD Tab BarLocal Console Main Icon DescriptionInternet Explorer ConnectionsNon-Windows Browser Panel Array Mode Port Selection ListPort Naming ScanHistory Port LevelAttribute Description Section DescriptionAdding a Favorite FavoritesModifying a Favorite Setting Description Disable it. The default setting is enabledUser Preferences Scan DurationAccess SessionsPort Configuration AccessClick until you toggle to the desired setting Virtual media mounted to the selected portAssociated Link Port PropertyTime. Choices are Exclusive, Occupy and Share User Management Adding User AccountsField Description Modifying User Accounts Deleting User AccountsGroups Groups Creating GroupsGroups Deleting Groups Groups Modifying GroupsAssigning Users to Groups Assigning Users to a Group via the User’s Notebook Removing Users From a Group via the User’s NotebookAssigning Users to a Group via the Group’s Notebook Removing Users From a Group via the Group’s NotebookDevice Assignment Power Supply Detection Device ManagementDevice Information OSD Operation for detailsOperating Mode NetworkWhen using them to connect to the KVM switch Advanced Network Management Settings Authentication Disable Local AuthenticationRadius Settings Ldap / Ldaps Authentication and Authorization SettingsInstall the Active Directory Schema Snap-in Install the Windows 2003 Support ToolsCreating a Start Menu Shortcut Entry Extend and Update the Active Directory Schema Select New AttributeCommon Name userprofile Ldap Display Name userprofile Minimum MaximumClick Edit to bring up the String Attribute Editor OpenLDAP Server Installation OpenLDAP ServerOpenLDAP Server Configuration Customizing the OpenLDAP SchemaStarting the OpenLDAP Server Ldap DIT Design and Ldif FileUsing the New Schema DIT CreationEnable Dial Back Enable Dial OutConnection Setup Example Windows XP SecurityLogin Failures FilteringIP Filtering To delete an IP filterAccount Policy MAC Filtering Login StringEncryption Working Mode Private CertificateCertificate Signing Request Email Address Administrator@yourcompany.comField Example Time Zone Date/TimeNetwork Time Log Notification SettingsLog Information Maintenance Upgrade Main FirmwareMain Firmware Upgrade Recovery Main ScreenUpgrade Adapters SIU Firmware Upgrade RecoveryBackup/Restore BackupRestore Ping HostDownload Reset on ExitSystem Operation Remote Session Operation Control PanelHotkeys Hotkey DescriptionUser Macros System MacrosChoosing a pre-determined configuration RGBGamma Adjustment USB Ports on Front Panel of KVM Switch User List PanelCompose Panel Message Display PanelVirtual Media Virtual Media via Remote SessionVirtual Media via Local Console Mac and Linux ConsiderationsMouse Synchronization Procedures Manual Mouse SynchronizationWindows Windows XP and laterRemote Session Operation Remote Session Operation OSD Toolbar Toolbar HotkeysHotkey Action Icon in the ToolbarPanel Array Toolbar Multiuser Operation Auto ScanningInstallation Log ServerStarting Up Menu BarConfigure AddEdit DeleteEvents MaintenanceSearch Contents Network Retry OptionsHelp Log Server Main Screen OverviewList Panel Event PanelRecording They will not be able to communicateGeneral Operation Troubleshooting Administration TroubleshootingProblem Action AppendixVirtual Media Troubleshooting Mouse TroubleshootingAP Windows Client Troubleshooting Panel Array Mode Troubleshooting WinClient ActiveX Viewer TroubleshootingJava Applet & AP Java Client Troubleshooting Log Server Troubleshooting Sun Systems TroubleshootingSpecifications Factory Default SettingsSetting Default Switch RJ45 Pins Modem DB9Fan Location & Speed Information Temperature Sensor LocationFan Speed Warranty Registration Year Limited Warranty
Related manuals
Manual 4 pages 42.85 Kb

B064-016-02-IPG, B064-032-02-IPG, B064-016-04-IPG, B064-032-04-IPG specifications

The Tripp Lite B064-032-04-IPG is a highly efficient and versatile KVM switch that offers seamless control over multiple computers or servers from a single console. This device is engineered for professionals and IT administrators who require robust management of servers or machines located in different physical locations, particularly in demanding environments like data centers or server rooms.

One of the standout features of the B064-032-04-IPG is its ability to facilitate access to up to 32 computers using a single set of keyboard, video monitor, and mouse. This not only streamlines workflows but also reduces clutter, as users no longer need multiple sets of peripherals for each machine. The switch supports both USB and PS/2 connection types, making it compatible with a wide range of devices.

The B064-032-04-IPG leverages advanced technology to offer a responsive and high-resolution video output, supporting resolutions up to 1920 x 1200. This ensures that users can easily view and interact with multiple systems without sacrificing visual quality. Additionally, the switch features a built-in web interface that allows administrators to configure settings with ease, enabling effective management in remote or local scenarios.

Security is a top priority with the B064-032-04-IPG, which supports user authentication and multi-level password protection. This guarantees that only authorized personnel can access sensitive systems, bolstering the overall security posture of the network. Furthermore, the switch includes features for firmware updates, ensuring that it stays current with the latest security protocols and enhancements.

Another key characteristic of this KVM switch is its support for hot-swappable functionality, which allows users to add or remove servers without needing to power down the entire system. This greatly enhances operational efficiency and minimizes downtime during maintenance or upgrades.

Built with a sturdy and reliable design, the Tripp Lite B064-032-04-IPG is suitable for various environments, including those that require ruggedness and durability. Its compact form factor makes installation straightforward, and its fanless design ensures silent operation, which is ideal for noise-sensitive areas.

In conclusion, the Tripp Lite B064-032-04-IPG is a powerful KVM switch that combines multiple advanced features, technologies, and characteristics, making it an excellent choice for large-scale server management. With its ease of use, security features, and high performance, it provides a seamless solution for IT professionals looking to optimize their hardware management in complex environments.