Pitney Bowes DA300 manual Getting Help, 800

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1 • DA300 Printer - Overview

Getting Help	As you use your printer, there may be times when you
	need help to solve a specific application problem, or you
	may want additional information about printer operation.
	Pitney Bowes provides several information resources.
	Online Help
	The DA300 Print Driver has a help system built into it. To
	get to the driver, click on Properties from Windows print
	dialog box. Then click on the Help button.
	If you're using Pitney Bowes programs such as Envelope
	Designer™ Plus or SmartMailer™, press the F1 key while
	you're using the program to display information about the
	open screen. Select the Help menu to display a list of
	topics or search for a term. Refer to the documentation
	supplied with these programs for more information.
	The World Wide Web
	We encourage you to visit our web site at:
	http://www.pb.com/support
	You'll find the latest information about our products and
	services as well as answers to frequently asked technical
	questions.
	Phone Support
	If you need technical support, call Pitney Bowes Techni-
	cal Support at:
	(800) 253-6565

Before You Call...

Please see Chapter 6, Troubleshooting, for a description of common problems and their solutions. If you need to call, please have the following information at hand:

•Product model: W655

•Serial number: See back of unit.

•Nature of problem: What happens and when does it happen?

•The steps you've already taken to solve the problem and the results.

1-4	Pitney Bowes DA300 Operator Guide

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Contents Page FCC Notice Page Table of Contents DA300 Basics Using DA300 With Your ComputerPrinter Maintenance TroubleshootingIndex Appendix B DA300 SpecificationsAppendix a Control Panel Menus Page Chapter DA300 Printer Overview Welcome to the DA300 Using This GuideCPU System Requirements800 Getting HelpPrinter Options Ordering Supplies DA300 Printer Overview Setting Up the DA300 Printer Unpacking the Printer Setting Up the DA300 PrinterPackage Contents Setting Up the DA300 Choosing a Location for Your Printer Important Safety Notes Important Safety Notes Assembling the DA300 Setting Up the DA300 Printer Frame under the tabs Feed Fence in Position Pitney Bowes DA300 Operator Guide Stacker Tray Connecting the DA300 to Your Computer Turning the DA300 On Plugging the DA300Installing Removing Ink Jet Cartridge Setting Up the DA300 Printer DA300 Basics DA300 Basics Printer FeaturesApproved Media Types Material ThicknessMedia Size Setting Up a Job DA300 Basics Set the Separator Gap DA300 Basics Center the Wireform under the Material Wire Frame Lock Knob DA300 Printer Operator Guide Feed Fence Load Material Adjust the Position of the Material Prop Adjust the Media Thickness Lever Adjust the Exit Rollers Line DA300 Basics Using the DA300 With Your Computer Printer Software Installing the Software Using the DA300 With Your ComputerDA300 Printer Operator Guide Using the DA300 With Your Computer Using the DA300 With Your Computer Using the DA300 With Your Computer Selecting Printer Properties General Tab Using Printer Properties WindowUsing the Printer Properties Window Properties Tab UsingPorts Tab Advanced Tab Using the Printer Properties Window Spooling and Printing Options Security Tab Device Settings Tab Selecting DA300 Printer From a Windows Application Envelope Designer Plus Printer Maintenance Print Quality Problems Printer MaintenancePreventive Maintenance Cleaning Exit Rollers Sensor Floor Assembly Top CoverPrinter Maintenance Troubleshooting Problems and Solutions Feed Problems TroubleshootingPrint Quality Problems Interface Problems Motor Problems Barcode Problems Other Problems Troubleshooting Troubleshooting Appendix a Appendix a Control Panel Menus Using the Control PanelUsing the Menus Appendix a Control Panel Menus Using the Main Menu Main Menu Menu Options Appendix a Control Panel Menus Address Layout OFF Line Appendix a Control Panel Menus Appendix a Control Panel Menus Font Selection Barcode Appendix a Control Panel Menus Address Recovery Clear Counter Job Settings Appendix a Control Panel Menus Using the Setup Menu Setup Menu Menu Options Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus CR=CRLF=LF Appendix a Control Panel Menus Example Appendix a Control Panel Menus Windows Latin Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix a Control Panel Menus Appendix B Equipment Specifications Appendix B SpecificationsAppendix B Specifications Appendix B Specifications Dimensional Destination address 3 lines only with no bar code Appendix B Specifications Effective Print Area Material SpecificationsAppendix B Specifications Envelope Sizes Index Index DA300 Printer Operator Guide Index Index Index