Nortel Networks Cartridge manual Contents

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Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Technical Support Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

New features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Supported platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Known anomalies in NCM for BCM3.7 cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Web Cache enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call Detail Recording settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 NCM3.6 CRs corrected on NCM for BCM3.7 cartridge . . . . . . . . . . . . . . . . . . . . . . . . 14 Password change wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Executing Trim Archive wizard on File Management folder . . . . . . . . . . . . . . . . . . 15 Known anomalies in NCM3.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2

Installing NCM for BCM3.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing NCM for BCM3.7 in a Windows environment . . . . . . . . . . . . . . . . . . . . . . . . 17 Uninstalling NCM for BCM3.7 in a Windows environment . . . . . . . . . . . . . . . . . . . 18 Installing NCM for BCM3.7 in a Solaris environment . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Uninstalling NCM for BCM3.7 in a Solaris environment . . . . . . . . . . . . . . . . . . . . 19

Appendix A

NCM3.6 Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Release Notes and Cartridge Installation Guide for BCM3.7

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Contents NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Preface Symbols used in this guideText conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 Supported platforms New featuresNCM3.6 CRs corrected on NCM for BCM3.7 cartridge Call Detail Recording settingsPassword change wizard Known anomalies in NCM for BCM3.7 cartridgeExecuting Trim Archive wizard on File Management folder Known anomalies in NCM3.6Chapter N0033985 Installing NCM for BCM3.7 in a Windows environment Chapter Installing NCM for BCM3.7Uninstalling NCM for BCM3.7 in a Windows environment Installing NCM for BCM3.7 in a Solaris environmentUninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Executing NCM wizards IntroductionPolicy Device Wizard Installation notesInstall as a Service Client InstallRunning NCM as a Windows service NCM Keycode not found issueArchiving files larger than 32 MBytes in size Inventory Reporting Connectivity broken issueIPSec Branch Office Tunnel support IPSec Remote User Account supportPptp tunnel wizard support Intermittent call routing error messages Extra holiday folders Export when voicemail is not initializedNCM does not support SRG NCM NetIQ IP address valueExporting policy to BCM fails Config archive file namingReboot after applying keycodes NCM reports do not check user permissionsKnown problems in previous versions of NCM Timeout errors when importing device configurationsIncorrect Call Pilot version in IVR report Archive label not migrated from Oracle database IVR service startProgress bar NCM potentially unreachable with dual NICLog rotators after migration Wrong filename shown after using Browse functionDrop-down list not available Naming conventions do not match Unified ManagerTruncated menus Wrong filename shown in FTP SendStarting syslog with the web server Increasing the limit of concurrent user sessionsTelnet session history list Send to Tftp using a remote serverUsing the Netscape browser on Solaris Audit log inconsistenciesViewing syslog messages Log rotatorsOperation progress bar Import dataOperational notes General issues and recommendationsN0033985