Panasonic DP-MB350 Problem Cause & Solution When an extension telephone, Documents by pressing

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11. Help

Problem

Cause & Solution

When an extension telephone

L You must set remote fax activation to ON (feature #434 on page 64)

is connected, I cannot receive

beforehand.

documents by pressing

L Press {*}{#}{9} firmly.

{*}{#}{9}.

L You may have changed the remote fax activation code from {*}{#}{9}

 

(default setting). Verify the remote fax activation code (feature #434 on page

 

64).

 

 

I cannot hear a dial tone.

L The telephone line cord is connected to the [EXT] jack on the unit. Connect

 

to the [LINE] jack (page 17).

 

L If you use a splitter/coupler to connect the unit, remove the splitter/coupler

 

and connect the unit to the wall jack directly. If the unit operates properly,

 

check the splitter/coupler.

 

L Disconnect the unit from the telephone line and connect a known working

 

telephone. If the working telephone operates properly, contact our service

 

personnel to have the unit repaired. If the working telephone does not

 

operate properly, contact your telephone company.

 

L The power cord or telephone line cord is not connected. Check the

 

connections (page 17).

 

L If you connected the unit through a computer modem, connect the unit

 

directly to a telephone line jack.

 

 

I cannot make calls.

L The dialing mode setting may be wrong. Change the setting (feature #120

 

on page 18).

 

 

The unit does not ring.

L The ringer volume is turned OFF. Adjust it (page 21).

 

 

The other party complains

L FAX ONLY mode is set (page 47). Tell the other party the number is only

they only hear a fax tone and

used for faxes.

cannot talk.

L If you use a Distinctive Ring service, make sure you have set the same ring

 

pattern assigned by the telephone company (page 56).

 

 

The {Redial} or {Pause}

L If this button is pressed during dialing, a pause will be inserted. If pressed

button does not function

immediately after a dial tone is obtained, the last number dialed will be

properly.

redialed.

 

 

The receiving mode does not

L Distinctive Ring is set (feature #430 on page 56).

function properly.

 

 

 

Whenever I try to retrieve my

L You are probably entering {*} {#} {9}. This is the default setting for the fax

voice mail messages, I am

activation code. If you use a voice mail service, turn the fax activation

interrupted by the fax tone.

feature OFF or reprogram the activation code (feature #434 on page 64).

 

 

I cannot receive a fax

L Make sure the following features are set beforehand.

document on the computer.

– PC fax reception (feature #442 on page 65)

 

– Computer setting for the PC fax reception (feature #443 on page 24)

 

 

I cannot display a received

L Make sure the following features are set beforehand.

fax document.

– Fax preview mode (feature #448 on page 52)

 

– Web fax preview access code (feature #450 on page 52)

 

L You cannot display a received fax document during printing, copying or

 

scanning. Try again after printing, copying or scanning.

 

 

I cannot erase a received fax

L View, print or save a received fax document before erasing (page 48, 52).

document.

 

 

 

Received fax documents do

L Feature #448 is activated and the received fax documents are saved into

not print automatically.

the memory of the unit. View the received documents on the display (page

 

48).

 

 

90

For assistance, please contact an authorized Panasonic dealer.

