Citizen CLP-7401, CLP-7001, CLP-7002 Error Messages, Error indications and corrective actions

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Chapter 5 TroubleShooting

 

 

 

1 Error Messages

 

 

 

2 Error indications and corrective actions

 

 

 

 

 

 

Indication

Description

Corrective actions

 

 

 

 

 

 

 

Battery

Battery dead

Automatically returned after

 

 

 

 

displaying the error for

 

 

 

 

a certain time.

 

 

 

 

Change the lithium battery

 

 

 

 

(CR2032).

 

 

 

 

Note: Contact our

 

 

 

 

service personnel to

 

 

 

 

replace the battery.

 

 

 

 

If the battery runs down, the realtime clock will stop

 

 

 

 

and the contents of the memory switch will be lost.

 

 

ColdHead

Head temperature low

Automatically returned after

 

 

 

 

displaying the error for

 

 

 

 

a certain time.

 

 

 

 

Raise the temperature around the printer.

 

 

 

 

Print density becomes low and print quality

 

 

 

 

becomes inferior when the head temperature is

 

 

 

 

low.

 

 

Cold PCB

PCB temperature low

Automatically returned after displaying the error

 

 

 

 

for a certain time.

 

 

 

 

Raise the temperature around the printer.

 

 

 

 

Print density becomes low and print quality becomes

 

 

 

 

inferior when the head temperature is low.

 

 

Head Err

Head resistance value

Check the contents and clear with the Stop key.

 

 

 

abnormal

Replace the print head.

 

 

 

 

 

 

 

 

Print quality is affected at the section where the

 

 

 

 

head resistance value is abnormal.

 

 

OverFlow

Communication error

Check the contents and clear with the Stop key.

 

 

 

(receive buffer overrun)

Correct the communication control system or

 

 

 

 

 

 

 

 

communication cable abnormalities.

 

 

 

 

 

 

 

S/I Err

Communication error

Check the contents and clear with the Stop key.

 

 

 

(parity, framing)

Correct the communication parameter or

 

 

 

 

 

 

 

 

communication cable abnormalities.

 

 

 

 

 

 

 

HostBusy

Communication error

Automatically returned if the computer receives

 

 

T.D.Full

(transmit buffer overflow)

data and the buffer becomes empty.

 

 

 

 

 

 

 

Pause

Pause key pressed

Pressing the Pause key again resumes printing.

 

 

 

 

If the Stop key is pressed, the stored printing

 

 

 

 

contents are discarded and ‘ON LINE’ turns on.

 

 

Pause

Pause command

Same as above.

 

 

 

reception

 

 

 

 

(communication control)

 

 

 

 

 

 

 

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Contents Thermal Transfer Bar Code Printer USER’S ManualFCC Compliance Statement For American Users EMI Compliance Statement For Canadian Users Important Safety Instructions Page Safety Instructions Page General Precautions Precautions When Installing the Printer Contents Contents Main Features Model Description Chapter Confirmation of Carton Contents Front view Part Names and FunctionsPart Names and Functions Rear view Part Names and Functions Control panel Connection to Power Connection to a Computer Printer Operation Turning on the power Power On/OffTurning off the power Power On/OffPause key Pause Normal Operating ModeStop key Stop Feed key FeedPrinter Setup Mode Printer Setup Mode Self-Test Mode Self-Test Mode System Maintenance Mode System Maintenance Mode System Maintenance Mode Returning to Factory Setting PrinterOparetion Paper and Ribbon Kinds of Paper Specification of paper Media Handling When Using Front SensorsMedia Handling When Using Adjustable Sensor Paper Setting Paper Setting Kinds of Ribbon Ribbon Setting Ribbon Setting Printer Adjustments Using Paper Other Than the Recommended When using standard label, slick, craft or thermal paperWhen using thick paper tag or other paper Using Narrow Paper Head Pressure Adjustments Set values to each ribbon width Using Narrow Ribbon Ribbon Tension AdjustmentsOperating procedure Adjustable Sensor For CLP-7001/7401Cleaning Chapter Error descriptions and indications Error MessagesError Messages Error indications and corrective actionsIndication Description Corrective actions Error Messages − − Problem Cause and remedy Power TroubleshootingPaper Feed Troubleshooting Ribbon Feed Troubleshooting Print Troubleshooting Interface Troubleshooting TroubleShooting Appendixes Factory and dealer reseller options OptionsOptions User options InstallationMain Specifications Specifications· UPC-A · UPC-B SpecificationsCSA FCC Serial interface RS-232C Specifications InterfaceRS-232C loopback test RS-232C protocol Interface pin assignment Pin No Signal Input/Output DescriptionStrobe Specifications Example of Connection to a Computer Turning Tear ON/OFF Specifications Tear-Off FunctionTear-off when printing Tear-off when feeding Specifications Cut Position Adjustments