SUPER MICRO Computer SUPER X5DLR-8G2+, SUPER X5DL8-GG user manual Frequently Asked Questions

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Chapter 3: Troubleshooting

tacting Technical Support.

2.BIOS upgrades can be downloaded from our web site at http://www.supermicro.com/TECHSUPPORT/BIOS/bios.htm.

Note: Not all BIOS can be flashed depending on the modifications to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support:

•Motherboard model and PCB revision number

•BIOS release date/version (this can be seen on the initial display when your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at http://www.supermicro.com/techsupport/contact_support.htm.

4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com, by fax at (408) 503- 8019 or by phone at (408) 503-8000, option 2.

3-3 Frequently Asked Questions

Question: What are the various types of memory that the X5DL8- GG/X5DLR-8G2+/X5DLR-8G2 motherboard can support?

Answer: The X5DL8-GG has eight and the X5DLR-8G2+/X5DLR-8G2 has six 184-pin DIMM slots, which support registered ECC DDR-266 and DDR- 200 (PC2100 and PC1600) DIMMs only. Unbuffered SDRAM, non-ECC memory and PC100/133 SDRAM modules are not supported. Important: The memory employs a two-way interleaved scheme, which requires you to install memory modules in pairs (see Chapter 2 Section 3 for details.)

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are experiencing no problems with your system. Updated BIOS files are located on our web site at http://www.supermicro.com. Please check our BIOS warning message and the info on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your BIOS before downloading. Select your motherboard model and down- load the BIOS file to your computer. Unzip the BIOS update file and you will

3-3

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Contents Super Page About This Manual Manual Organization PrefaceTable of Contents Table of Contents Troubleshooting AmibiosAppendices Overview ChecklistAsia-Pacific Contacting SupermicroHeadquarters EuropeIntroduction Super X5DL8-GG Image Super X5DLR-8G2 Image Super X5DL8-GG Jumper Description Default Setting Connector DescriptionX5DL8-GG Quick Reference Super X5DLR-8G2 X5DLR-8G2+/X5DLR-8G2 Quick Reference CPU Motherboard FeaturesCD/Diskette Utilities ServerWorks Grand Champion LE Chipset System Block Diagram Chipset Overview Special FeaturesBios Recovery Recovery from AC Power LossFan Status Monitor with Firmware/Software On/Off Control Environmental Temperature ControlCPU Fan Auto-Off in Sleep Mode PC Health MonitoringSystem Resource Alert Acpi FeaturesHardware Bios Virus Protection Auto-Switching Voltage Regulator for the CPU CoreExternal Modem Ring-On Slow Blinking LED for Suspend-State IndicatorMain Switch Override Mechanism Microsoft OnNowSuper I/O Power SupplyPage Precautions Static-Sensitive DevicesUnpacking PGA Processor and Heatsink Installation Lift the the lever completely or you Mounting the Motherboard in the Chassis PGA604 Socket Empty and with Processor InstalledDimm Installation See Figure Installing DIMMsTo Install IOPorts/Control Panel ConnectorsFront Control Panel JF1/JF2 Header PinsPower LED Connecting CablesATX Power Connector Processor Power ConnectorOverheat LED OH HDD LEDPower Fail LED ResetUniversal Serial Bus USB0/1 GLAN1/GLAN2 Ethernet Ports Serial PortsPS/2 Keyboard and Mouse Ports Fan HeadersSpeaker X5DL8-GG HD LED Indicator JF2Power LED JF2 Third Power Supply Fail HeaderWake-On-LAN X5DL8-GG Chassis IntrusionExtra Universal Serial Bus Headers USB2/3 Onboard Indicators GLAN1/GLAN2 LEDsDebug LEDs DIP Switch Processor Speed DIP Switch SettingsCmos Clear Jumper SettingsSpeakerEnable/Disable X5DL8-GG Explanation JumpersWatch Dog SpeakerEnable/Disable X5DLR-8G2+, X5DLR-8G2Fan Detection Select Chassis/Overheat Fan SelectScsi Termination Enable/ Disable GLAN1 Enable/Disable X5DL8-GGGLAN2 Enable/Disable X5DL8-GG Scsi Enable/DisablePCI-X Bus Speed Setting X5DL8-GG PCI-X Bus Speed Setting X5DLR-8G2+, X5DLR-8G2MHz PCI Enable/Disable X5DL8-GG Spread Spectrum PCI 3.3V Standby Enable/ Disable X5DL8-GGVGA Enable/Disable Front Side Bus SpeedMain Power Override X5DL8-GG Parallel Port ConnectorParallel Port, Floppy/Hard Disk Drive and Scsi Connections IDE Connectors Floppy ConnectorPin Ultra320 Scsi Connectors JA1 and JA2 Ultra320 Scsi ConnectorDriver/Tool Installation Display Screen Installing Software DriversNo Video Troubleshooting ProceduresBefore Power On No PowerTechnical Support Procedures Memory ErrorsLosing the System’s Setup Configuration Question How do I update my BIOS? Frequently Asked QuestionsQuestion Whats on the CD that came with my motherboard? Returning Merchandise for Service Super X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual Introduction System BiosHow To Change the Configuration Data Starting the Setup UtilityRunning Setup Bios FeaturesBios Setup Utility Main Bios Setup MenuBios Setup Utility Advanced Bios SetupSerial Port 2 Address Super IO ConfigurationSerial Port 1 Address Serial Port 1 IRQIDE Configuration Type LBA/Large ModeBlock Multi-Sector Transfer Mode Primary IDE Master32Bit Data Transfer PIO ModeDMA Mode A.R.TSecondary IDE Slave Atapi Detect Timeout SecondsPrimary IDE Slave Secondary IDE MasterBoot Settings Configuration Floppy ConfigurationPS/2 Mouse Support BootUp Num LockBootUp CPU Speed Boot to OS/2Cache Wait for F1 if ErrorSystem Bios Cacheable Hit Delete Message DisplayEvent Log Configuration Peripheral Device Configuration Remote Access ConfigurationSystem Health Monitor MPS 1.4 Support Chipset SetupMemory Timing Control Sdram CAS LatencyHyper-threading PCI PnP SetupAuto DQS Setting Support Watchdog TimerPCI IDE BusMaster Reset Configuration DataPlug & Play OS Allocate IRQ to VGABios Setup Utility Power SetupAcpi Aware O/S Power Management2nd Boot Device Boot SetupBoot Device Priority 1st Boot DeviceHard Disk Drives 3rd Boot Device4th Boot Device 5th Boot DeviceSupervisor Password User Password Security SetupBoot Sector Virus Protection Change Supervisor PasswordChange User Password Clear User PasswordExit Setup Exit Saving ChangesExit Discarding Changes Load Optimal Defaults Load Failsafe DefaultsDiscard Changes Super X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual Beep Code Error Message Description Amibios Error Beep CodesSuper X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual Uncompressed Initialization Codes Appendix B Bios Post Checkpoint CodesBootblock Recovery Codes Initialization before the keyboard BAT command is issued Monochrome mode and color mode settings next 48h 60h 95h Super X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual