Nortel Networks Cartridge manual Installing NCM for BCM3.7 in a Solaris environment

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18 Chapter 2 Installing NCM for BCM3.7

7Follow the instructions in the installer window. When installation is complete, click Finish.

8Start the NCM Server or Service.

9After installation is confirmed, you can delete the .exe file from your system.

Uninstalling NCM for BCM3.7 in a Windows environment

NCM for BCM3.7 can be removed only by uninstalling and reinstalling the NCM3.6 product.

Installing NCM for BCM3.7 in a Solaris environment

Use the following steps to install the NCM cartridge for BCM3.7:

1Connect to Unified Manager on your BCM3.7 from your NCM3.6 server. The BCM Unified Manager opens.

2Select Install Clients from the BCM Unified Manager. The Download Client Applications web page appears.

3Under Administrative Tools, select NCM update for BCM3.7. The NCM update for BCM3.7 web page appears.

4Click the Download NCM update for BCM3.7 - Solaris OS link to download the NCM update.

The NCM update for BCM3.7 executable, NCM_3_7.bin, is downloaded to your computer.

5Stop the NCM Server or Service, if it is running.

6Run the ./ncm_3_7.bin file to run the installer.

7Follow the instructions in the installer window. When installation is complete, click Finish.

8Start the NCM Server or Service.

9After installation is confirmed, you can delete the .bin file from your system.

N0033985 1.0

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Contents NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Symbols used in this guide PrefaceText conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 New features Supported platformsKnown anomalies in NCM for BCM3.7 cartridge Call Detail Recording settingsPassword change wizard NCM3.6 CRs corrected on NCM for BCM3.7 cartridge Known anomalies in NCM3.6 Executing Trim Archive wizard on File Management folderChapter N0033985 Chapter Installing NCM for BCM3.7 Installing NCM for BCM3.7 in a Windows environmentInstalling NCM for BCM3.7 in a Solaris environment Uninstalling NCM for BCM3.7 in a Windows environmentUninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Introduction Executing NCM wizardsClient Install Installation notesInstall as a Service Policy Device WizardRunning NCM as a Windows service NCM Keycode not found issueArchiving files larger than 32 MBytes in size Connectivity broken issue Inventory ReportingIPSec Branch Office Tunnel support IPSec Remote User Account supportPptp tunnel wizard support Intermittent call routing error messages NCM NetIQ IP address value Export when voicemail is not initializedNCM does not support SRG Extra holiday foldersNCM reports do not check user permissions Config archive file namingReboot after applying keycodes Exporting policy to BCM failsKnown problems in previous versions of NCM Timeout errors when importing device configurationsIncorrect Call Pilot version in IVR report NCM potentially unreachable with dual NIC IVR service startProgress bar Archive label not migrated from Oracle databaseNaming conventions do not match Unified Manager Wrong filename shown after using Browse functionDrop-down list not available Log rotators after migrationIncreasing the limit of concurrent user sessions Wrong filename shown in FTP SendStarting syslog with the web server Truncated menusAudit log inconsistencies Send to Tftp using a remote serverUsing the Netscape browser on Solaris Telnet session history listImport data Log rotatorsOperation progress bar Viewing syslog messagesGeneral issues and recommendations Operational notesN0033985