Citizen CLP-7002, CLP-7401, CLP-7001 user manual

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Chapter 5 TroubleShooting

 

 

 

1 Error Messages

 

 

 

 

 

Indication

Description

Corrective actions

 

 

 

 

 

RibonOut

Ribbon end

Check the contents and clear with the Stop key.

 

 

 

Install the ribbon.

 

 

 

Check that ribbon winds properly.

 

 

 

Correct the faulty setting of the print mode

 

 

 

(direct-thermal or thermal-transfer).

 

OverHeat

PCB overheat

Turn off the power and reset the printer. If this

 

 

 

recurs, contact our service personnel.

 

 

 

 

 

Fan stop

Fan stops

Check for fan stop caused by the problems such

 

 

 

as foreign matter in the air vent.

 

 

 

Automatically returned if the fan turns again.

 

 

 

If disassembling is needed to remove foreign

 

 

 

matter or the problem cannot be resolved,

 

 

 

contact our service personnel.

 

OP Err

Option board

Turn off the power and reset the printer. If this

 

 

abnormal

recurs, contact our service personnel.

 

 

 

 

 

Cut Err

Auto-cutter abnormal

Check the contents and clear with the Stop key.

 

 

(such as poor

If this cannot be cleared, turn off the power and

 

 

engagement)

 

 

remove foreign matter from the auto-cutter.

 

 

 

 

 

 

If this recurs, contact our service personnel.

 

 

 

 

 

ROM Err

ROM checksum error

Turn off the power and reset the printer. If this

 

 

 

recurs, contact our service personnel.

 

 

 

 

 

RAM Err

RAM check error

Turn off the power and reset the printer. If this

 

 

 

recurs, contact our service personnel.

 

 

 

 

 

− −

System error (such as

First protect the system, then turn off the power

 

 

timer or CPU

and reset the printer. If this recurs, contact our

 

 

malfunction)

service personnel.

 

 

 

 

52

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Contents Thermal Transfer Bar Code Printer USER’S ManualFCC Compliance Statement For American Users EMI Compliance Statement For Canadian Users Important Safety Instructions Page Safety Instructions Page General Precautions Precautions When Installing the Printer Contents Contents Main Features Model Description Chapter Confirmation of Carton Contents Front view Part Names and FunctionsPart Names and Functions Rear view Part Names and Functions Control panel Connection to Power Connection to a Computer Printer Operation Turning on the power Power On/OffTurning off the power Power On/OffStop key Stop Normal Operating ModeFeed key Feed Pause key PausePrinter Setup Mode Printer Setup Mode Self-Test Mode Self-Test Mode System Maintenance Mode System Maintenance Mode System Maintenance Mode Returning to Factory Setting PrinterOparetion Paper and Ribbon Kinds of Paper Specification of paper Media Handling When Using Front SensorsMedia Handling When Using Adjustable Sensor Paper Setting Paper Setting Kinds of Ribbon Ribbon Setting Ribbon Setting Printer Adjustments When using thick paper tag or other paper Using Paper Other Than the RecommendedWhen using standard label, slick, craft or thermal paper Using Narrow Paper Head Pressure Adjustments Set values to each ribbon width Using Narrow Ribbon Ribbon Tension AdjustmentsOperating procedure Adjustable Sensor For CLP-7001/7401Cleaning Chapter Error descriptions and indications Error MessagesIndication Description Corrective actions Error MessagesError indications and corrective actions Error Messages − − Problem Cause and remedy Power TroubleshootingPaper Feed Troubleshooting Ribbon Feed Troubleshooting Print Troubleshooting Interface Troubleshooting TroubleShooting Appendixes Factory and dealer reseller options OptionsOptions User options InstallationMain Specifications Specifications· UPC-A · UPC-B SpecificationsCSA FCC Serial interface RS-232C Specifications InterfaceRS-232C loopback test RS-232C protocol Interface pin assignment Pin No Signal Input/Output DescriptionStrobe Specifications Example of Connection to a Computer Turning Tear ON/OFF Specifications Tear-Off FunctionTear-off when printing Tear-off when feeding Specifications Cut Position Adjustments