Nortel Networks Cartridge manual In-country toll-free numbers

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Preface 11

•In-country toll-free numbers:

Australia 1-800-NORTEL (1-800-667-835) China 010-6510-7770

India 011-5154-2210 Indonesia 0018-036-1004 Japan 0120-332-533 Malaysia 1800-805-380 New Zealand 0800-449-716 Philippines 1800-1611-0063 Singapore 800-616-2004 South Korea 0079-8611-2001 Taiwan 0800-810-500 Thailand 001-800-611-3007

Service Business Centre & Pre-Sales Help Desk +61-2-8870-5511

Release Notes and Cartridge Installation Guide for BCM3.7

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Contents NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Preface Symbols used in this guide Text conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 Supported platforms New featuresNCM3.6 CRs corrected on NCM for BCM3.7 cartridge Call Detail Recording settingsPassword change wizard Known anomalies in NCM for BCM3.7 cartridgeExecuting Trim Archive wizard on File Management folder Known anomalies in NCM3.6Chapter N0033985 Installing NCM for BCM3.7 in a Windows environment Chapter Installing NCM for BCM3.7Uninstalling NCM for BCM3.7 in a Windows environment Installing NCM for BCM3.7 in a Solaris environmentUninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Executing NCM wizards IntroductionPolicy Device Wizard Installation notesInstall as a Service Client InstallArchiving files larger than 32 MBytes in size Running NCM as a Windows serviceNCM Keycode not found issue Inventory Reporting Connectivity broken issuePptp tunnel wizard support IPSec Branch Office Tunnel supportIPSec Remote User Account support Intermittent call routing error messages Extra holiday folders Export when voicemail is not initializedNCM does not support SRG NCM NetIQ IP address valueExporting policy to BCM fails Config archive file namingReboot after applying keycodes NCM reports do not check user permissionsIncorrect Call Pilot version in IVR report Known problems in previous versions of NCMTimeout errors when importing device configurations Archive label not migrated from Oracle database IVR service startProgress bar NCM potentially unreachable with dual NICLog rotators after migration Wrong filename shown after using Browse functionDrop-down list not available Naming conventions do not match Unified ManagerTruncated menus Wrong filename shown in FTP SendStarting syslog with the web server Increasing the limit of concurrent user sessionsTelnet session history list Send to Tftp using a remote serverUsing the Netscape browser on Solaris Audit log inconsistenciesViewing syslog messages Log rotatorsOperation progress bar Import dataOperational notes General issues and recommendationsN0033985