Citizen CLP-7401, CLP-7001, CLP-7002 user manual Print Troubleshooting

Page 57

Chapter 5 TroubleShooting

5 Print Troubleshooting

Problem

 

Cause and remedy

 

 

 

 

 

 

 

 

 

 

 

Printing doesn't

Power to the printer is not

→ Turn on the power switch.

 

 

start.

 

turned on.

 

If power is not provided, follow

 

 

 

 

the descriptions on Section 2:

 

 

 

 

Power Troubleshooting, Chapter 5.

 

Printer is not properly

Turn off the power switch and

 

 

connected to the

 

connect it properly. (See Chaper 1)

 

 

computer.

 

 

 

 

 

 

 

 

Printer configuration

Correct

the

printer configuration

 

 

setting is not proper.

 

setting. (See Chaper 2)

 

 

 

 

 

 

Missing lines.

Print head connector

→ If the print head connector is not

 

 

connection fails.

 

connected properly, insert it properly.

 

 

 

 

 

 

 

 

Dropouts.

Print head is dirty.

→ Check

that

the

area around

the

 

 

 

 

print head heating body is not

 

 

 

 

dirty. If dirty, clean it with the

 

 

 

 

cleaning pen or a soft cloth

 

 

 

 

soaked in ethyl alcohol etc.

 

 

 

 

 

(See Chaper 4)

 

 

 

 

Platen is dirty.

Remove label, ribbon or paper

 

 

 

 

residue, dust etc stuck to the

 

 

 

 

platen. (See Chaper 4)

 

 

 

 

Note: If those cannot be removed, contact our service personnel.

 

 

 

 

 

Print is too light or

Ink ribbon and paper are

→ Change to the recommended

 

dark.

 

not the recommended

 

type after checking the maker

 

 

 

type.

 

and model serial number of

 

 

 

 

 

the ink ribbon and paper.

 

 

 

Paper quality doesn't

→ Adjust the print head offset. See

 

 

match the print head

 

Section

 

1:

Head

Offset

 

 

offset.

 

Adjustments, Chapter 4.

 

 

 

Paper width doesn't

Adjust the print head pressure.

 

 

match the print head

 

See Section 2: Head Pressure

 

 

pressure.

 

Adjustments, Chapter 4.

 

 

 

• Printer setup mode is not

Check whether the printer setup

 

 

correct.

 

mode is for direct-thermal or

 

 

 

 

thermal-transfer printing, and

 

 

 

 

change it as necessary. (See

 

 

 

 

Chaper 2)

 

 

 

 

 

Printing energy setting

→ Check

the

set

value

of

the

 

 

level is not proper.

 

printing energy level, and adjust it

 

 

 

 

as necessary. (See the Command

 

 

 

 

Reference separately available)

Other printing

Check the error message on LCD screen and correct it according to

abnormalities

 

the descriptions on Section 1: Error Messages, Chapter 5.

 

 

 

 

 

 

 

 

 

 

 

 

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Contents Thermal Transfer Bar Code Printer USER’S ManualFCC Compliance Statement For American Users EMI Compliance Statement For Canadian Users Important Safety Instructions Page Safety Instructions Page General Precautions Precautions When Installing the Printer Contents Contents Main Features Model Description Chapter Confirmation of Carton Contents Front view Part Names and FunctionsPart Names and Functions Rear view Part Names and Functions Control panel Connection to Power Connection to a Computer Printer Operation Turning on the power Power On/OffTurning off the power Power On/OffStop key Stop Normal Operating ModeFeed key Feed Pause key PausePrinter Setup Mode Printer Setup Mode Self-Test Mode Self-Test Mode System Maintenance Mode System Maintenance Mode System Maintenance Mode Returning to Factory Setting PrinterOparetion Paper and Ribbon Kinds of Paper Specification of paper Media Handling When Using Front SensorsMedia Handling When Using Adjustable Sensor Paper Setting Paper Setting Kinds of Ribbon Ribbon Setting Ribbon Setting Printer Adjustments Using Paper Other Than the Recommended When using standard label, slick, craft or thermal paperWhen using thick paper tag or other paper Using Narrow Paper Head Pressure Adjustments Set values to each ribbon width Using Narrow Ribbon Ribbon Tension AdjustmentsOperating procedure Adjustable Sensor For CLP-7001/7401Cleaning Chapter Error descriptions and indications Error MessagesError Messages Error indications and corrective actionsIndication Description Corrective actions Error Messages − − Problem Cause and remedy Power TroubleshootingPaper Feed Troubleshooting Ribbon Feed Troubleshooting Print Troubleshooting Interface Troubleshooting TroubleShooting Appendixes Factory and dealer reseller options OptionsOptions User options InstallationMain Specifications Specifications· UPC-A · UPC-B SpecificationsCSA FCC Serial interface RS-232C Specifications InterfaceRS-232C loopback test RS-232C protocol Interface pin assignment Pin No Signal Input/Output DescriptionStrobe Specifications Example of Connection to a Computer Turning Tear ON/OFF Specifications Tear-Off FunctionTear-off when printing Tear-off when feeding Specifications Cut Position Adjustments