Panasonic Comprehensive Guide for Troubleshooting Your DP-MB350 All-in-One Printer
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11. Help

 

 

 

 

11.3.6 Network

 

 

 

Problem

Cause & Solution

I cannot operate the following

L Confirm the LED via the LAN port of the main board. If the LED is glowing

functions.

or blinking, network access is working correctly.

–

PC printing

If the LED is not glowing or blinking, confirm the LAN cable (category 5

–

Scanning

straight cable) is connected to the LAN port of the main board correctly.

–

Remote Control

L If the LED is blinking and you cannot perform the desired operation, the IP

–

PC FAX

address of the unit may have changed.

–

Device Monitor

To detect the IP address, proceed as follows.

 

 

[Start] i[All Programs] or [Programs] i[Panasonic] ithe

 

 

unit’s name i[IP Address Checker]

 

 

L The IP address for the unit will be detected.

Note:

LIf the IP address cannot be detected, enter it manually (feature #501 on page 73). The IP address of the computer and the unit must be in the same local IP address class as shown below. Set the IP address in the range of the number specified in the class corresponding to your local network scale.

 

 

Class

 

Subnet mask

IP address

 

 

 

 

 

 

 

 

 

 

Class A

 

255.0.0.0

10.0.0.1 -

 

 

 

 

 

 

10.255.255.254

 

 

 

 

 

 

 

 

 

 

Class B

 

255.255.0.0

172.xx.0.1 -

 

 

 

 

 

 

172.xx.255.254*1

 

 

 

Class C

 

255.255.255.0

192.168.xx.1 -

 

 

 

 

 

 

192.168.xx.254*2

 

 

 

*1 “xx” should be the same value for the unit and for the computer, as

 

 

shown in the following example.

 

 

 

 

Example: 172.16.0.1 - 172.16.255.254

 

 

 

 

(The available range of “xx” is 16 - 31)

 

 

 

 

*2 “xx” should be the same value for the unit and for the computer, as

 

 

shown in the following example.

 

 

 

 

Example: 192.168.0.1 - 192.168.0.254

 

 

 

 

(The available range of “xx” is 0 - 255)

 

 

 

L Your firewall software is blocking the connection. Disable the firewall

 

software or change the firewall settings to make the Multi-Function Station

 

work properly.

 

 

 

 

L LAN features can be used when the unit and the computer are connected in

 

same network segment only. Make sure the network is configured correctly.

 

Consult your network administrator.

 

 

 

 

The unit does not appear in

L Your firewall software is blocking the connection and the setup program may

the [Select a Network Device]

not list any units. Consult your network administrator and temporarily

dialog box when installing

disable the firewall software.

 

 

 

Multi-Function Station.

L The unit is connected to another network segment and the setup program

 

may not list any units. Make sure the network is configured correctly.

 

Consult your network administrator.

 

 

For assistance, please contact an authorized Panasonic dealer.

