SUPER MICRO Computer SUPER X5DLR-8G2+ Troubleshooting Procedures, Before Power On, No Power

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter.

Note: Always disconnect the power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure no short circuits exist between the motherboard and chassis.

2.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse.

3.Remove all add-on cards.

4.Install one CPU (making sure it is fully seated) and connect the chassis speaker and the power LED to the motherboard. (Check all jumper settings as well.)

No Power

1.Make sure no short circuits exist between the motherboard and the chas- sis.

2.Verify that all jumpers are set to their default positions.

3.Check that the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on but you have no video, remove all the add-on cards and cables.

2.Use the speaker to determine if any beep codes exist. Refer to Appendix A for details on beep codes.

3-1

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Contents Super Page About This Manual Manual Organization PrefaceTable of Contents Table of Contents Amibios TroubleshootingAppendices Overview ChecklistHeadquarters Contacting SupermicroEurope Asia-PacificIntroduction Super X5DL8-GG Image Super X5DLR-8G2 Image Super X5DL8-GG Connector Description Jumper Description Default SettingX5DL8-GG Quick Reference Super X5DLR-8G2 X5DLR-8G2+/X5DLR-8G2 Quick Reference CPU Motherboard FeaturesCD/Diskette Utilities ServerWorks Grand Champion LE Chipset System Block Diagram Bios Recovery Special FeaturesRecovery from AC Power Loss Chipset OverviewCPU Fan Auto-Off in Sleep Mode Environmental Temperature ControlPC Health Monitoring Fan Status Monitor with Firmware/Software On/Off ControlHardware Bios Virus Protection Acpi FeaturesAuto-Switching Voltage Regulator for the CPU Core System Resource AlertMain Switch Override Mechanism Slow Blinking LED for Suspend-State IndicatorMicrosoft OnNow External Modem Ring-OnSuper I/O Power SupplyPage Static-Sensitive Devices PrecautionsUnpacking PGA Processor and Heatsink Installation Lift the the lever completely or you Mounting the Motherboard in the Chassis PGA604 Socket Empty and with Processor InstalledDimm Installation See Figure Installing DIMMsTo Install IOPorts/Control Panel ConnectorsFront Control Panel JF1/JF2 Header PinsATX Power Connector Connecting CablesProcessor Power Connector Power LEDOverheat LED OH HDD LEDReset Power Fail LEDUniversal Serial Bus USB0/1 PS/2 Keyboard and Mouse Ports Serial PortsFan Headers GLAN1/GLAN2 Ethernet PortsPower LED JF2 HD LED Indicator JF2Third Power Supply Fail Header Speaker X5DL8-GGChassis Intrusion Wake-On-LAN X5DL8-GGExtra Universal Serial Bus Headers USB2/3 GLAN1/GLAN2 LEDs Onboard IndicatorsDebug LEDs DIP Switch Processor Speed DIP Switch SettingsSpeakerEnable/Disable X5DL8-GG Jumper SettingsExplanation Jumpers Cmos ClearFan Detection Select SpeakerEnable/Disable X5DLR-8G2+, X5DLR-8G2Chassis/Overheat Fan Select Watch DogGLAN2 Enable/Disable X5DL8-GG GLAN1 Enable/Disable X5DL8-GGScsi Enable/Disable Scsi Termination Enable/ DisablePCI-X Bus Speed Setting X5DLR-8G2+, X5DLR-8G2 PCI-X Bus Speed Setting X5DL8-GGMHz PCI Enable/Disable X5DL8-GG VGA Enable/Disable PCI 3.3V Standby Enable/ Disable X5DL8-GGFront Side Bus Speed Spread SpectrumParallel Port Connector Main Power Override X5DL8-GGParallel Port, Floppy/Hard Disk Drive and Scsi Connections IDE Connectors Floppy ConnectorPin Ultra320 Scsi Connectors JA1 and JA2 Ultra320 Scsi ConnectorDriver/Tool Installation Display Screen Installing Software DriversBefore Power On Troubleshooting ProceduresNo Power No VideoMemory Errors Technical Support ProceduresLosing the System’s Setup Configuration Question How do I update my BIOS? Frequently Asked QuestionsQuestion Whats on the CD that came with my motherboard? Returning Merchandise for Service Super X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual How To Change the Configuration Data System BiosStarting the Setup Utility IntroductionRunning Setup Bios FeaturesBios Setup Utility Main Bios Setup MenuBios Setup Utility Advanced Bios SetupSerial Port 1 Address Super IO ConfigurationSerial Port 1 IRQ Serial Port 2 AddressIDE Configuration Block Multi-Sector Transfer Mode LBA/Large ModePrimary IDE Master TypeDMA Mode PIO ModeA.R.T 32Bit Data TransferPrimary IDE Slave Atapi Detect Timeout SecondsSecondary IDE Master Secondary IDE SlaveBoot Settings Configuration Floppy ConfigurationBootUp CPU Speed BootUp Num LockBoot to OS/2 PS/2 Mouse SupportSystem Bios Cacheable Wait for F1 if ErrorHit Delete Message Display CacheEvent Log Configuration Remote Access Configuration Peripheral Device ConfigurationSystem Health Monitor Memory Timing Control Chipset SetupSdram CAS Latency MPS 1.4 SupportAuto DQS Setting Support PCI PnP SetupWatchdog Timer Hyper-threadingPlug & Play OS Reset Configuration DataAllocate IRQ to VGA PCI IDE BusMasterBios Setup Utility Power SetupAcpi Aware O/S Power ManagementBoot Device Priority Boot Setup1st Boot Device 2nd Boot Device4th Boot Device 3rd Boot Device5th Boot Device Hard Disk DrivesSupervisor Password User Password Security SetupChange User Password Change Supervisor PasswordClear User Password Boot Sector Virus ProtectionExit Saving Changes Exit SetupExit Discarding Changes Load Failsafe Defaults Load Optimal DefaultsDiscard Changes Super X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual Beep Code Error Message Description Amibios Error Beep CodesSuper X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual Uncompressed Initialization Codes Appendix B Bios Post Checkpoint CodesBootblock Recovery Codes Initialization before the keyboard BAT command is issued Monochrome mode and color mode settings next 48h 60h 95h Super X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual