Digi MIL-3000FTX manual Troubleshooting FastManage, General Messages, General Problems

Appendix H

Troubleshooting FastManage

H.1 General Messages

Table H - 1: General Messages

Message	Cause	Solution
Bad status from target	This message appears when the SNMP	The firmware on the agent does not
device: <n>. Press CANCEL	agent on device returns a	match with the software’s version.
to exit program	NO_SUCH_NAME for a particular “OID”	Upgrade the agent’s firmware and the
		FastManage package
Unable to open SNMP	This message appears if the IP stack on the	Restart Windows
Session	manager has died
Bitmap Init Error	Application is not able to find the bitmap	Installation may be bad. Reinstall
Unable to load NPAPI.DLL	File NPAPI.DLL could not be found	Put the file NPAPI.DLL in the path
Unable to load	File NPSNMP.DLL could not be found	Put the file NPSNMP.DLL in the path
NPSNMP.DLL
WINSNMP Error (%ld)	This appears when you are unable to send	Use Ping to find out if the SNMP agent
sending%s packet	a WINSNMP packet (possibly due to an	device is alive. Yes: restart Windows.
	SNMP agent that has crashed)	No: power cycle and try again

H.2 General Problems

Table H - 2: General Problems

Problem	Solution
SNMP community strings are defaulted to public and private	Change the community strings in issnmp.ini
Unable to start FastManage. A message such as “Unable to start	Restart Windows
protocol stack” displays
FastManage doesn’t display connected ports or SNMP statistics	Restart Windows. Verify firmware is compatible
Cannot start applications and the message “IP_STACK section	Reinstall FastManage with IP and IPX protocols
issnmp.ini file needs IPADDR= set” appears
Message “Unable to find and start net driver” appears	Load IPX drivers before starting Windows
During Discovery: Message “No Netware connections found” or	Load VLM.EXE before starting Windows
“Host not in IPX bindery” appears

H.3 IP address Validation Messages

Table H-3: IP Address Validation Messages

Message	Solution
More than 3 dots exist in the address	A valid IP address is in the form of a.b.c.d, where a.b.c.d can
	vary from 0 to 255. For example: 193.25.86.214
No characters present between dots	A valid IP address is in the form of a.b.c.d, where a.b.c.d can
	vary from 0 to 255. For example: 193.25.86.214
Invalid character in IP Address	A valid IP address is in the form of a.b.c.d, where a.b.c.d can
	vary from 0 to 255. For example: 193.25.86.214

MIL-3000FTX Series of FastPort Print Servers H-1