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Contents Operating Instructions Copyright EnvironmentTrademarks Property of their respective ownersFor best performance For your safetyIt is unlawful to make copies of certain documents Moving the unitIllegal copies Routine careSingle telephone line Telephone line106 101102 103Quick reference guide Supplied accessoriesAccessory information Toner cartridge Drum cartridgeButton descriptions Display and buttons Display descriptionsRear view Power inletOverview Front viewSupplied toner cartridge is a starter toner cartridge Toner cartridge and drum cartridgeWhen to replace the toner cartridge and the drum cartridge Waste disposal method Toner save featureMoist paper Inkjet paper Recording paperIntroduction and Installation Approx .8 kg 10.6 lb Connections Using surge protectorsUsing network router/network hub We recommend using network routers/network hubsPress Menu to exit Turning the power switch onDialing mode Turn the power switch to the on positionEffective scanning area Selecting the operation mode Scan/Copy/FaxSetting the original Using the scanner glassMaximum document size Using the automatic document feederDocument weight Minimum document sizeDate and time Adjusting the volumeYour logo You can turn this feature OFF feature #226 onYour fax number Configuring the unit to access the LANSetting up automatically with a Dhcp server Setting up manuallySetting the computer for PC fax reception Installing Multi-Function StationRequired computer environment Installing Multi-Function Station on a computer Starting Multi-Function Station Appears, click Continue To change the settingsTo select the default Email software OCR Path To select the OCR softwareDuplex printing Printing from Windows applicationsTo print on labels Utilities iConfiguration Web Page i Network ConfigurationPrinting on special media To print on transparenciesPrinter Scan to Viewer Scanning from the unit Push ScanScan to email address LAN connection only Scan to save as a fileScan to Email Scan to OCRExample Lisa Using navigator keyUsing dial keypad Scanning 2-sided originals automatic document feeder onlyUtilities iViewer Multi-Function Viewer will appear Using Multi-Function scan applicationUsing Viewer Scanning from a computer Pull ScanFor WIA scanning Select From Scanner or Camera... from Using other applicationsFor Twain scanning Select Acquire Image... from the File menuMaking a copy Original document When using the scanner glass, the unit will onlyUsing the automatic document feeder Example 70 % reduced copy Using the scanner glassDuplex feature More copying featuresCollate copy For details When using the scanner glass StartQuick ID copy feature Easy repeat featureEasy repeat feature Start Poster feature Scanner glass only1 feature Quick ID copy feature StartCopy reservation Booklet featureStart to start copying To redial the last number Redial Reserving the fax transmission Dual AccessWhen using the automatic document feeder, press Start Sending a fax manuallyTo send 2-sided originals Sending from memory Quick scan featurePrinting a journal report Pre-dialing a fax numberErasing a stored item Storing items for the navigator directoryStoring navigator directory items Editing a stored itemAdding a new item into the broadcast memory Sending a fax using navigator directoryBroadcast transmission Programming items into the broadcast memoryTo add other items, repeat this step up to 20 items To send the same document using the scanner glassErasing a stored item from the broadcast memory Sending the same document to pre- programmed partiesSend Activating FAX only modeIf you have subscribed to a Distinctive Ring service Receiving a fax automatically Auto answer onViewing a fax document Activating TEL modeReceiving a fax manually Auto answer OFF Displaying a received fax documentSaving a fax document Printing a fax documentErasing a fax document Receiving a voice message and fax document in one call Using the unit with an answering machineSetting up the unit and an answering machine Connect the answering machineStoring undesired callers Activating the junk fax prohibitorWeb fax preview LAN connection only Activating the fax preview modeProgramming the web fax preview access code Receiving a fax on your computerWhat , means Symbols and operations for caller information Caller ID serviceHow Caller ID is displayed Menu Set Erasing caller informationErasing all caller information Erasing specific caller informationProgramming the ring pattern assigned for fax Distinctive Ring serviceUsing two or more phone numbers on a single telephone line Activating the Distinctive Ring featureProgramming Configuration WebSubmit 700ms default Basic featuresCounter view feature #484 on page 61 will not be reset No defaultActivating this feature To reset all featuresTo select #1+#2 Paper type setting feature #383 onSetting feature #383 on Setting the default operationProgrammable Features Calling charges may be higher than usual Fax featuresThis feature is not available for broadcast transmission Re-send the documentThen press Set #412 Desired time Off default To send a documentType setting feature #383 on To beep when the memory is nearly fullConnection, it will print the data Data after recognition of the computer connectionFeature/Code Selection Setting the information for Overrides this feature Copy featuresTo change the setting again Beforehand Paper. Change the setting to Plain Paper or Thin PaperDesired paper input tray Repeatedly, then press StartThat 80 characters in 10 cpi font may be printed on a line PC print featuresTo each font Feature/Code Selection Setting the font numberAddress destinations via an Scan featuresProgrammable Features LAN features Click Edit next to Approved Users Select the LAN Feature tabChange the mode and edit IP filtering information. iSubmit InterfaceEnter the Snmp community name. Consult your Network features LAN connection onlyFeature Tab Selection Setting the LAN LAN Feature Features Setting the communityEnter the desired email checking interval for the scan to Status of the unit Using Remote ControlTo select characters using V or Character entryUsing Device Monitor Canceling the operationsUsing the web browser LAN connection only Lower input tray optional For Number of Input Tray, 2 will be selected Setting the lower input trayClick Auto Configuration on the Device tab. iOK For Windows 98/Windows Me/Windows 2000/Windows XPReport messages Display messages Display Cause & SolutionCheck that the computer is turned on Settings104 Check the connection between the computer and the unitDocument into two or more sheets and try again Sided document / 360 mm 143/ of 2-sided document usingTransmission error occurred. Try again Document is jammed. Remove the jammed documentGeneral When a function does not workPrinting problems Scanner 11.3.5 Fax CopierAutomatically Problem Cause & Solution Cannot receive documentsConnecting, but faxes are Receiving modeDocuments by pressing Problem Cause & Solution When an extension telephoneReceiving mode does not Is connected, I cannot receiveNetwork If a power failure occurs Using an answering machineContinue Change settingsEasy installation Modify iNext Windows FirewallRecording paper jam When the recording paper has jammed inside of the unitDisplay will show the following Remove the jammed paper 5 carefully by pulling it upward Case When the recording paper has jammed near the rollersWhen the recording paper has jammed inside the fuser unit Remove the jammed paper 4 carefully by pulling it upwardWhen the recording paper has jammed over the fuser unit Remove the jammed paper n carefully by pulling it upward Push up the green levers m to the original positionPaper Jammed Open Tray #2 Left Cover Paper Jammed b Close the cover at the left side of the lower input tray When the recording paper is not fed into the unit properlyOpen the ADF cover 1 while holding the document cover When the document has jammed near the document entranceWhen the document has jammed near the document exit Document jams Automatic document feederCleaning the white plates and glass Clean the rollers when documents frequently misfeed Cleaning the document feeder rollersReference lists and reports SpecificationsRecording paper weight Printing resolutionITU-T No.1 Test Chart Recording paper specifications Plain paper/Thin paper sizeDrum life Approx ,600 pages can be printedInformation of copyrights and licenses 107 108 109 110 111 112 113 114 115 Index 117 118 119 PNQX2279ZA CM0709TM0 CD
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