Pitney Bowes DA300 manual Interface Problems

Page 69

6 • Troubleshooting

Print Quality Problems (continued)

Problem	Unwanted Bolding
Reason:	Escape sequence turning on bold or bold
	selection in printer's menu options is set to
	bold.
Solution:	Turn off bolding in software and/or turn
	bold selection in printer menu OFF. See
	Appendix A for instructions. If problem still
	exists, call Pitney Bowes for service.

Problem	Addresses "Walking"
Reason:	Incorrect Address Setup.
Solution:	Count carriage returns and line feeds and
	adjust Lines Per Address to the same
	number.
Reason:	Address Termination should be Form Feed.
Solution:	Set Address Setup for 8 lines. Check Line
	Termination: CR=CR, LF=LF.

Interface Problems

Problem	No Communications, Printer Does Not
	Respond
Reason:	Incorrect print driver, bad parallel cable,
	bad printer controller board.
Solution:	Use DA300 print driver; replace parallel
	cable. Make sure cable connections are
	tight. If the problem still persists, call
	Pitney Bowes for service.

6-4	DA300 Printer Operator Guide

Image 69

Contents Page FCC Notice Page Table of Contents Printer Maintenance Using DA300 With Your ComputerTroubleshooting DA300 BasicsAppendix B DA300 Specifications Appendix a Control Panel MenusIndex Page Chapter DA300 Printer Overview Welcome to the DA300 Using This GuideCPU System Requirements800 Getting HelpPrinter Options Ordering Supplies DA300 Printer Overview Setting Up the DA300 Printer Unpacking the Printer Setting Up the DA300 PrinterPackage Contents Setting Up the DA300 Choosing a Location for Your Printer Important Safety Notes Important Safety Notes Assembling the DA300 Setting Up the DA300 Printer Frame under the tabs Feed Fence in Position Pitney Bowes DA300 Operator Guide Stacker Tray Connecting the DA300 to Your Computer Turning the DA300 On Plugging the DA300Installing Removing Ink Jet Cartridge Setting Up the DA300 Printer DA300 Basics DA300 Basics Printer FeaturesMaterial Thickness Media SizeApproved Media Types Setting Up a Job DA300 Basics Set the Separator Gap DA300 Basics Center the Wireform under the Material Wire Frame Lock Knob DA300 Printer Operator Guide Feed Fence Load Material Adjust the Position of the Material Prop Adjust the Media Thickness Lever Adjust the Exit Rollers Line DA300 Basics Using the DA300 With Your Computer Printer Software Installing the Software Using the DA300 With Your ComputerDA300 Printer Operator Guide Using the DA300 With Your Computer Using the DA300 With Your Computer Using the DA300 With Your Computer Selecting Printer Properties General Tab Using Printer Properties WindowUsing the Printer Properties Window Properties Tab UsingPorts Tab Advanced Tab Using the Printer Properties Window Spooling and Printing Options Security Tab Device Settings Tab Selecting DA300 Printer From a Windows Application Envelope Designer Plus Printer Maintenance Printer Maintenance Preventive Maintenance CleaningPrint Quality Problems Exit Rollers Sensor Floor Assembly Top CoverPrinter Maintenance Troubleshooting Problems and Solutions Feed Problems TroubleshootingPrint Quality Problems Interface Problems Motor Problems Barcode Problems Other Problems Troubleshooting Troubleshooting Appendix a Appendix a Control Panel Menus Using the Control PanelUsing the Menus Appendix a Control Panel Menus Using the Main Menu Main Menu Menu Options Appendix a Control Panel Menus Address Layout OFF Line Appendix a Control Panel Menus Appendix a Control Panel Menus Font Selection Barcode Appendix a Control Panel Menus Address Recovery Clear Counter Job Settings Appendix a Control Panel Menus Using the Setup Menu Setup Menu Menu Options Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus CR=CRLF=LF Appendix a Control Panel Menus Example Appendix a Control Panel Menus Windows Latin Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix B Equipment Specifications Appendix B SpecificationsAppendix B Specifications Appendix B Specifications Dimensional Destination address 3 lines only with no bar code Appendix B Specifications Effective Print Area Material SpecificationsAppendix B Specifications Envelope Sizes Index Index DA300 Printer Operator Guide Index Index Index