Technical Support Services, WWW and FTP Sites

Appendix I

Technical Support Services

I.1 WWW and FTP Sites

Digi LAN division provides on-line technical support via WWW and our FTP site. On-line access provides product information, ﬁrmware updates, release notes, etc. To access:

•WWW=http://www.dgii.com

•FTP=ftp://ftp.milan.com (206.40.59.2)

I.2 Contacting Technical Support

•	By Phone:	408/744-2751
•	By Fax:	408/744-2771
•	By email:	sun-tech@dgii.com

I.3 Expediting Technical Support Service

For faster service when calling technical support:

•Be in a position where the system and FastPort is accessible

•Know the type and versions of software you are using

•Know your hardware specs. (e.g., memory and disk space)

•Note any and all error messages

•Be speciﬁc about the problem(s)

I.4 Returning Procedures

1.Call technical support at 408/744-2751

2.Technical support engineers work with users to ﬁnd the problem.

MIL-3000FTX Series of FastPort Print Servers

I-1

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Digi MIL-3000FTX manual Technical Support Services, WWW and FTP Sites, Contacting Technical Support, Returning Procedures

Contents

Print Servers CD-ROM User’s Guide For Trademark Rights Legal Table of Contents Installing and Printing on a Unix Environment Installing and Printing on NetWare Installing and Printing on an Apple Network Print Management Features of FastPortFastManage Installation Appendix a Resetting FastPort to Factory Defaults Ping and Bootp ServerDiscovery Application FastPort Application Appendix B Troubleshooting MS Windows Appendix C Troubleshooting NetWareAppendix D Troubleshooting Unix Appendix F Upgrading Flash EEPROMs Appendix E Troubleshooting AppleTalk Appendix H Troubleshooting FastManage Appendix I Technical Support ServicesIndex Features of the Print Servers Introduction and InstallationPhysical Features 2 Conﬁguration Features Firmware Update Shared Printer FeaturesUtilities Installation Requirements First Time Users0040c8XXXXXX Mode Description Installing FastPort Default Settings MIL-3000FTX Series of FastPort Print Servers Assigning the IP Address Setting the IP Address Setting an IP Address with Install Script Setting the IP Address using Telnet on UnixAlpha Save this ﬁle Setting the IP Address Using Rarp Setting IP Address with Windows 95, 98, and NT Setting the IP address with Bootp on Sun Setting the IP Address Dynamically with BootpUsr/etc/bootp Setting the IP address using Bootp on HP/UX Dhcp Support NT 4.0 server Setting an IP Address Using the Dhcp Manager Add Reserved Clients Menu Using Appletalk to Assign an IP Address Using Digis ACT to Assign an IP Address 10.2Using The Digi Utilities Using Digi’s NetBIOS to Assign IP AddressOpen the Apple Printer Utility 10.1About the Digi Utilities Showprn.exe -d1 Command ?, C, D, E, F,...., ZD1 or -d2 or -d3, etc Nbmon.exe FP0F0FBA Enter new IP address Verifying IP Address is Set Properly Introduction Printing From a NetBIOS Workstation Printing from Windows for Workgroups Printing from Windows NTOpen the Print Manager Open Network Neighborhood Printing from Windows 95/98 or Windows NT 4.x via SMB Printing From NetBIOS-supported DOS Workstation Net ViewNet Use Spooling Versus Non-Spooling Printing Introduction 6.2 Conﬁguring Windows 95/NT to Mimic SpoolingDOS and OS/2 Printing from a TCP/IP Workstation Installing LPD Support on Windows NT Adding an LPD Printer to Windows NT Installing a Printer on Windows NTSelect Create Printers Select Microsoft TCP/IP Printing and click Ok Click on Add Port--LPR Port--New Port Printing using a Third Party TCP LPR/LPD Stack Choose a Destination Directory Add New Queue Menu Adding Queues in DigiLpr Next Adding a New Printer Printing from Windows using Tftp Client Printing from NT using the HP DLC ProtocolManagement Tools Used with NetBIOS and TCP/IP NetBIOS-DOS Tools Nbmon and showprn Introduction Installing and Printing on NetWare Using Act to Install the Print Server Conﬁguring in a Bindery EnvironmentChoose Currently Attached Print Servers Using Pconsole to Install a Print Server Installing a Print Server in an NDS EnvironmentAdding Users to the Notify List with Pconsole Select Notify List for Printer Pconsole Installing a Print Server on NDS using PconsoleSelect Other/Unknown 1.1Additional Queues 2.1Creating a New Print Server Installing Print Server in NDS Using NWadmin 2.4Connecting the print server to a Printer 2.2Creating a New Printer2.3Creating a Print Queue Print Server 2.5Assigning a Print Queue to FastPort Conﬁguring in a Bindery and NDS Environment Printing Speciﬁc File