Canon MP700, MP730 Cannot send a fax, Fax sent is dirty or documents are printed with streaks

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Problems sending faxes

See the items marked with M (machine) if you are having problems sending a fax from the machine.

See the items marked with C (computer) if you are having problems sending a fax from your computer.

Cannot send a fax.

MC 1. Is the machine making a noise and is the In Use/Memory light blinking?

The telephone line is connected to the t jack. Reconnect to the L jack ( Set-Up Sheet).

MC 2. Did you set the correct line type?

You can still receive faxes even if the telephone line type is not set correctly. If you can receive but cannot send, check the telephone line type setting ( p. 7-2).

MC 3. Is there anything displayed in the LCD?

If nothing is displayed, see p. 10-14.

M C 4. Is the Alarm light blinking?

If it is blinking, see p. 10-18.

MC 5. Is the telephone line cord connected properly?

Check that the telephone line cord is connected properly ( Set-Up Sheet).

M C 6. Press [Hook] or pick up the handset of the telephone connected to the machine. Can you hear a tone?

If not, there is a problem with the telephone line. Contact your telephone company.

M7. Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass or ADF ( p. 2-2).

M8. Is one-touch or coded speed dialing registered with fax numbers?

If you are using one-touch or coded speed dialing, check that the fax number is correctly registered ( p. 7-4).

M C 9. Is the number dialed correct?

Check the number and try dialing again.

M C 10. Is the In Use/Memory light blinking? Is the fax recipient shown in the LCD?

Another document is being sent from memory. Wait until the document has finished sending.

M11. Was there an error during transmission?

Print the ACTIVITY REPORT and check for an error ( User’s Guide).

M C 12. Is the recipient’s fax machine G3-compatible?

Check that the recipient’s fax machine is G3-compatible. If not, you will be unable to send faxes.

Fax sent is dirty (or documents are printed with streaks).

M1. Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass or ADF ( p. 2-2).

M2. Try making a copy.

If you can make a clean copy, it is probably that the recipient’s fax machine is the source of the problem. Contact the recipient to confirm.

If you are unable to make a clean copy, clean the machine ( User’s Guide).

Cannot send a fax in ECM mode.

If you send a fax in ECM mode, “ECM” will show on the ACTIVITY REPORT. If “ECM” is not shown, the fax was not sent in ECM mode.

M C 1. Is <ECM TX> set to <OFF>?

Set <ECM TX> to <ON> ( p. 11-4).

2.Is the recipient’s fax machine ECM-compatible?

If the recipient’s fax machine is not ECM-compatible, the fax will be sent in standard mode without error correction.

10

Troubleshooting

Chapter 10

Troubleshooting 10-11

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Contents Quick Reference Guide Preface Copyright TrademarksHow to use the documentation provided Quick Reference Guide This guideReading the documentation Installing the Utility SoftwareViewing the documentation on the CD-ROM To copy the documentation to your computer To not copy the documentation to your computerMachine safely, always pay attention to these warnings Type conventionsMachine Contents Machine settings TroubleshootingAppendixSpecifications Safety information LocationPower Supply Handling Maintenance Pre-installation requirements for Canon facsimile equipment Power requirementsUsers in the U.S.A LocationConnection of the equipment Case of equipment malfunctionRights of the telephone company FCC NoticeUsers in Canada XVI Introduction Unpacking your machineMulti-purpose tray Quick Reference GuideSystem requirements Main components of the machine Operation panel of the machine 4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Documents Documents Print mediaDocument requirements Using the platen glass Fax Model Using the ADFLoading documents Lift the document cover Place your document face down onPrint media Loading requirementsSetting the paper thickness lever Setting the print media size and typeLoading print media Use 2 or 3 to select the print media sizePress Set Use 2 or 3 to select the print media typeDocuments and print media Printing from your ComputerPrinting documents Load paper in the printerSetting the paper type and print quality/Main tab More information Grayscale PrintingPreview before printing Print AdvisorPrinting from your computer -Basic operation Memory card Photo printing from aBefore printing from a memory card Inserting/removing a memory card Inserting a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodLoad the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Press Start Printing all framesUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Reading data from or writing data to a memory card Enabling/disabling overwriting memory card dataMore information Photo printing from a memory card -Basic operation Setting color or black & white copying CopyingBefore copying Making copiesAdjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetPC Faxing Sending a faxCharacter/symbol Explanation Characters and symbols for fax numbersClick Send Now Sending faxes from your machine Before sending faxesPress Set twice Letters NumberSending methods Memory sendingUse 2 or 3 to select the resolution Speed dialingRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toRegistering coded speed dialing To change or delete an entry Refer to the User’s GuidePress Menu Use 2 or 3 to select User Data Press Set twice Use 2 or 3 to select Coded Speed Dial Press SetOne-touch speed dialing Using speed dialingCoded speed dialing Receiving faxes to your machine Before receiving faxes to your machineCanceling receiving Receiving faxes manuallyScanning Using the Scan key on the operation panelScanning methods Scanning -Basic operation Maintenance When to replace an ink tankReplacing ink tanks GuidelinesReplacing an ink tank Flowchart of printhead maintenance Maintaining the printheadOut correctly If there is no improvementCleaning the printhead Press Menu Use 2 or 3 to select Maintenance Press SetUse 2 or 3 to select the cleaning setting you want Printing the nozzle check patternUse 2 or 3 to select Align Print Head Press Set Aligning the printheadPress T Press Set Repeat steps 12 and 13 for column M Troubleshooting MP Drivers/MP Toolbox Cannot install the software10-1 Removal of the software was completed, but Canon remainsCannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows MeComputer will not start Cannot print at all10-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properlyMeaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stained10-5 Paper comes out but there is nothing copied on itIs the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, pCannot scan a document Copy quality is poor or documents are printed with streaks10-6 Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again See below if you are having problems receiving faxes White margins appear around the scanned imageWhite lines appear on the left side of the image Cannot scan correctly with multi-scan10-9 Cannot receive a fax, cannot print a faxCannot receive a fax in ECM mode Repeated errors occur when you receive a fax10-10Troubleshooting Cannot receive faxes automaticallyCannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Repeated errors occur when you send a fax Cannot dialTelephone disconnects during a call Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear Windows10-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows If the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interiorIf there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting If you cannot solve the problem If the nozzle check pattern does not print properlyInterpreting the messages LCD messagesMachine settings Printing a list to check the current settingsAccessing the machine settings 11-1Settings Name Description Setting DetailsFunction key Copy 11-211-3 MM/DD/YYYY33600bps 11-415 SEC Switch 11-5Function key Fax Fax Model Menu Memory Reference Function key Fax11-6 Menu Photo Print Mode Function key Photo Print 11-711-8 Specifications General specificationsPaper printable areas Printable areasEnvelope printable areas Banner paper printable areas System requirements Ink specificationsScanned area Photo print specifications Print specificationsCopy specifications Fax Model Fax specifications Scan specifications Telephone specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only InstantExchange† Carry-In/ Mail-InIndex Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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