Polycom 6400-S manual Getting information about the system

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User Guide V2IU 6400-S Converged Network Appliance

Link Status

Link Status displays the status of the Ethernet connections. Ethernet auto negotiation is often unreliable, especially between different vendors or old and new networking equipment. Failure of auto negotiation is generally not a cause for concern. However, if the negotiated rates change intermittently, or the link is down or there is no link, the link rate may need to be set manually on the Set Link Rate page. Intermittent data and voice outages may be caused by auto negotiation "flutter". Setting the link rate manually is recommended and ensures that the device at the far end of the connection will not renegotiate rates during VoIP operation.

Interface Information

The specific status and configuration information for the system interfaces is displayed in the Interface Information section. The MAC address of interface eth0 is needed to retrieve the VoIP ALG License Key if the license information is lost.

The interface statistics can point to areas of congestion in the network. If the errors statistic increase during normal operation of the device, it may be an indication of excessive congestion on the network interface. If the congestion is not corrected, the quality of voice calls will be affected. The topology of the network attached to the network interface with the errors should be examined and modified to better segment and isolate network traffic. See Link Status on page 3-6.

Getting information about the system

You can view a variety of information about the network from System Information in the System menu. System Information displays detailed information regarding the operating system running on the 6400-S. Customer support may ask you to examine or forward this information when troubleshooting problems with the 6400-S.

To view system information:

1.In the navigation bar, select System.

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Contents User Guide V2IU 6400-S Converged Network Appliance Trademark Information Contents Configuring the Firewall Configuring Network SettingsConfiguring VoIP Administrative OptionsContents User Guide V2IU 6400-S Converged Network Appliance Introduction Introducing the V2IU 6400-S Converged Network ApplianceService Provider E-1NxT-1/E-1 Branch Office Features Physical Connections and SpecificationsManagement Features User Guide V2IU 6400-S Converged Network Appliance Physical Installation1 Installing the 6400-SIf AC power supplies are installed If DC power supplies are installed Power Supplies1 DC Power Supply Interface RequirementsAC Power Supply Interface Requirements DC Power Supply LED IndicatorsConfiguring the V2IU 6400-S Connecting to the 6400-SUser Guide V2IU 6400-S Converged Network Appliance Navigating through the configuration pages Logging in and out of the 6400-SGetting help Getting information about the networkRouting Information Getting information about the system System uptime Recent Call Log Configuring Network Settings Configuring subscriber interface settingsConfiguring provider interface settings Setting the Ethernet link rate Link speed and duplex with locally attached devices Configuring the Network Setting DescriptionTo configure network settings Configuring VoIP To configure VoIP ALG Configuring VoIP Field Description Currently registered Configuring VoIP subnet routing Deleting a VoIP subnet route Configuring VoIP survivability Configuring sofswitch survivabilitySoftswitch redundancy configuration Configuring Vrrp To configure Sofswitch Redundancy, enter the followingConfiguring VoIP User Guide V2IU 6400-S Converged Network Appliance Configuring the Firewall Configuring the firewall basic settingsTo configure basic settings Configuring advanced firewall settings Basic settings rulesAdvanced setting rules Enabling or disabling the firewallAdministrative Options Changing the administration passwordSpecifying user commands Managing SIP, Mgcp or H.323 clients Selecting a client Deleting clientsQuerying clients Adding clientsUsing Network Test Tools Rebooting the systemRestarting the network Running a ping test Running a traceroute testUpgrading the firmware Configuring a management interface Configuring the interfaceReconnecting the 6400-S Configuring the trusted management addresses Move the connection from Port 2 to PortSetting the Provider MTU size Enabling Snmp Field Description Disabling Snmp Enabling remote system loggingAddressport Setting the system date and time Disabling remote system loggingCreating a static route Deleting a static route User Guide V2IU 6400-S Converged Network Appliance Appendix Troubleshooting TipsTrouble accessing the Internet No dial tonePinging the softswitch Telephone doesnt register with the softswitchChecking the configurations on the ALG Checking the ALG registration codeImportant Safeguards Regulatory NoticesOther Rights and Limitations Regulatory Notices Warranty and Warranty Exclusions Regulatory Notices Miscellaneous Regulatory Notices User Guide V2IU 6400-S Converged Network Appliance Regulatory Notices User Guide V2IU 6400-S Converged Network Appliance Regulatory Notices Compliance and Compatibility1 Regulatory Notices