Pitney Bowes DI200 manual Getting Help, …from area beneath cover E, Online Support, Phone Support

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Reference

…from area beneath cover E

If the display indicates a jam beneath cover E, press the blue button marked E to release the cover. Push the cover backwards to gain full access.

Then carefully remove any stalled material from the machine.

Getting Help

Button E

Should you experience a problem with your OfficeRight™DI200, please refer to the troubleshooting information starting on page 37. In many cases, it should help you resolve the problem.

There may be times when you need additional help to solve a problem, or you may want more information about how to handle a particular Office- Right Mailer™ application.

Online Support

We encourage you to visit http://www.pitneybowes.com/support

The site offers helpful answers to frequently asked questions.

Phone Support ☎

Technical help is readily available from our customer support line.

Before You Call...

Please have the following information at hand—

❒Product name: OfficeRight™ DI200

❒Serial number: This is located on the machine’s back cover.

❒Nature of the problem: What happens and when does it happen? Did the machine display an error message? What was it?

❒The steps you've already taken to solve the problem and the results.

Then call:

In the USA

In Canada

1.800.522.0020

1.800.672.6937

OfficeRight™ DI200 Operator’s Guide

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Contents

Operating Guide Statement of FCC Compliance Canada Contents Important Safety Information SafetyAbout Your Machine Machine ConfigurationsIntroduction Insert Cover E Release Button Blue Button Marked E Machine Controls, Indicators and FeaturesInsert Feeder Not on All Models Operating Guide SlotLifting Handles One Each Side Moistener TankSecond Sheet Feeder A2 Optional Standard Sheet Feeder A1Display ControlsMenu/Enter Yes and no buttonsAbout the Sleep Mode Selection Buttons and Indicator LightsTrial Piece StartLoading Connecting Power and Turning OnFilling the Moistener Important Always Loading the Sheet Feeders Feeders A1 and A2Loading the Envelope Feeder Feeder B Loading the Insert Feeder Feeder C Running Jobs RunningModels with an Optional Second Sheet Feeder A2 One Folded Sheet into an Envelope JobStep Action Tips More Details… One Folded Sheet, No Envelope Fold OnlyInto an Envelope One Folded Sheet + One InsertOne Folded Sheet + One Insert into an Envelope Step Action Tips For More Details… One Insert into an EnvelopeSeal or No Seal Two Folded Sheets into an EnvelopeEnvelope Two Collated, Folded Sheets into anTwo Folded Sheets, No Envelope Fold Only Two Collated, Folded Sheets No Envelope Fold Only Two Folded Sheets and an Insert Two Folded Sheets and an Insert into an Envelope Insert into an Envelope Two Collated, Folded Sheets and anTwo Collated, Folded Sheets and an Insert into an Envelope Manual Feeder M Manual FeedMenu Reset CounterMove the Address in the Window Change Paper SizeSheet Double Detect On/Off When turned on…When turned off… Safe Seal On/Off Insert Double Detect On/OffReference Reference Error MessagesLift Cover D Insert Remove Sheet Poor folding General TroubleshootingMachine stops for doubles that aren’t there Machine feeds doubles without stopping…from area beneath cover D Clearing Material Jams…from sheet feeders/manual feeder …from area beneath cover E Getting HelpOnline Support Phone SupportOrdering Online USA Only Ordering SuppliesOrdering by Phone Requesting a PB Supply Catalog USA OnlySheet Feeders A1 and/or A2 Material SpecificationsMachine Specifications Index Index Index Index SV40189-OGREVB

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