RAD Data comm MBE10-8D, MBE10-1 Debugging Messages, Debug Messages Filters, Troubleshooting Guide

Chapter 4 Troubleshooting and Diagnostics MBE Family Installation and Operation Manual

If a persistent fault condition occurs, check that both MBE units are properly configured. Check that all connectors are plugged in properly and that the cable quality is good.

You can retrieve the MBE error messages by connecting a terminal to the MBE unit's control port and calling up the MBE monitoring program.

Table 4-1. Troubleshooting Guide

Symptom	Possible Cause	Recommended Course of Action
All front panel indicators	The unit is not receiving power	Check that power is being supplied to the
are OFF		unit
		Check the fuse and replace it if necessary
		(by a qualified technician only)
Red LINK ERROR indicator is	Corrupted frames are being received, or	Check the modem configuration and
blinking	the physical connection is unstable	cables
(Link 1 and Link 2 for dual link
models)
Red LINK ERROR indicator is	The LINK ERROR indicator is ON if the	Check configuration settings
ON	link is configured in synchronous mode,	Check the modem configuration and
(Link 1 and Link 2 for dual link	the link interface card set to DTE, and no
		cables
models)	clock signal is received
Red LAN ERROR indicator is	There is a temporary transmission	Check cable connections and ensure that
blinking	problem	the proper cable type is being used.
Red LAN ERROR indicator is	There is a problem with the LAN	Check that the LAN is connected
ON	connection	properly
READY indicator is OFF	If LAN ERROR indicator is ON, or all	Check LAN and Link connections
	LINK ERROR indicators are ON, there is a
	possible connection problem with the
	LAN or Link

Debugging Messages

The Debug Messages log is a tool that helps detect the source or reason for operational and connectivity problems. The log provides continuous information about the MBE unit's connections, operations, and component functionality.

To view the Debug Messages log:

1. In the Main menu, type 0 (Exit).

The Operational Status Messages screen appears.

2.To start the log, type DO (Debug Open). View the log until you see the information that you need.

3.To exit the log, type DC (Debug Close).

Debug Messages Filters

You can enable and disable specific items to limit the scope of the Debug Messages log. In this case, the log will display information only about the enabled items. This may save troubleshooting time.

4-2 Alarms and Troubleshooting

Order from: Cutter Networks Ph:727-398-5252/Fax:727-397-9610 www.bestdatasource.com