Nortel Networks Cartridge manual Chapter Installing NCM for BCM3.7

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Chapter 2

Installing NCM for BCM3.7

This chapter includes installation procedures for both Windows and Solaris environments. The following two points must be implemented, regardless of the operating system, in order for the installation of NCM for BCM3.7 cartridge to be successful.

•NCM3.6 must be installed before attempting to install the NCM for BCM3.7 cartridge.

•The NCM for BCM3.7 must be installed in the same directory as NCM3.6 installation directory.

Installing NCM for BCM3.7 in a Windows environment

Use the following steps to install the NCM cartridge for BCM3.7:

1Connect to Unified Manager on your BCM3.7 from your NCM3.6 server. The BCM Unified Manager opens.

2Select Install Clients from the BCM Unified Manager. The Download Client Applications web page appears.

3Under Administrative Tools, select NCM update for BCM3.7. The NCM update for BCM3.7 web page appears.

4Click the Download NCM update for BCM3.7 - Windows OS link to download the NCM update.

The NCM update for BCM3.7 executable, NCM_3.7.exe, is downloaded to your computer.

5Stop the NCM Server or Service, if it is running.

6Double-click the downloaded NCM_3.7.exe file to run the install.

Release Notes and Cartridge Installation Guide for BCM3.7

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Contents NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Preface Symbols used in this guideText conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 Supported platforms New featuresPassword change wizard Call Detail Recording settingsKnown anomalies in NCM for BCM3.7 cartridge NCM3.6 CRs corrected on NCM for BCM3.7 cartridgeExecuting Trim Archive wizard on File Management folder Known anomalies in NCM3.6Chapter N0033985 Installing NCM for BCM3.7 in a Windows environment Chapter Installing NCM for BCM3.7Uninstalling NCM for BCM3.7 in a Windows environment Installing NCM for BCM3.7 in a Solaris environmentUninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Executing NCM wizards IntroductionInstall as a Service Installation notesClient Install Policy Device WizardArchiving files larger than 32 MBytes in size Running NCM as a Windows serviceNCM Keycode not found issue Inventory Reporting Connectivity broken issuePptp tunnel wizard support IPSec Branch Office Tunnel supportIPSec Remote User Account support Intermittent call routing error messages NCM does not support SRG Export when voicemail is not initializedNCM NetIQ IP address value Extra holiday foldersReboot after applying keycodes Config archive file namingNCM reports do not check user permissions Exporting policy to BCM failsIncorrect Call Pilot version in IVR report Known problems in previous versions of NCMTimeout errors when importing device configurations Progress bar IVR service startNCM potentially unreachable with dual NIC Archive label not migrated from Oracle databaseDrop-down list not available Wrong filename shown after using Browse functionNaming conventions do not match Unified Manager Log rotators after migrationStarting syslog with the web server Wrong filename shown in FTP SendIncreasing the limit of concurrent user sessions Truncated menusUsing the Netscape browser on Solaris Send to Tftp using a remote serverAudit log inconsistencies Telnet session history listOperation progress bar Log rotatorsImport data Viewing syslog messagesOperational notes General issues and recommendationsN0033985