Canon MP730 White margins appear around the scanned image, Cannot scan correctly with multi-scan

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The image you have scanned looks dirty (or documents are printed with streaks).

1. If the image looks grainy, increase the scan resolution ( Software Guide).

2.Display the image at 100%.

Some applications do not display an image well at small sizes. Try displaying the image at 100% magnification.

3.There is moire when you scan printed material.

In ScanGear MP, click [Descreen] ( Software Guide).

4.Set the monitor display colors to 16-bit or higher.

In [Display Properties], set the display colors to 16-bit color, 24-bit color or higher.

5. Clean the platen glass and document cover ( User’s Guide).

White margins appear around the scanned image.

Specify the scan area.

In ScanGear MP, click [Multi-Scan] to automatically specify the scan area.

If there are white margins around documents such as photographs, or if you want to trim a document (i.e. you want to scan only one part of a document), specify the area of the scan manually ( Software Guide). To display ScanGear MP when scanning, click a button on the MP Toolbox and select [Use the scanner driver to make advanced settings]. Clear this setting if you do not want ScanGear MP to display

( Software Guide).

White lines appear on the left side of the image.

Place the document approximately !/8 inch (3 mm) from the edge of the platen glass.

Cannot scan correctly with multi-scan.

1.Does the position of the photographs and the way they are positioned fulfill the following requirements?

•There should be a gap of at least #/8 inch (1 cm) between the edge of the platen glass and photographs.

•There should be a gap of at least #/8 inch (1 cm) between the edges of the photographs.

•There should be no more than ten photographs.

•The photographs should be straight (any tilting should be kept within 10 degrees).

2.Some applications do not accept multiple scans of more than two images. Check the application’s documentation or contact the application’s manufacturer.

3. Clean the platen glass and document cover ( User’s Guide).

4.When scanning from the platen glass, thick or curled photographs may not be scanned properly. Press lightly on the document cover when scanning.

5.Is the document smaller than (/64 inch2 (1 cm2)?

You cannot use multi-scan for documents smaller than #/8 inch ⋅ #/8 inch (1 cm ⋅ 1 cm). Scan each document separately.

6.Is the ratio of the long and short sides of the document greater than 1:4?

You cannot use multi-scan if the long side of the document is 4 or more times longer than the short side. Scan each document separately.

Scanned image is displayed at a large (small) size on the computer screen.

1.Enlarge or reduce the image display in the application.

However, if you open the image in Paint or Imaging, it may display at a large size and you will not be able to reduce it.

2.Change the resolution and scan again.

The image will be large if resolution is high. It will be small if resolution is low ( Software Guide).

Problems receiving faxes

See below if you are having problems receiving faxes.

10-8

Troubleshooting

Chapter 10

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Contents Quick Reference Guide Preface Trademarks CopyrightQuick Reference Guide This guide How to use the documentation providedReading the documentation Installing the Utility SoftwareViewing the documentation on the CD-ROM To not copy the documentation to your computer To copy the documentation to your computerMachine safely, always pay attention to these warnings Type conventionsMachine Contents Machine settings TroubleshootingAppendixSpecifications Location Safety informationPower Supply Handling Maintenance Power requirements Pre-installation requirements for Canon facsimile equipmentUsers in the U.S.A LocationCase of equipment malfunction Connection of the equipmentRights of the telephone company FCC NoticeUsers in Canada XVI Unpacking your machine IntroductionMulti-purpose tray Quick Reference GuideSystem requirements Main components of the machine Operation panel of the machine 5Photo Print key 4Scan key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Documents Documents Print mediaDocument requirements Fax Model Using the ADF Using the platen glassLoading documents Lift the document cover Place your document face down onLoading requirements Print mediaSetting the print media size and type Setting the paper thickness leverUse 2 or 3 to select the print media size Loading print mediaPress Set Use 2 or 3 to select the print media typeDocuments and print media Computer Printing from yourPrinting documents Load paper in the printerSetting the paper type and print quality/Main tab Grayscale Printing More informationPreview before printing Print AdvisorPrinting from your computer -Basic operation Memory card Photo printing from aBefore printing from a memory card Inserting a memory card Inserting/removing a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Select a printing method Printing methodsLoad the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Press Start Printing all framesUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Enabling/disabling overwriting memory card data Reading data from or writing data to a memory cardMore information Photo printing from a memory card -Basic operation Copying Setting color or black & white copyingBefore copying Making copiesAdjusting the exposure density Adjusting the image quality resolutionPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetSending a fax PC FaxingCharacter/symbol Explanation Characters and symbols for fax numbersClick Send Now Before sending faxes Sending faxes from your machineLetters Number Press Set twiceMemory sending Sending methodsSpeed dialing Use 2 or 3 to select the resolutionRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toTo change or delete an entry Refer to the User’s Guide Registering coded speed dialingPress Menu Use 2 or 3 to select User Data Press Set twice Use 2 or 3 to select Coded Speed Dial Press SetOne-touch speed dialing Using speed dialingCoded speed dialing Before receiving faxes to your machine Receiving faxes to your machineReceiving faxes manually Canceling receivingScanning Using the Scan key on the operation panelScanning methods Scanning -Basic operation When to replace an ink tank MaintenanceReplacing ink tanks GuidelinesReplacing an ink tank Maintaining the printhead Flowchart of printhead maintenanceOut correctly If there is no improvementPress Menu Use 2 or 3 to select Maintenance Press Set Cleaning the printheadUse 2 or 3 to select the cleaning setting you want Printing the nozzle check patternUse 2 or 3 to select Align Print Head Press Set Aligning the printheadPress T Press Set Repeat steps 12 and 13 for column M MP Drivers/MP Toolbox Cannot install the software Troubleshooting10-1 Removal of the software was completed, but Canon remainsDevice Manager, green mark ? is displayed Windows Me Cannot use the software after upgrading to Windows XPComputer will not start Cannot print at allCannot print to a shared printer 10-3Printing stops in the middle Paper does not feed properlyPaper curls Meaningless characters and symbols are printingWhite streaks appear on the printout Printout is rubbed or stainedPaper comes out but there is nothing copied on it 10-5Is the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, pCannot scan a document Copy quality is poor or documents are printed with streaks10-6 Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again White margins appear around the scanned image See below if you are having problems receiving faxesWhite lines appear on the left side of the image Cannot scan correctly with multi-scanCannot receive a fax, cannot print a fax 10-9Repeated errors occur when you receive a fax Cannot receive a fax in ECM mode10-10Troubleshooting Cannot receive faxes automaticallyCannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Cannot dial Repeated errors occur when you send a faxTelephone disconnects during a call Memory card is not recognizedUnplug/Eject icon does not appear Windows Removable disk does not appear in Windows Explorer10-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows Removing jammed paper If the power disconnects unexpectedlyRemoving jams in the paper output tray Removing jams from the machine’s interiorIf there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting If the nozzle check pattern does not print properly If you cannot solve the problemInterpreting the messages LCD messagesPrinting a list to check the current settings Machine settingsAccessing the machine settings 11-1Name Description Setting Details SettingsFunction key Copy 11-2MM/DD/YYYY 11-333600bps 11-415 SEC 11-5 SwitchFunction key Fax Fax Model Menu Memory Reference Function key Fax11-6 11-7 Menu Photo Print Mode Function key Photo Print11-8 General specifications SpecificationsPaper printable areas Printable areasEnvelope printable areas Banner paper printable areas System requirements Ink specificationsScanned area Photo print specifications Print specificationsCopy specifications Fax Model Fax specifications Telephone specifications Scan specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only Carry-In/ Mail-In InstantExchange†Index Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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