Pitney Bowes DA300 manual Troubleshooting

Page 72

Troubleshooting • 6

Other Problems (continued)

Problem	Shuttle Jam
Reason:	Envelope thickness lever is set too low for
	material.
Solution:	Open the back of the printer, and adjust
	the media thickness lever (see page 3-13).
Reason:	Lower rail shaft dirty.
Solution:	Wipe lower rail shaft clean.

Problem	Memory Card Error
Reason:	The card was removed while the printer
	was reading it.
Solution:	Do not remove the card while the printer is
	in use. If the card has been removed, insert
	the card, turn the printer off, then turn the
	printer on again.

Problem	Out of Memory
Reason:	The printer can run out of memory when
	downloading fonts or graphics.
Solution:	This generally means you’re trying to use a
	graphic (artwork) that’s too big or you
	have too many fonts or too large a font
	size. If the out-of-memory message
	appears, try reducing the size of your art
	and limiting the number and size of your
	fonts. Then shut the printer OFF, then ON
	and retry.

DA300 Printer Operator Guide

6-7

Image 72

Contents Page FCC Notice Page Table of Contents Using DA300 With Your Computer Printer MaintenanceTroubleshooting DA300 BasicsAppendix B DA300 Specifications Appendix a Control Panel MenusIndex Page Chapter Welcome to the DA300 Using This Guide DA300 Printer OverviewSystem Requirements CPUGetting Help 800Printer Options Ordering Supplies DA300 Printer Overview Setting Up the DA300 Printer Setting Up the DA300 Printer Unpacking the PrinterPackage Contents Setting Up the DA300 Choosing a Location for Your Printer Important Safety Notes Important Safety Notes Assembling the DA300 Setting Up the DA300 Printer Frame under the tabs Feed Fence in Position Pitney Bowes DA300 Operator Guide Stacker Tray Connecting the DA300 to Your Computer Plugging the DA300 Turning the DA300 OnInstalling Removing Ink Jet Cartridge Setting Up the DA300 Printer DA300 Basics Printer Features DA300 BasicsMaterial Thickness Media SizeApproved Media Types Setting Up a Job DA300 Basics Set the Separator Gap DA300 Basics Center the Wireform under the Material Wire Frame Lock Knob DA300 Printer Operator Guide Feed Fence Load Material Adjust the Position of the Material Prop Adjust the Media Thickness Lever Adjust the Exit Rollers Line DA300 Basics Using the DA300 With Your Computer Using the DA300 With Your Computer Printer Software Installing the SoftwareDA300 Printer Operator Guide Using the DA300 With Your Computer Using the DA300 With Your Computer Using the DA300 With Your Computer Selecting Printer Properties Using Printer Properties Window General TabUsing the Printer Properties Window Using Properties TabPorts Tab Advanced Tab Using the Printer Properties Window Spooling and Printing Options Security Tab Device Settings Tab Selecting DA300 Printer From a Windows Application Envelope Designer Plus Printer Maintenance Printer Maintenance Preventive Maintenance CleaningPrint Quality Problems Floor Assembly Top Cover Exit Rollers SensorPrinter Maintenance Troubleshooting Troubleshooting Problems and Solutions Feed ProblemsPrint Quality Problems Interface Problems Motor Problems Barcode Problems Other Problems Troubleshooting Troubleshooting Appendix a Using the Control Panel Appendix a Control Panel MenusUsing the Menus Appendix a Control Panel Menus Using the Main Menu Main Menu Menu Options Appendix a Control Panel Menus Address Layout OFF Line Appendix a Control Panel Menus Appendix a Control Panel Menus Font Selection Barcode Appendix a Control Panel Menus Address Recovery Clear Counter Job Settings Appendix a Control Panel Menus Using the Setup Menu Setup Menu Menu Options Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus CR=CRLF=LF Appendix a Control Panel Menus Example Appendix a Control Panel Menus Windows Latin Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix B Appendix B Specifications Equipment SpecificationsAppendix B Specifications Appendix B Specifications Dimensional Destination address 3 lines only with no bar code Appendix B Specifications Material Specifications Effective Print AreaAppendix B Specifications Envelope Sizes Index Index DA300 Printer Operator Guide Index Index Index