Formats Printing to FastPortCapture /S=raisa /Q=lp1 Nprint myfile /S=raisa /Q=lp1 Host Software Versus LPD Installing and Printing on a Unix Environment Digi Installation Software Installing Logical PrintersInstalling on System V Unix Choose Option #2. qdaemon-based systems Install Script on IBM RS/6000 Manual Installation on LPD Systems Installation on BSD Unix SystemsChoose Option #1, LPD-based systems Pre-deﬁned Queue Names Getting Started on an LPD System User Deﬁned Queue Names Manual Installation With LPD on a BSD Unix SystemLPR Options BetaFastPort LPD printer\ lp=\ Usr/lib/lpsched Manual Installation with LPD on System V Machines Manual Installation with LPD on RS/6000 Manual Installation Using Host SoftWare fpﬁlterFpfilter Command Line Options Device = sample host = alpha rq = ps Printer Options File .fpconﬁg Fpfilter -P alpha -m -f /etc/hosts Class hostname port list 2.1About Option Classes Manual Installation for System V Machines 2.2About Options Startstring and EndstringUsr/lib/lpshut Usr/local/milan Manual Installation on IBM RS/6000Device = lp0 Backend = /usr/local/milan/commfilter.sh BetaFastPort host software printer\ lp=/dev/beta\ Manual Installation on BSD Unix Systems Chmod 755 /usr/local/Digi/fp Parallel hostname alpha mapcrlf formfeedSerial hostname alpha ctrld Lpr -Pbeta filename, or lp -dbeta filename 5.2Customizing BSD Installation5.1Printing to FastPort 5.2.1Banner Pages and Accounting Information Assigning Host Name and IP Address Installing and Printing from Data Generals DG/UX Installing and Printing with DG/UX Additional Unix Utilities Using pstext and NeWSprint Deleting PrintersPrinter Description Laser Printer on doc hallway EtherTalk Features Installing and Printing on an Apple NetworkIntroduction to the Apple Workstation 1.1Newly Supported Apple Printer Utility Functionality Apple Applications How FastPort Operates Plug & Play Operation Printing to FastPortPrinter Communications Handling MiLAN-XXXXXX Tips on Using the Conﬁguration File Using the Apple Printer Utility for ConﬁgurationUsing the Apple Printer Utility to Download a Conﬁg. Files Advanced Utilities 1.1Using Setup Printer Information File 1.2Using Setup Defaults FileSelect Download PostScript File from this menu Option Choice Description Serial Port Parameters 1.3Using Setup Font List Renaming FastPort Using Namer Using Namer to Rename the FastPort PrinterPrinting PostScript Binary Files Selecting Binary PostScript Encoding %ParallelNV% No Binary / Binary adobe / Binary tek / Binary hp Enable BiDirectional Interface = No Enable BiDirectional Interface = YesBi-directional Printing from Macintosh Systems Issues Regarding Bi-Directional Macintosh Printing Managing Print Server Print Manag ement Features of FastPor tSerial Port Console Monitoring Enabling or Disabling the Console Monitor 2.2Using Telnet Diagnostic Monitoring 2 TCP/IP Stations 2.1Using FastManageManaging FastPort from Networked Workstations Multi-Protocol and Snmp Stations 2.3SYSLOG on FastPort 2.4Digi’s fpstatus for TCP/IP Unix Disable background printing AppleTalk StationsNetWare Client Stations NetBIOS / NetBEUI Stations FastManage Applications FastManage InstallationFastManage MIBs FastManage Requirements NetBIOS Conﬁguration Installing FastManageExpress Installation IP Conﬁguration IP Parameters Custom Installation 2.1General Parameters Maximum Retry Time and click Next. Default is 2.2Discovery Parameters ﬁle map.map Discovery Parameters Snmp Agent Parameters 2.3SNMP Agent Parameters MIL-3000FTX Series of FastPort Print Servers Discovery Features Discovery ApplicationIntroduction to Discovery FastManage for FastPort menu Launching Discovery Tool bar FastPort Icon NamesStatus Bar System Information Discovery Application Tools Renaming a Discovery MapHost Name/Address 2.1Changing from the Node Name to an Address Using the Ping ManagerSend Broadcast Refresh Map Tftp Icon Flash Download Close All Windows IconShow Node Properties Node Properties 10SNMP Fault Trace General Parameters Parameters Pull-Down Menu MIL-3000FTX Series of FastPort Print Servers Discovery Parameters menu Discovery Parameters MIL-3000FTX Series of FastPort Print Servers Application Launch Parameters Select Application Launch Parameters4 Mib2 System Parameters FastPort Application FastPort Application 10.3.1Traps Overview of Managing FastPort 10.3.3Reset 10.3.2Uptime10.3.4Digi Logo 10.4 Conﬁguration Sub-menus 10.3.5Serial Port10.3.6Parallel Port 10.4.1TCP/IP Conﬁg From TCP/IP Config., selections include From Novell Conﬁg., selections include 10.4.2Novell Conﬁg 10.4.4Ethertalk Conﬁg 