Nortel Networks Cartridge manual Known problems in previous versions of NCM

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Also, the IP Mapping tab does not display the Local IP and Remote IP Address fields. These fields must be displayed under the IP Mapping tab. Due to the absence of these field values, you will receive an export error after changing DLCI to IP Mapping entries, and attempting to export them to the BCM device. (CR Q00868006 and Q00868013)

Incorrect Call Pilot version in IVR report

When you run the Report Generator Wizard in NCM, and select “Voicemail” IVR, the report window displays an incorrect version of the Call Pilot Manager BCM Voicemail. Instead of displaying the current version, the report window displays Call Pilot Manager BCM Voicemail version 1.0. (CR Q00841461)

Known problems in previous versions of NCM

Timeout errors when importing device configurations

When you import a BCM configuration for the first time, increase the timeout to at least 600 (the default is 60) in the Import from Network dialog box. Increasing the timeout prevents the driver from timing out when the inventory process takes longer than the original timeout value.

When you import and export configurations to and from devices on the network, NCM waits for a response from the device. If the timeout period, which is device-dependent, expires, and NCM has not received a response from the device, NCM displays a timeout error message.

To increase or decrease the timeout period for a device, open its Properties dialog box, and click the Import or Export tab. Change the timeout period, and click OK.

In some situations (for example, over a busy WAN connection), the default timeout period is not long enough to receive a response from a device. In these situations, you can increase the timeout variable. You can set the timeout variable for devices on the Import tab and the Export tab for each device.

Release Notes and Cartridge Installation Guide for BCM3.7

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Contents NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Preface Symbols used in this guideText conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 Supported platforms New featuresPassword change wizard Call Detail Recording settingsKnown anomalies in NCM for BCM3.7 cartridge NCM3.6 CRs corrected on NCM for BCM3.7 cartridgeExecuting Trim Archive wizard on File Management folder Known anomalies in NCM3.6Chapter N0033985 Installing NCM for BCM3.7 in a Windows environment Chapter Installing NCM for BCM3.7Uninstalling NCM for BCM3.7 in a Windows environment Installing NCM for BCM3.7 in a Solaris environmentUninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Executing NCM wizards IntroductionInstall as a Service Installation notesClient Install Policy Device WizardArchiving files larger than 32 MBytes in size Running NCM as a Windows serviceNCM Keycode not found issue Inventory Reporting Connectivity broken issuePptp tunnel wizard support IPSec Branch Office Tunnel supportIPSec Remote User Account support Intermittent call routing error messages NCM does not support SRG Export when voicemail is not initializedNCM NetIQ IP address value Extra holiday foldersReboot after applying keycodes Config archive file namingNCM reports do not check user permissions Exporting policy to BCM failsIncorrect Call Pilot version in IVR report Known problems in previous versions of NCMTimeout errors when importing device configurations Progress bar IVR service startNCM potentially unreachable with dual NIC Archive label not migrated from Oracle databaseDrop-down list not available Wrong filename shown after using Browse functionNaming conventions do not match Unified Manager Log rotators after migrationStarting syslog with the web server Wrong filename shown in FTP SendIncreasing the limit of concurrent user sessions Truncated menusUsing the Netscape browser on Solaris Send to Tftp using a remote serverAudit log inconsistencies Telnet session history listOperation progress bar Log rotatorsImport data Viewing syslog messagesOperational notes General issues and recommendationsN0033985