TANDBERG V 11.8 manual Troubleshoot, Error messages of bookings in the past from TMS

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Appendix A

Slow update of meetings from TMS to Exchange

Troubleshoot

If meetings are slow to be updated, make sure that there is no firewall that blocks e-mail from the TMS server to the Exchange server. When a meeting is booked in TMS, and e-mail is sent to the TMS-service account of the Exchange Integration, trigging the synchronizer to start. If a firewall blocks this mail, the meeting will only be imported by the synchronizer in to Exchange/Outlook when the synchronizer is ran because the 5 minute interval.

If a firewall is not blocking the e-mail, check anti virus software running. In some cases anti virus software will block e-mail sent to the TMS-service account.

To verify that the mail is received by the TMS-service account, check the mail store of that account when a booking is being made. If no mail is received, the synchronizer will not be triggered.

Error messages of bookings in the past from TMS

When making a booking on the Exchange server where the dateformat on the Exchange server is different than the UTC format, you might get some strange booking errors like “You can not book a conference in the past” when trying to book a meeting in Outlook.

If this happens, verify that the registry key HKEY_USERS\.Default\Control Panel\International\sShortDate is set to the dateformat DD/MM/YYYY format.

From TMS 11.8 and upwards TMS should give a better error message in such a case.

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Contents Integration Functional overviewAppendix B Logging Outlook Server OSExchange Server Impacts on the Exchange server LoggingPage Installation Page Page Page Page Page Page Page Permissions needed by the Exchange integration Uninstallation Upgrading Page Post installation setup Page Publish Custom Form Problems with Outlook 2003 SP2 and SP3 Page Page Let tool create accounts Use existing accounts Review selections Page Change log path Advanced ConfigurationChange password for tms-service Asynchronous meeting requestRebuild TMS server connection Enable AutobookingAdvanced Usage Change ‘FROM’ address for outgoing e-mailsUnhide/Hide from Exchange Address List Reconfigure Accounts from TMSEnable/Disable sinks RemovePage Enable users for booking of videoconference sys- tems Customize Calendar permissionsMaking a booking using Activating the VideoConference Form OutlookBooking meetings with Videoconferencing rooms Reservation Type Picture ModeQuality Send Exchange meeting invitation Changing or editing an existing meeting Error messages of bookings in the past from TMS TroubleshootLog size and rotation Value Meaning
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