10.4.3General Conﬁg 10.4.5SMB Conﬁg Parameters for the parallel port includes 10.4.6NetBIOS Conﬁg Status MenuHelp Menu Ping and Bootp Server 11.1.1Updating the Ping SettingsLaunching the Ping Application Bootp Conﬁguration Troubleshooting Ping Select BOOTPtab File Resetting by Toggling the DIP Switches Resetting FastPort to Factory DefaultsResetting by Console Option Hardware Features DB9 Female DB9 Male Serial Printer and Terminal RJ-45 Connector Serial Port ConnectorParallel Port Connector Environmental Operating Conditions MS Windows-Level Browsing and Sharing Abilities Troubleshooting MS Windows After Upgrade Troubleshooting DOS ToolsDOS Tools Nbmon fpxxxxxx -d1 Features Troubleshooting NetWareACT-- Advance Conﬁguration Tool Beneﬁts of ACT Advanced Conﬁguration Menu in ACT SetupRequirements Navigating in ACT NetWare Conﬁguration Menu 1.1Conﬁguring the Print Server FastPort SideFastPort Nvram information 1.2Conﬁguring the Print Server File Server Side 1.3Conﬁguring a Queue1.4Example Select Netware Configuration and Configure Queue 1.5ExamplePrint Server Conﬁguration Figure C-1. Print Server Conﬁguration Options Monitor Menu in ACT Status Menu in ACT FastPort does not power up Troubleshooting TipsFastPort does not login to bindery Novell 4.x server FastPort does not show up in ACT FastPort does not print via serial port FastPort does not login to the ﬁle serverNo Form Feed is sent after the print job PostScript jobs have trouble printing Notiﬁcation not Working if Created by Pconsole FastPort Console MessagesCould not attach QUEUE1 Trying to read ﬁle SYSlogin/milan/FPXXXXXX on SERVER1 ACT Error MessagesFailed to login to ﬁle server SERVER1 for server Fakeps Could not Read Conﬁguration ﬁle from SERVER1 No Lights on the Unit Troubleshooting UnixAscii Text File Prints as a Single Line Usr/spool/name of printer on a BSD machine SYS LED Flashes Quickly Cannot Print to the serial printerNET LED ﬂashes, But User Cannot Print or Ping the Unit Unix Conﬁguration Files Using fpﬁlter Conﬁguration FilesCd /var/yp make Cp fpfilter.resolver fpfilter Dhcp Troubleshooting Sample Entries for Direct and Remote SpoolingIf=/usr/local/digi/hpfilter Reset Time Troubleshooting AppleTalk2 Conﬁguration to Use the ACK Signal Situation 1 Printing Over Ethertalk Using Driver Options number for the 25-pin port is Situation Two Setting Serial Port Options For a Serial Printer Setup for AppleTalk Troubleshooting Changing the FastPort SettingsPostScript Binary print Printer in chooser option is set to Sense or Always Troubleshooting Setup on AppleTalk More Troubleshooting Change to Postscript Printer no Downloading the Setup Defaults File to Change FastPort Select Apple Printer Utility Network Upload Procedure Recovering from a Failed UploadUpgrading Flash Eeproms Use the Copy This Image to Other Bank command Restoring the Alternate Bank ImageCompleting the Upload Troubleshooting Tips Flash Upload Commands Conﬁgure Console for status monitoring Diagnostic and Conﬁguration Commands Commands Flash Firmware Load Enable/Disable Display Summary Conﬁguration Parameters, IncludingDisplay/Set Ethernet Options Display/set IP Address Limit monitor Network Access by PasswordNetwork Protocols Menu Network Protocols Menu 1.3N-Netware Options 1.2M-Microsoft Windows Print Services Options 1.4T-TCP/IP Sockets, LPD, RARP, BOOTp, Tftp Options 1.4.1TCP/IP Menu Options S Socket OptionsSerial Display/Set Parallel Port Parms and Status 1.4.2TCP/IP Menu Options L LPD OptionsDisplay/Set for MIL-3200FTX 1.1Display/Set for MIL-3110FTX and MIL-3111FTX Display/set Serial Port Parms 12 *-Print Ascii Test Reset Nvram to Factory Defaults13 +-Print PostScript Test Select port Serial Parallel Enter dont change/continue General Problems Troubleshooting FastManageGeneral Messages IP address Validation Messages Bootp Server Application Messages Discovery Application MessagesPing Application Message Expediting Technical Support Service Technical Support ServicesReturning Procedures WWW and FTP Sites How to access Digi’s FTP Sites Pub/fastport/software and /pub/fastport/faqUnix Binary Files Available SUN 3.X on 68K processor AT&T SVR4 Support Documents Available MIL-3000FTX Series of FastPort Print Servers MIL-3000FTX Series of FastPort Print Servers Index Symbols Numerics MIL-3000FTX Series of FastPort Print Servers In-2 MIL-3000FTX Series of FastPort Print Servers In-3 MIL-3000FTX Series of FastPort Print Servers In-4 Orleans Drive Sunnyvale, CA Part Number 90000105 Rev. B

Digi MIL-3000FTX Technical Support Services, WWW and FTP Sites, Contacting Technical Support

Models: MIL-3000FTX