Nortel Networks Cartridge manual How to get help

Page 10

10Preface

How to get help

Technical Support Contact Numbers

If you do not see an appropriate number in this list, go to www.nortel.com/cs

•USA and Canada Authorized Distributors Technical Support - GNTS/GNPS Telephone: 1-800-4NORTEL(1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website: www.nortel.com/cs

Presales Support (CSAN)

Telephone: 1-800-4NORTEL (1-800-466-7835)

Use Express Routing Code (ERC) 1063#.

•EMEA (Europe, Middle East, Africa) Technical Support - CTAS

Telephone: *European Free phone 00800 800 89009

European Alternative/

United Kingdom +44 (0)870-907-9009 Africa +27-11-808-4000

Israel 800-945-9779

*Note: Calls are not free from all countries in Europe, Middle East, or Africa.

Fax: 44-191-555-7980

email: emeahelp@nortelnetworks.com

•CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777

email: csrmgmt@nortelnetworks.com

•APAC (Asia Pacific) Technical Support - GNTS Telephone: +612 8870 8800 Fax: +612 8870 5569

email: asia_support@nortelnetworks.com

N0033985 1.0

Image 10

Contents NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Symbols used in this guide PrefaceText conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 New features Supported platformsKnown anomalies in NCM for BCM3.7 cartridge Call Detail Recording settingsPassword change wizard NCM3.6 CRs corrected on NCM for BCM3.7 cartridgeKnown anomalies in NCM3.6 Executing Trim Archive wizard on File Management folderChapter N0033985 Chapter Installing NCM for BCM3.7 Installing NCM for BCM3.7 in a Windows environmentInstalling NCM for BCM3.7 in a Solaris environment Uninstalling NCM for BCM3.7 in a Windows environmentUninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Introduction Executing NCM wizardsClient Install Installation notesInstall as a Service Policy Device WizardNCM Keycode not found issue Running NCM as a Windows serviceArchiving files larger than 32 MBytes in size Connectivity broken issue Inventory ReportingIPSec Remote User Account support IPSec Branch Office Tunnel supportPptp tunnel wizard support Intermittent call routing error messages NCM NetIQ IP address value Export when voicemail is not initializedNCM does not support SRG Extra holiday foldersNCM reports do not check user permissions Config archive file namingReboot after applying keycodes Exporting policy to BCM failsTimeout errors when importing device configurations Known problems in previous versions of NCMIncorrect Call Pilot version in IVR report NCM potentially unreachable with dual NIC IVR service startProgress bar Archive label not migrated from Oracle databaseNaming conventions do not match Unified Manager Wrong filename shown after using Browse functionDrop-down list not available Log rotators after migrationIncreasing the limit of concurrent user sessions Wrong filename shown in FTP SendStarting syslog with the web server Truncated menusAudit log inconsistencies Send to Tftp using a remote serverUsing the Netscape browser on Solaris Telnet session history listImport data Log rotatorsOperation progress bar Viewing syslog messagesGeneral issues and recommendations Operational notesN0033985