Minuteman UPS SNMP-32 Series user manual Troubleshooting, Problem

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10. Troubleshooting

Problem:

The NMS cannot ping the SNMP-32 card.

Solution:

Make sure the network connection to the SNMP-32 card is good.

Solution:

Make sure the cable is in good condition.

Solution:

Make sure to set the Community String. Name the community with any lowercase name. A UPS

 

monitors a designated community.

Solution:

Make sure to set the Manager Table.

Solution:

Make sure the Gateway is correct.

Solution:

Make sure to Save after the Setup Procedure.

Problem:

The internal SNMP-32 card will not communicate and the LEDs are not illuminated.

Solution:

Make sure the UPS is turned ON.

Solution:

Make sure this is not a scheduled shutdown.

Problem:

The external SNMP-32 card will not communicate and the LEDs are not illuminated.

Solution:

Make sure the UPS is turned ON.

Solution:

Make sure that the external power adaptor is plugged into the UPS.

Solution:

The power adaptor could be bad. Contact Tech Support.

Solution:

Make sure this is not a scheduled shutdown.

Problem:

The SNMP-32 card will not communicate and all of the LEDs are ON.

Solution:

There has been a collision of the packets. The SNMP-32 card needs to be reset. Press the reset button

 

on the SNMP-32 card for ten seconds and then release the reset button.

Problem:

The user cannot change from one Web Page to the next.

Solution:

There has been a collision of the packets. The SNMP-32 card needs to be reset. Press the reset button

 

on the SNMP-32 card for ten seconds and then release the reset button.

Problem:

I forgot my Supervisor’s name/password.

Solution:

The SNMP-32 card will need to be returned for repair. Contact Tech Support.

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Contents SNMP-32 Series Table of Contents Trademarks Conventions used in this guideFeatures IntroductionPackage Contents Applications External SNMP-32 card SNMP-32L Only Installation ProcedureInternal SNMP-32 card Setup-Procedure Snmp Utility GroupSnmp Utility Set IP address for SNMP-32 card Web Management Interface Main MenuConfiguration Network Information System StatusSecondary DNS Server IP Configuration SnmpAccess Control Ethernet Connection TypeTrap Notification Snmp ScreenRecipient’s Email Address for Event Log Configuration EmailEmail Setting Recipient’s Email Address for Daily ReportUser Account Configuration PPPConfiguration Web/Telnet Configuration System Time Log Information EventATS Event List ENV Event ListCPS Event List Log Information Data Data LogFirmware Upgrade Procedure Snmp Utility Download Firmware Telnet Configuration TelnetSave & Reboot Set Snmp Access ControlReset Configuration to Default Set Snmp MIB SystemConnected Device Uninterruptible Power Supply UPSBattery Information UPS InformationInput Status Battery StatusUPS Status Output StatusCancel Test Quick Battery TestDeep Battery Calibration Shutdown UPS Battery mode onlyGraphic View Graphic View ScreenUPS Recorded UPS SettingsUPS Properties Test UPSNew Schedule Event Screen RPM Action Remote Power Manager RPM Power Resume Delay RPM Setting Fig Select RPMPower off Delay Address ChangeRPM Schedule RPM Schedule ScreenThreshold Current Probe Sensor CPSCPS Status Fig Temp/Hum32-Probe ENV ENV Status FigInput Power Source B Automatic Transfer Switch ATSInput Power Source a ATS Status FigConfiguring the NMS General Network Management StationsGateways AppendixCommunities IP AddressesSubnet Mask Routing and Filtering Troubleshooting ProblemObtaining Technical Assistance Installation SiteWhat are the symptoms? If you are a consultantLimited Product Warranty Limited Product Warranty
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