Pitney Bowes DA300 manual Troubleshooting, Problems and Solutions Feed Problems

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6 • Troubleshooting

Problems and Solutions

Before calling our Customer Support Center or your Pitney Bowes Customer Service Representative, look for your problem below. If you can solve the problem your- self, you will be able to resume printing sooner. Also, go to our website at www.pitneybowes.com/support for the latest up-to-date support information.

Feed Problems

Problem	Intermittent Feed
Reason:	Material prop not used.
Solution:	The material prop adds a gentle slope to
	the stack and helps feeding. If you're using
	the prop, check the H-Block gap for
	proper separation. Also make sure the
	wire frame is centered under the material.
	(See pages 3-8 and 3-12.)
Reason:	Dirty feed rollers.
Solution:	Clean the feed roller with denatured
	alcohol. DO NOT use any other solvents or
	detergents. They could damage the feed
	rollers.
Reason:	Paper dust present (yellow or white
	residue), blocking feed sensor.
Solution:	Clean sensor with compressed air (see
	page 5-3).

Problem	Multifeed (Feeds Doubles) or Skewing
Reason:	Separators (H-blocks) not set correctly.
	Also feed fence set incorrectly.
Solution:	Adjust H-blocks to thickness of material
	(see page 3-6). Check feed fence position
	(see page 3-10.

6-2	DA300 Printer Operator Guide

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Contents Page FCC Notice Page Table of Contents DA300 Basics Using DA300 With Your ComputerPrinter Maintenance TroubleshootingAppendix a Control Panel Menus Appendix B DA300 SpecificationsIndex Page Chapter DA300 Printer Overview Welcome to the DA300 Using This GuideCPU System Requirements800 Getting HelpPrinter Options Ordering Supplies DA300 Printer Overview Setting Up the DA300 Printer Unpacking the Printer Setting Up the DA300 PrinterPackage Contents Setting Up the DA300 Choosing a Location for Your Printer Important Safety Notes Important Safety Notes Assembling the DA300 Setting Up the DA300 Printer Frame under the tabs Feed Fence in Position Pitney Bowes DA300 Operator Guide Stacker Tray Connecting the DA300 to Your Computer Turning the DA300 On Plugging the DA300Installing Removing Ink Jet Cartridge Setting Up the DA300 Printer DA300 Basics DA300 Basics Printer FeaturesMedia Size Material ThicknessApproved Media Types Setting Up a Job DA300 Basics Set the Separator Gap DA300 Basics Center the Wireform under the Material Wire Frame Lock Knob DA300 Printer Operator Guide Feed Fence Load Material Adjust the Position of the Material Prop Adjust the Media Thickness Lever Adjust the Exit Rollers Line DA300 Basics Using the DA300 With Your Computer Printer Software Installing the Software Using the DA300 With Your ComputerDA300 Printer Operator Guide Using the DA300 With Your Computer Using the DA300 With Your Computer Using the DA300 With Your Computer Selecting Printer Properties General Tab Using Printer Properties WindowUsing the Printer Properties Window Properties Tab UsingPorts Tab Advanced Tab Using the Printer Properties Window Spooling and Printing Options Security Tab Device Settings Tab Selecting DA300 Printer From a Windows Application Envelope Designer Plus Printer Maintenance Preventive Maintenance Cleaning Printer MaintenancePrint Quality Problems Exit Rollers Sensor Floor Assembly Top CoverPrinter Maintenance Troubleshooting Problems and Solutions Feed Problems TroubleshootingPrint Quality Problems Interface Problems Motor Problems Barcode Problems Other Problems Troubleshooting Troubleshooting Appendix a Appendix a Control Panel Menus Using the Control PanelUsing the Menus Appendix a Control Panel Menus Using the Main Menu Main Menu Menu Options Appendix a Control Panel Menus Address Layout OFF Line Appendix a Control Panel Menus Appendix a Control Panel Menus Font Selection Barcode Appendix a Control Panel Menus Address Recovery Clear Counter Job Settings Appendix a Control Panel Menus Using the Setup Menu Setup Menu Menu Options Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus CR=CRLF=LF Appendix a Control Panel Menus Example Appendix a Control Panel Menus Windows Latin Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix B Equipment Specifications Appendix B SpecificationsAppendix B Specifications Appendix B Specifications Dimensional Destination address 3 lines only with no bar code Appendix B Specifications Effective Print Area Material SpecificationsAppendix B Specifications Envelope Sizes Index Index DA300 Printer Operator Guide Index Index Index