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| TROUBLESHOOTING |
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| Table 9 (Cont.) - Troubleshooting Symptoms |
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| SYMPTOM |
| POSSIBLE CAUSE(S) |
| CORRECTIVE ACTION | |
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| All |
| Site Controller computer not connected |
| Check 19B803826P1 and P2 data cable | |
| calls are unanswered on all lines. |
| to the Master GTI. |
| connections. | |
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| Jumpers and/or DIP switches in each |
| Check GTI jumper locations and DIP | |
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| GTI set incorrectly for line type. |
| switch positions. | |
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| GTI line type database configured |
| Check GTI database configuration. | |
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| incorrectly for each line. |
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| DIP switches in each GTI set for |
| Check GTI DIP switch positions. | |
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| incorrect GTI unit number. |
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| Database in Site Controller computer |
| Set the Max # Concurrent Intercon | |
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| has zero defined for the number of |
| parameter (in the Site Controller | |
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| concurrent interconnect calls. |
| computer database) to 1 or more. | |
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| All |
| Bus connection problem between |
| Check 19B803828P1 and P2 bus cable | |
| calls are unanswered on one or more |
| Master GTI and affected GTI(s). |
| connections between Master GTI and | |
| (but not all) lines. |
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| affected GTI(s). | |
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| Jumpers and/or DIP switches in GTI(s) |
| Check jumper locations and DIP switch | |
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| connected to affected line(s) set |
| positions in GTI(s) connected to | |
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| incorrectly for line type. |
| affected line(s). | |
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| Line type of affected line(s) incorrectly |
| Check GTI database configuration. | |
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| configured in GTI database. |
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| DIP switches in GTI(s) connected to |
| Check DIP switch positions in GTI(s) | |
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| affected line(s) set for incorrect GTI |
| connected to affected line(s). | |
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| unit number(s). |
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| All |
| All GIDs and LIDs are denied inbound |
| Set the Inb Interconnect parameter (in | |
| calls are denied on all lines. |
| calls in the Site Controller computer |
| the Site Controller computer database) | |
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| database. |
| to Y, for each GID or LID that is to | |
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| receive inbound interconnect calls. | |
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| LID 16383 is wide area enabled and no |
| Set the Wide Area Enable parameter | |
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| interconnect channels are wide area |
| (in the Site Controller computer | |
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| enabled. |
| database) to N, for LID 16383. | |
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| or | |
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| Set the Wide Area parameter (in the | |
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| Site Controller computer database) to | |
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| Y, for each radio channel that is to be | |
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| used for interconnect calls. | |
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| The toll call restriction parameters may |
| Configure and enable the digit patterns | ||
| cannot be made from any LID (radio is |
| not have been configured in the System |
| in the Toll Call Parameters screen | |
| assigned a Working Channel and the |
| Manager (default values do not permit |
| (menu selection 15), and configure the | |
| interconnect call is displayed on the |
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| Toll Call Rest parameter for each LID | ||
| Site Monitor screen of the System |
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| (menu selection 11, panel 2) | |
| Manager, but call is quickly dropped). |
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| (Continued) |
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