Pitney Bowes DA300 manual Motor Problems Barcode Problems

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Troubleshooting • 6

Motor Problems

Barcode Problems

Problem	Motor Turning but no Feed Roller Movement
Reason:	Mechanical problem.
Solution:	Call Pitney Bowes for Service.

Problem	Barcode (Lower Right) is not Printing
Reason:	Barcode not enabled
Solution:	Turn barcode ON using Envelope Designer™,
	or the DA300 print driver or the printer’s
	control panel menus.
Reason:	Missing ZIP Code.
Solution:	Insert ZIP Code.
Reason:	Invalid ZIP Code format.
Solution:	Check ZIP Code for invalid character.
	Example: Zero (0) can only be the number,
	not the letter (O). Verify that there is a dash
	inserted between the 5 + 4 ZIP Code per
	the USPS Domestic Mail Manual (DMM).
Reason:	Address too low.
Solution:	Verify the bottom of the last line of the
	address field is not less than 5/8" from
	bottom edge of the media

DA300 Printer Operator Guide

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Contents Page FCC Notice Page Table of Contents Troubleshooting Using DA300 With Your ComputerPrinter Maintenance DA300 BasicsAppendix a Control Panel Menus Appendix B DA300 SpecificationsIndex Page Chapter Welcome to the DA300 Using This Guide DA300 Printer OverviewSystem Requirements CPUGetting Help 800Printer Options Ordering Supplies DA300 Printer Overview Setting Up the DA300 Printer Setting Up the DA300 Printer Unpacking the PrinterPackage Contents Setting Up the DA300 Choosing a Location for Your Printer Important Safety Notes Important Safety Notes Assembling the DA300 Setting Up the DA300 Printer Frame under the tabs Feed Fence in Position Pitney Bowes DA300 Operator Guide Stacker Tray Connecting the DA300 to Your Computer Plugging the DA300 Turning the DA300 OnInstalling Removing Ink Jet Cartridge Setting Up the DA300 Printer DA300 Basics Printer Features DA300 BasicsMedia Size Material ThicknessApproved Media Types Setting Up a Job DA300 Basics Set the Separator Gap DA300 Basics Center the Wireform under the Material Wire Frame Lock Knob DA300 Printer Operator Guide Feed Fence Load Material Adjust the Position of the Material Prop Adjust the Media Thickness Lever Adjust the Exit Rollers Line DA300 Basics Using the DA300 With Your Computer Using the DA300 With Your Computer Printer Software Installing the SoftwareDA300 Printer Operator Guide Using the DA300 With Your Computer Using the DA300 With Your Computer Using the DA300 With Your Computer Selecting Printer Properties Using Printer Properties Window General TabUsing the Printer Properties Window Using Properties TabPorts Tab Advanced Tab Using the Printer Properties Window Spooling and Printing Options Security Tab Device Settings Tab Selecting DA300 Printer From a Windows Application Envelope Designer Plus Printer Maintenance Preventive Maintenance Cleaning Printer MaintenancePrint Quality Problems Floor Assembly Top Cover Exit Rollers SensorPrinter Maintenance Troubleshooting Troubleshooting Problems and Solutions Feed ProblemsPrint Quality Problems Interface Problems Motor Problems Barcode Problems Other Problems Troubleshooting Troubleshooting Appendix a Using the Control Panel Appendix a Control Panel MenusUsing the Menus Appendix a Control Panel Menus Using the Main Menu Main Menu Menu Options Appendix a Control Panel Menus Address Layout OFF Line Appendix a Control Panel Menus Appendix a Control Panel Menus Font Selection Barcode Appendix a Control Panel Menus Address Recovery Clear Counter Job Settings Appendix a Control Panel Menus Using the Setup Menu Setup Menu Menu Options Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus CR=CRLF=LF Appendix a Control Panel Menus Example Appendix a Control Panel Menus Windows Latin Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix B Appendix B Specifications Equipment SpecificationsAppendix B Specifications Appendix B Specifications Dimensional Destination address 3 lines only with no bar code Appendix B Specifications Material Specifications Effective Print AreaAppendix B Specifications Envelope Sizes Index Index DA300 Printer Operator Guide Index Index Index