Canon MP730, MP700 manual InstantExchange†, Carry-In/ Mail-In

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You may obtain technical support* for your product as follows:

•For e-mail technical support, the latest driver downloads and answers to frequently asked questions

(www.usa.canon.com/consumer)

•24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products

(1-800-423-2366)

•24-hour, Fax-On-Demand System for product specifications and technical information

(1-800-526-4345)

•Free technical support Monday–Saturday (excluding holidays) for products still under warranty

(1-757-413-2848)

•Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per incident

(1-757-413-2848)

If the problem can’t be corrected by using one of the above technical support options, you will be asked to follow the applicable procedures for warranty service. Note that a dated proof of purchase (bill of sale) is required to verify eligibility at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale. You will also need to supply the product serial number.

InstantExchange†

InstantExchange is a warranty program that expedites, usually by the next business day, †† the exchange of a defective product with a refurbished product. The refurbished product you receive will be covered by the balance of the period remaining on your original limited warranty. Note that by using this service you will keep the replacement product that is sent to you, and

your originally purchased product shall become the property of Canon.

InstantExchange warranty program service is available only during the express limited-warranty period for your product and only in the continental United States, Alaska and Hawaii during such period.

If the Canon Customer Care Center representative cannot correct the problem with your product over the telephone, and you elect InstantExchange warranty program service, the representative will issue you a reference number upon verification of warranty eligibility. You will be asked for information pertaining to your defective product and for a ship-to location for the replacement product (street address only). You must also provide a major credit card number that will be pre-authorized by Canon in an amount up to the cost of a new product at the time you elect InstantExchange warranty program service. Your credit card number will be charged in an amount up to the cost of a new product (i) if you do not return your defective product to a Canon repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or has not been sufficiently established by your supplying the appropriate documentation.

The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon.

After receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions to ship the defective product to a Canon repair facility. You must return the defective product in the shipping carton in which the replacement product was packed (be sure to retain your ink cartridges and tanks), and you must include the reference number, a copy of your dated proof of purchase (bill of sale) and a complete explanation of the problem. Do not include any other items in the return

shipping container.

Carry-In/ Mail-In

Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and telephone number of the ASF(s) nearest to your location may be obtained from our Web site at www.usa.canon.com, or by calling the Canon Customer Care Center at 1-800-423-2366. If shipping is involved, it is your responsibility to properly package and send your defective product, together with your dated proof of purchase, a complete explanation of the problem and a return address, to the ASF at your expense. Do not include any other items with your product. The repair(s) covered by this limited warranty will be made and the product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty will be charged to you at such costs as each ASF may generally establish from time to time.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

* Support program specifics are subject to change without notice.

†InstantExchange warranty program service is subject to availability of refurbished replacement units.

††9 a.m.–5 p.m.(local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent information by 3 p.m. (E.S.T.) to ensure next-business-day InstantExchange warranty program service (two-business-day InstantExchange warranty service for Alaska and Hawaii). Canon does not guarantee next-business-day service in the event of factors beyond Canon’s reasonable control.

MultiPASS MP730/MP700

©2003 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc.