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Contents Operating Instructions Property of their respective owners EnvironmentTrademarks CopyrightFor your safety For best performanceRoutine care Moving the unitIllegal copies It is unlawful to make copies of certain documentsTelephone line Single telephone line103 101102 106Toner cartridge Drum cartridge Supplied accessoriesAccessory information Quick reference guideButton descriptions Display descriptions Display and buttonsFront view Power inletOverview Rear viewToner cartridge and drum cartridge Supplied toner cartridge is a starter toner cartridgeWhen to replace the toner cartridge and the drum cartridge Toner save feature Waste disposal methodRecording paper Moist paper Inkjet paperIntroduction and Installation Approx .8 kg 10.6 lb We recommend using network routers/network hubs Using surge protectorsUsing network router/network hub ConnectionsTurn the power switch to the on position Turning the power switch onDialing mode Press Menu to exitUsing the scanner glass Selecting the operation mode Scan/Copy/FaxSetting the original Effective scanning areaMinimum document size Using the automatic document feederDocument weight Maximum document sizeAdjusting the volume Date and timeYou can turn this feature OFF feature #226 on Your logoSetting up manually Configuring the unit to access the LANSetting up automatically with a Dhcp server Your fax numberInstalling Multi-Function Station Setting the computer for PC fax receptionRequired computer environment Installing Multi-Function Station on a computer Starting Multi-Function Station OCR Path To select the OCR software To change the settingsTo select the default Email software Appears, click ContinuePrinting from Windows applications Duplex printingTo print on transparencies Utilities iConfiguration Web Page i Network ConfigurationPrinting on special media To print on labelsPrinter Scanning from the unit Push Scan Scan to ViewerScan to OCR Scan to save as a fileScan to Email Scan to email address LAN connection onlyScanning 2-sided originals automatic document feeder only Using navigator keyUsing dial keypad Example LisaScanning from a computer Pull Scan Using Multi-Function scan applicationUsing Viewer Utilities iViewer Multi-Function Viewer will appearSelect Acquire Image... from the File menu Using other applicationsFor Twain scanning For WIA scanning Select From Scanner or Camera... fromMaking a copy Example 70 % reduced copy Using the scanner glass When using the scanner glass, the unit will onlyUsing the automatic document feeder Original documentMore copying features Duplex featureCollate copy Easy repeat feature When using the scanner glass StartQuick ID copy feature For detailsQuick ID copy feature Start Poster feature Scanner glass only1 feature Easy repeat feature StartBooklet feature Copy reservationStart to start copying Sending a fax manually Reserving the fax transmission Dual AccessWhen using the automatic document feeder, press Start To redial the last number RedialPre-dialing a fax number Sending from memory Quick scan featurePrinting a journal report To send 2-sided originalsEditing a stored item Storing items for the navigator directoryStoring navigator directory items Erasing a stored itemProgramming items into the broadcast memory Sending a fax using navigator directoryBroadcast transmission Adding a new item into the broadcast memorySending the same document to pre- programmed parties To send the same document using the scanner glassErasing a stored item from the broadcast memory To add other items, repeat this step up to 20 itemsReceiving a fax automatically Auto answer on Activating FAX only modeIf you have subscribed to a Distinctive Ring service SendDisplaying a received fax document Activating TEL modeReceiving a fax manually Auto answer OFF Viewing a fax documentPrinting a fax document Saving a fax documentErasing a fax document Connect the answering machine Using the unit with an answering machineSetting up the unit and an answering machine Receiving a voice message and fax document in one callActivating the junk fax prohibitor Storing undesired callersReceiving a fax on your computer Activating the fax preview modeProgramming the web fax preview access code Web fax preview LAN connection onlyWhat , means Caller ID service Symbols and operations for caller informationHow Caller ID is displayed Erasing specific caller information Erasing caller informationErasing all caller information Menu SetActivating the Distinctive Ring feature Distinctive Ring serviceUsing two or more phone numbers on a single telephone line Programming the ring pattern assigned for faxConfiguration Web ProgrammingSubmit Basic features 700ms defaultTo reset all features No defaultActivating this feature Counter view feature #484 on page 61 will not be resetSetting the default operation Paper type setting feature #383 onSetting feature #383 on To select #1+#2Programmable Features Re-send the document Fax featuresThis feature is not available for broadcast transmission Calling charges may be higher than usual#412 Desired time Off default To send a document Then press SetTo beep when the memory is nearly full Type setting feature #383 onData after recognition of the computer connection Connection, it will print the dataFeature/Code Selection Setting the information for Copy features Overrides this featureTo change the setting again Repeatedly, then press Start Paper. Change the setting to Plain Paper or Thin PaperDesired paper input tray BeforehandPC print features That 80 characters in 10 cpi font may be printed on a lineFeature/Code Selection Setting the font number To each fontScan features Address destinations via anProgrammable Features LAN features Interface Select the LAN Feature tabChange the mode and edit IP filtering information. iSubmit Click Edit next to Approved UsersFeatures Setting the community Network features LAN connection onlyFeature Tab Selection Setting the LAN LAN Feature Enter the Snmp community name. Consult yourEnter the desired email checking interval for the scan to Character entry Using Remote ControlTo select characters using V or Status of the unitCanceling the operations Using Device MonitorUsing the web browser LAN connection only Lower input tray optional For Windows 98/Windows Me/Windows 2000/Windows XP Setting the lower input trayClick Auto Configuration on the Device tab. iOK For Number of Input Tray, 2 will be selectedReport messages Display Cause & Solution Display messagesCheck the connection between the computer and the unit Settings104 Check that the computer is turned onDocument is jammed. Remove the jammed document Sided document / 360 mm 143/ of 2-sided document usingTransmission error occurred. Try again Document into two or more sheets and try againWhen a function does not work GeneralPrinting problems Scanner Copier 11.3.5 FaxReceiving mode Problem Cause & Solution Cannot receive documentsConnecting, but faxes are AutomaticallyIs connected, I cannot receive Problem Cause & Solution When an extension telephoneReceiving mode does not Documents by pressingNetwork Using an answering machine If a power failure occursWindows Firewall Change settingsEasy installation Modify iNext ContinueWhen the recording paper has jammed inside of the unit Recording paper jamDisplay will show the following Remove the jammed paper 4 carefully by pulling it upward Case When the recording paper has jammed near the rollersWhen the recording paper has jammed inside the fuser unit Remove the jammed paper 5 carefully by pulling it upwardWhen the recording paper has jammed over the fuser unit Push up the green levers m to the original position Remove the jammed paper n carefully by pulling it upwardPaper Jammed Open Tray #2 Left Cover Paper Jammed b When the recording paper is not fed into the unit properly Close the cover at the left side of the lower input trayDocument jams Automatic document feeder When the document has jammed near the document entranceWhen the document has jammed near the document exit Open the ADF cover 1 while holding the document coverCleaning the white plates and glass Cleaning the document feeder rollers Clean the rollers when documents frequently misfeedSpecifications Reference lists and reportsRecording paper specifications Plain paper/Thin paper size Printing resolutionITU-T No.1 Test Chart Recording paper weightApprox ,600 pages can be printed Drum lifeInformation of copyrights and licenses 107 108 109 110 111 112 113 114 115 Index 117 118 119 PNQX2279ZA CM0709TM0 CD