Canon MP700, MP730 Computer has hung up or frozen, Quit other open applications and try again

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Fax Model

8.After installing the software, did you install a TWAIN-compatible application?

If this is the case, the TWAIN system file is replaced with something inappropriate and you will be

unable to scan images. If this happens, remove the software ( Software Guide) and reinstall ( Set-Up Sheet).

9.Is the machine recognized in the [Scanners and Cameras] window of [Control Panel] ? Follow this procedure to check if the machine icon is present in [Scanners and Cameras] of the [Control Panel]:

1.On the Windows desktop, click [Start], point to [Settings], then click [Control Panel]. (Windows XP: On the desktop, click [Start], then [Control Panel].)

2.Double click [Scanners and Cameras]. (Windows XP: In the [Control Panel] window, click [Printers and Other Hardware], then [Scanners and Cameras].)

3.In the [Scanners and Cameras] window, if [Canon MP730] or [Canon MP700] (Windows XP: [WIA

Canon MP730] or [WIA Canon MP700]) is present, the machine is recognized. If not, remove the software ( Software Guide) and reinstall ( Set-Up Sheet).

You tried to create a multipage PDF, but were not able to scan several documents.

Click a button on the MP Toolbox and in the settings dialog box, select [Use the scanner driver to make advanced settings]. When ScanGear MP opens, if you scan with the [Automatically quit ScanGear MP after scanning] setting selected in [Preferences] of Advanced Mode, only the documents placed at one time on the platen glass will be scanned. If you want to scan additional documents, clear the [Automatically quit ScanGear MP after scanning] setting before scanning.

Computer has hung up or frozen.

1.Quit other open applications and try again.

Memory may be insufficient. Quit other open applications and try again.

2.Does the hard disk have enough available space?

Check that the hard disk has enough available space, in particular when scanning large documents at a high resolution. For example, a letter-size document scanned at 600 dpi, full color requires a minimum of 300 MB of space.

*If you do not have enough available space, scan the document at a lower resolution.

3.If an error occurs when scanning an image in Photoshop.

Change the allocated memory. On the Edit menu, point to [References], then click [Memory & Image Cache]. Change the Physical Memory Usage to 10% or 20%.

4. Remove the software ( Software Guide) and reinstall ( Set-Up Sheet).

You installed the applications on the MultiPASS MP730/700 Setup CD-ROM but they were not registered in the MP Toolbox.

If you install the applications with the MP Toolbox open, the applications will not be registered in the MP Toolbox. Click [Defaults] to register them ( Software Guide).

When you click a key on the MP Toolbox, another application opens.

When you click a key on the MP Toolbox, you may want another application to open.

Click a key on the MP Toolbox and select the application you want to open for that key. Repeat for the other keys ( Software Guide).

You opened the [Preferences] dialog box from the [Scanners and Cameras] icon and changed the settings, but the settings were not activated (Windows 2000).

In Windows 2000, if you open [Scanners and Cameras] in [Control Panel] and change the settings in [Events], the settings will not be activated unless you restart your computer. Once you have changed your settings, restart your computer.

You canceled a scan before completion and the document became jammed in the ADF.

Press [Resume] to eject the document from the ADF (

Software Guide).

 

 

 

 

Chapter 10

Troubleshooting

10-7

10

Troubleshooting

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Contents Quick Reference Guide Preface Copyright TrademarksHow to use the documentation provided Quick Reference Guide This guideInstalling the Utility Software Reading the documentationViewing the documentation on the CD-ROM To copy the documentation to your computer To not copy the documentation to your computerType conventions Machine safely, always pay attention to these warningsMachine Contents Troubleshooting Machine settingsAppendixSpecifications Safety information LocationPower Supply Handling Maintenance Pre-installation requirements for Canon facsimile equipment Power requirementsUsers in the U.S.A LocationConnection of the equipment Case of equipment malfunctionRights of the telephone company FCC NoticeUsers in Canada XVI Introduction Unpacking your machineMulti-purpose tray Quick Reference GuideSystem requirements Main components of the machine Operation panel of the machine 4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Documents Print media DocumentsDocument requirements Using the platen glass Fax Model Using the ADFLoading documents Lift the document cover Place your document face down onPrint media Loading requirementsSetting the paper thickness lever Setting the print media size and typeLoading print media Use 2 or 3 to select the print media sizePress Set Use 2 or 3 to select the print media typeDocuments and print media Printing from your ComputerPrinting documents Load paper in the printerSetting the paper type and print quality/Main tab More information Grayscale PrintingPreview before printing Print AdvisorPrinting from your computer -Basic operation Photo printing from a Memory cardBefore printing from a memory card Inserting/removing a memory card Inserting a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodPrinting an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Reading data from or writing data to a memory card Enabling/disabling overwriting memory card dataMore information Photo printing from a memory card -Basic operation Setting color or black & white copying CopyingBefore copying Making copiesAdjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetPC Faxing Sending a faxCharacters and symbols for fax numbers Character/symbol ExplanationClick Send Now Sending faxes from your machine Before sending faxesPress Set twice Letters NumberSending methods Memory sendingUse 2 or 3 to select the resolution Speed dialingRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toRegistering coded speed dialing To change or delete an entry Refer to the User’s GuidePress Menu Use 2 or 3 to select User Data Press Set twice Use 2 or 3 to select Coded Speed Dial Press SetUsing speed dialing One-touch speed dialingCoded speed dialing Receiving faxes to your machine Before receiving faxes to your machineCanceling receiving Receiving faxes manuallyUsing the Scan key on the operation panel ScanningScanning methods Scanning -Basic operation Maintenance When to replace an ink tankReplacing ink tanks GuidelinesReplacing an ink tank Flowchart of printhead maintenance Maintaining the printheadOut correctly If there is no improvementCleaning the printhead Press Menu Use 2 or 3 to select Maintenance Press SetUse 2 or 3 to select the cleaning setting you want Printing the nozzle check patternAligning the printhead Use 2 or 3 to select Align Print Head Press SetPress T Press Set Repeat steps 12 and 13 for column M Troubleshooting MP Drivers/MP Toolbox Cannot install the software10-1 Removal of the software was completed, but Canon remainsCannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows MeComputer will not start Cannot print at all10-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properlyMeaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stained10-5 Paper comes out but there is nothing copied on itIs the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, pCopy quality is poor or documents are printed with streaks Cannot scan a document10-6 If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again See below if you are having problems receiving faxes White margins appear around the scanned imageWhite lines appear on the left side of the image Cannot scan correctly with multi-scan10-9 Cannot receive a fax, cannot print a faxCannot receive a fax in ECM mode Repeated errors occur when you receive a fax10-10Troubleshooting Cannot receive faxes automaticallyCannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Repeated errors occur when you send a fax Cannot dialTelephone disconnects during a call Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear WindowsIf nothing displays in the LCD if there is no power 10-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows If the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interiorRemoving jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting If you cannot solve the problem If the nozzle check pattern does not print properlyInterpreting the messages LCD messagesMachine settings Printing a list to check the current settingsAccessing the machine settings 11-1Settings Name Description Setting DetailsFunction key Copy 11-211-3 MM/DD/YYYY11-4 33600bps15 SEC Switch 11-5Fax Model Menu Memory Reference Function key Fax Function key Fax11-6 Menu Photo Print Mode Function key Photo Print 11-711-8 Specifications General specificationsPrintable areas Paper printable areasEnvelope printable areas System requirements Ink specifications Banner paper printable areasScanned area Print specifications Photo print specificationsCopy specifications Fax Model Fax specifications Scan specifications Telephone specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only InstantExchange† Carry-In/ Mail-InIndex Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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