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Contents Quick Reference Guide Preface Trademarks CopyrightQuick Reference Guide This guide How to use the documentation providedReading the documentation Installing the Utility SoftwareViewing the documentation on the CD-ROM To not copy the documentation to your computer To copy the documentation to your computerMachine safely, always pay attention to these warnings Type conventionsMachine Contents Machine settings TroubleshootingAppendixSpecifications Location Safety informationPower Supply Handling Maintenance Location Pre-installation requirements for Canon facsimile equipmentPower requirements Users in the U.S.AFCC Notice Connection of the equipmentCase of equipment malfunction Rights of the telephone companyUsers in Canada XVI Quick Reference Guide IntroductionUnpacking your machine Multi-purpose traySystem requirements Main components of the machine Operation panel of the machine @2Fax Model Redial/Pause key 4Scan key5Photo Print key 6Numeric keysIntroduction Documents Documents Print mediaDocument requirements Lift the document cover Place your document face down on Using the platen glassFax Model Using the ADF Loading documentsLoading requirements Print mediaSetting the print media size and type Setting the paper thickness leverUse 2 or 3 to select the print media type Loading print mediaUse 2 or 3 to select the print media size Press SetDocuments and print media Load paper in the printer Printing from yourComputer Printing documentsSetting the paper type and print quality/Main tab Print Advisor More informationGrayscale Printing Preview before printingPrinting from your computer -Basic operation Memory card Photo printing from aBefore printing from a memory card Insert a memory card into the appropriate slot Inserting/removing a memory cardInserting a memory card Make sure the machine is onRemoving a memory card Select a printing method Printing methodsLoad the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Press Start Printing all framesUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Enabling/disabling overwriting memory card data Reading data from or writing data to a memory cardMore information Photo printing from a memory card -Basic operation Making copies Setting color or black & white copyingCopying Before copyingPress Exposure Use 2 or 3 to select the exposure Press Set Adjusting the image quality resolutionAdjusting the exposure density Press Image Quality Use 2 or 3 to select the image qualitySending a fax PC FaxingCharacter/symbol Explanation Characters and symbols for fax numbersClick Send Now Before sending faxes Sending faxes from your machineLetters Number Press Set twiceMemory sending Sending methodsUse 2 or 3 to select a one-touch speed dialing key 01 to Use 2 or 3 to select the resolutionSpeed dialing Registering one-touch speed dialingUse 2 or 3 to select Coded Speed Dial Press Set Registering coded speed dialingTo change or delete an entry Refer to the User’s Guide Press Menu Use 2 or 3 to select User Data Press Set twiceOne-touch speed dialing Using speed dialingCoded speed dialing Before receiving faxes to your machine Receiving faxes to your machineReceiving faxes manually Canceling receivingScanning Using the Scan key on the operation panelScanning methods Scanning -Basic operation Guidelines MaintenanceWhen to replace an ink tank Replacing ink tanksReplacing an ink tank If there is no improvement Flowchart of printhead maintenanceMaintaining the printhead Out correctlyPrinting the nozzle check pattern Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Use 2 or 3 to select the cleaning setting you wantUse 2 or 3 to select Align Print Head Press Set Aligning the printheadPress T Press Set Repeat steps 12 and 13 for column M Removal of the software was completed, but Canon remains TroubleshootingMP Drivers/MP Toolbox Cannot install the software 10-1Cannot print at all Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Computer will not startPaper does not feed properly 10-3Cannot print to a shared printer Printing stops in the middlePrintout is rubbed or stained Meaningless characters and symbols are printingPaper curls White streaks appear on the printoutPrint the nozzle check pattern Maintaining the printhead, p 10-5Paper comes out but there is nothing copied on it Is the document loaded correctly?Cannot scan a document Copy quality is poor or documents are printed with streaks10-6 Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again Cannot scan correctly with multi-scan See below if you are having problems receiving faxesWhite margins appear around the scanned image White lines appear on the left side of the imageCannot receive a fax, cannot print a fax 10-9Cannot receive faxes automatically Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax 10-10TroubleshootingCannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Memory card is not recognized Repeated errors occur when you send a faxCannot dial Telephone disconnects during a callUnplug/Eject icon does not appear Windows Removable disk does not appear in Windows Explorer10-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows Removing jams from the machine’s interior If the power disconnects unexpectedlyRemoving jammed paper Removing jams in the paper output trayIf there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting LCD messages If you cannot solve the problemIf the nozzle check pattern does not print properly Interpreting the messages11-1 Machine settingsPrinting a list to check the current settings Accessing the machine settings11-2 SettingsName Description Setting Details Function key CopyMM/DD/YYYY 11-333600bps 11-415 SEC 11-5 SwitchFunction key Fax Fax Model Menu Memory Reference Function key Fax11-6 11-7 Menu Photo Print Mode Function key Photo Print11-8 General specifications SpecificationsPaper printable areas Printable areasEnvelope printable areas Banner paper printable areas System requirements Ink specificationsScanned area Photo print specifications Print specificationsCopy specifications Fax Model Fax specifications Telephone specifications Scan specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only Carry-In/ Mail-In InstantExchange†Index Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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