Canon MP730 Cannot use the software after upgrading to Windows XP, Computer will not start, 10-2

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Cannot use the software after upgrading to Windows XP.

If the software was installed in Windows 98/Me/2000 and you upgraded to Windows XP without removing the software, the machine may not be able to be recognized. Remove the software and then reinstall it ( Software Guide).

In [Device Manager], green mark “?” is displayed (Windows Me).

Under [Device Manager], green mark “?” is displayed on [USB Composite Device] in [USB (Universal Serial Bus) Controller] in Windows Me. However, this is not a problem so continue to use it as is.

Problems turning on the computer

See below if you cannot start your computer.

Computer will not start.

Did you turn on your computer with a memory card inserted in the machine?

If a memory card is inserted in the machine and the machine is connected to the computer, your computer may not start depending on its settings.

In the computer’s BIOS settings, if you set up the order so that the hard disk that starts Windows starts before the USB device, your computer will start even with a memory card inserted in the machine. For details on BIOS settings, refer to your computer’s documentation.

Problems printing from your computer

See below if you have tried unsuccessfully to print from your computer, or if you cannot print images scanned to your computer.

The P mark indicates problems that also occur when printing copies or receiving faxes on your machine.

Cannot print at all.

P1. Is there anything displayed in the LCD? If nothing is displayed, see p. 10-14.

P2. Is the Alarm light blinking? If it is blinking, see p. 10-18.

3. Is the background of the BJ Status Monitor picture yellow or red?

Follow the instructions in the BJ Status Monitor ( Software Guide).

If <Service error 5100> appears.

Remove the paper jam or whatever is preventing the printhead holder from moving ( p. 10-15).

If the message remains, press [ON/OFF (1 sec.)] to turn the machine off, then press again to turn it on.

P4. Are the ink tanks installed correctly?

Press [Open] and lift up the scanning unit (printer cover). Press “PUSH” on the ink tanks and check that they are securely inserted. Also, check that the ink tanks are inserted in the correct slots ( p. 9-2).

P 5. Print the nozzle check pattern ( Maintaining the printhead, p. 9-3).

6.Are you trying to print in DOS?

You can only print in Windows and not in DOS.

10-2

Troubleshooting

Chapter 10

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Contents Quick Reference Guide Preface Trademarks CopyrightQuick Reference Guide This guide How to use the documentation providedReading the documentation Installing the Utility SoftwareViewing the documentation on the CD-ROM To not copy the documentation to your computer To copy the documentation to your computerMachine safely, always pay attention to these warnings Type conventionsMachine Contents Machine settings TroubleshootingAppendixSpecifications Location Safety informationPower Supply Handling Maintenance Location Pre-installation requirements for Canon facsimile equipmentPower requirements Users in the U.S.AFCC Notice Connection of the equipmentCase of equipment malfunction Rights of the telephone companyUsers in Canada XVI Quick Reference Guide IntroductionUnpacking your machine Multi-purpose traySystem requirements Main components of the machine Operation panel of the machine @2Fax Model Redial/Pause key 4Scan key5Photo Print key 6Numeric keysIntroduction Documents Documents Print mediaDocument requirements Lift the document cover Place your document face down on Using the platen glassFax Model Using the ADF Loading documentsLoading requirements Print mediaSetting the print media size and type Setting the paper thickness leverUse 2 or 3 to select the print media type Loading print mediaUse 2 or 3 to select the print media size Press SetDocuments and print media Load paper in the printer Printing from yourComputer Printing documentsSetting the paper type and print quality/Main tab Print Advisor More informationGrayscale Printing Preview before printingPrinting from your computer -Basic operation Memory card Photo printing from aBefore printing from a memory card Insert a memory card into the appropriate slot Inserting/removing a memory cardInserting a memory card Make sure the machine is onRemoving a memory card Select a printing method Printing methodsLoad the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Press Start Printing all framesUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Enabling/disabling overwriting memory card data Reading data from or writing data to a memory cardMore information Photo printing from a memory card -Basic operation Making copies Setting color or black & white copyingCopying Before copyingPress Exposure Use 2 or 3 to select the exposure Press Set Adjusting the image quality resolutionAdjusting the exposure density Press Image Quality Use 2 or 3 to select the image qualitySending a fax PC FaxingCharacter/symbol Explanation Characters and symbols for fax numbersClick Send Now Before sending faxes Sending faxes from your machineLetters Number Press Set twiceMemory sending Sending methodsUse 2 or 3 to select a one-touch speed dialing key 01 to Use 2 or 3 to select the resolutionSpeed dialing Registering one-touch speed dialingUse 2 or 3 to select Coded Speed Dial Press Set Registering coded speed dialingTo change or delete an entry Refer to the User’s Guide Press Menu Use 2 or 3 to select User Data Press Set twiceOne-touch speed dialing Using speed dialingCoded speed dialing Before receiving faxes to your machine Receiving faxes to your machineReceiving faxes manually Canceling receivingScanning Using the Scan key on the operation panelScanning methods Scanning -Basic operation Guidelines MaintenanceWhen to replace an ink tank Replacing ink tanksReplacing an ink tank If there is no improvement Flowchart of printhead maintenanceMaintaining the printhead Out correctlyPrinting the nozzle check pattern Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Use 2 or 3 to select the cleaning setting you wantUse 2 or 3 to select Align Print Head Press Set Aligning the printheadPress T Press Set Repeat steps 12 and 13 for column M Removal of the software was completed, but Canon remains TroubleshootingMP Drivers/MP Toolbox Cannot install the software 10-1Cannot print at all Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Computer will not startPaper does not feed properly 10-3Cannot print to a shared printer Printing stops in the middlePrintout is rubbed or stained Meaningless characters and symbols are printingPaper curls White streaks appear on the printoutPrint the nozzle check pattern Maintaining the printhead, p 10-5Paper comes out but there is nothing copied on it Is the document loaded correctly?Cannot scan a document Copy quality is poor or documents are printed with streaks10-6 Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again Cannot scan correctly with multi-scan See below if you are having problems receiving faxesWhite margins appear around the scanned image White lines appear on the left side of the imageCannot receive a fax, cannot print a fax 10-9Cannot receive faxes automatically Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax 10-10TroubleshootingCannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Memory card is not recognized Repeated errors occur when you send a faxCannot dial Telephone disconnects during a callUnplug/Eject icon does not appear Windows Removable disk does not appear in Windows Explorer10-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows Removing jams from the machine’s interior If the power disconnects unexpectedlyRemoving jammed paper Removing jams in the paper output trayIf there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting LCD messages If you cannot solve the problemIf the nozzle check pattern does not print properly Interpreting the messages11-1 Machine settingsPrinting a list to check the current settings Accessing the machine settings11-2 SettingsName Description Setting Details Function key CopyMM/DD/YYYY 11-333600bps 11-415 SEC 11-5 SwitchFunction key Fax Fax Model Menu Memory Reference Function key Fax11-6 11-7 Menu Photo Print Mode Function key Photo Print11-8 General specifications SpecificationsPaper printable areas Printable areasEnvelope printable areas Banner paper printable areas System requirements Ink specificationsScanned area Photo print specifications Print specificationsCopy specifications Fax Model Fax specifications Telephone specifications Scan specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only Carry-In/ Mail-In InstantExchange†Index Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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