Nortel Networks Cartridge manual Intermittent call routing error messages

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PPTP tunnels must be created using Unified Manager on the BCM.

NCM can import existing PPTP tunnels, and are used to modify and export PPTP tunnels previously imported from a BCM. (CR Q00998234)

Intermittent call routing error messages

The Call Routing Wizard displays the error message, This node is no longer valid, after call routing configuration has completed, if the BCM core telephony feature is busy at the same time as the configuration change is attempted. You must re-apply the export at a later time. (CR Q00999256)

Keep-Alive-enabled field not present for IPSec Branch Office Account and Remote User Account

NCM does not support the Keep-Alive Enabled field for the IPSec Branch Office Account and the Remote User Account. This option must be configured through the Unified Manager on the BCM.

Executing Trim Archive wizard on File Management folder

The Trim Archive wizard, available under the File Management folder, trims the number of archived folders for each device on which it is run. The Trim Archive wizard runs correctly when used on only one device. However, if used on multiple devices, as when a folder is selected, the wizard incorrectly deletes archives from the devices contained in the folder, and you lose more archived data than originally specified.

To ensure that data is not lost, only run the Trim Archive wizard on one device at a time.

The NCM 3.6.0.1 patch corrects this issue and allows for the Trim Archive wizard to be run on multiple devices at one time.

N0033985 1.0

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Contents NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Symbols used in this guide PrefaceText conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 New features Supported platformsKnown anomalies in NCM for BCM3.7 cartridge Call Detail Recording settingsPassword change wizard NCM3.6 CRs corrected on NCM for BCM3.7 cartridgeKnown anomalies in NCM3.6 Executing Trim Archive wizard on File Management folderChapter N0033985 Chapter Installing NCM for BCM3.7 Installing NCM for BCM3.7 in a Windows environmentInstalling NCM for BCM3.7 in a Solaris environment Uninstalling NCM for BCM3.7 in a Windows environmentUninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Introduction Executing NCM wizardsClient Install Installation notesInstall as a Service Policy Device Wizard Archiving files larger than 32 MBytes in size Running NCM as a Windows service NCM Keycode not found issue Connectivity broken issue Inventory ReportingPptp tunnel wizard support IPSec Branch Office Tunnel supportIPSec Remote User Account support Intermittent call routing error messages NCM NetIQ IP address value Export when voicemail is not initializedNCM does not support SRG Extra holiday foldersNCM reports do not check user permissions Config archive file namingReboot after applying keycodes Exporting policy to BCM failsIncorrect Call Pilot version in IVR report Known problems in previous versions of NCMTimeout errors when importing device configurations NCM potentially unreachable with dual NIC IVR service startProgress bar Archive label not migrated from Oracle databaseNaming conventions do not match Unified Manager Wrong filename shown after using Browse functionDrop-down list not available Log rotators after migrationIncreasing the limit of concurrent user sessions Wrong filename shown in FTP SendStarting syslog with the web server Truncated menusAudit log inconsistencies Send to Tftp using a remote serverUsing the Netscape browser on Solaris Telnet session history listImport data Log rotatorsOperation progress bar Viewing syslog messagesGeneral issues and recommendations Operational notesN0033985