Canon MP700, MP730 manual 10-3, Cannot print to a shared printer, Printing stops in the middle

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7.Is there an application error or General Protection Fault error displayed on the computer? Is the application you are using to print with compatible with the operating system?

Refer to the application’s documentation. If the application is not compatible, generally you will be unable to print.

Has the application been allocated enough memory?

If other applications are open, close them to increase the available memory.

Refer to the application’s documentation to check the amount of memory the application requires.

If a problem occurs when printing a specific document. Try printing again after opening and editing the document.

8.Does the hard disk have enough available space?

If not, delete files you do not need to increase the available disk space.

9.Restart the computer.

10.There may be a problem with the printer driver.

Remove the printer driver and try reinstalling ( Software Guide).

Cannot print to a shared printer.

1.Is the server (the computer to which the machine is connected) turned on? Turn the server on.

2.Is the server set up for printer sharing?

Set up the server for printer sharing ( Software Guide).

3.Is the server set up to allow your system access to the shared printer? Set up the server to allow your system access to the shared printer.

Printing stops in the middle.

P1. Has the machine been printing continuously over a long period?

If so, the printhead will overheat. To protect the printhead, printing will stop temporarily and resume after a period of time. Interrupt printing when appropriate, turn off the machine and wait 15 minutes.

CAUTION

•The area around the printhead may become extremely hot. Do not under any circumstances touch it.

P2. Are you printing large files such as photographs or illustrations?

If you are printing large files, it will take time to process the data and printing will appear to have stopped. Wait until data is processed.

*If you are printing a document with a large printing area or are printing more than two pages, printing may stop to allow the ink time to dry.

Paper does not feed properly.

P1. Is the paper the correct weight?

Use 17–28 lb. (64–105 g/m2) paper.

P2. Does the paper stack exceed the paper limit mark (s) or tab, or exceed the capacity of the multi-purpose tray?

If so, reduce the amount of paper.

P3. Has the paper been loaded correctly?

Check that the paper has been loaded correctly and that the paper guide is properly adjusted

( Set-Up Sheet).

P4. Is the paper creased or curled?

You cannot use paper that is creased. Uncurl curled paper.

P 5. Clean the roller ( User’s Guide).

P6. Is there some foreign matter in the multi-purpose tray? Check and remove any foreign matter.

10

Troubleshooting

Chapter 10

Troubleshooting

10-3

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Contents Quick Reference Guide Preface Copyright TrademarksHow to use the documentation provided Quick Reference Guide This guideViewing the documentation on the CD-ROM Installing the Utility SoftwareReading the documentation To copy the documentation to your computer To not copy the documentation to your computerMachine Type conventionsMachine safely, always pay attention to these warnings Contents AppendixSpecifications TroubleshootingMachine settings Safety information LocationPower Supply Handling Maintenance Pre-installation requirements for Canon facsimile equipment Power requirementsUsers in the U.S.A LocationConnection of the equipment Case of equipment malfunctionRights of the telephone company FCC NoticeUsers in Canada XVI Introduction Unpacking your machineMulti-purpose tray Quick Reference GuideSystem requirements Main components of the machine Operation panel of the machine 4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Document requirements Documents Print mediaDocuments Using the platen glass Fax Model Using the ADFLoading documents Lift the document cover Place your document face down onPrint media Loading requirementsSetting the paper thickness lever Setting the print media size and typeLoading print media Use 2 or 3 to select the print media sizePress Set Use 2 or 3 to select the print media typeDocuments and print media Printing from your ComputerPrinting documents Load paper in the printerSetting the paper type and print quality/Main tab More information Grayscale PrintingPreview before printing Print AdvisorPrinting from your computer -Basic operation Before printing from a memory card Photo printing from aMemory card Inserting/removing a memory card Inserting a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodUse 2 or 3 to select Index Press Set Printing an indexLoad the correct print media in the multi-purpose tray Use 2 or 3 to select ALL Frames Press Set Printing all framesPress Start Use 2 or 3 to select borderless printing Use the numeric keys to enter the frame number Printing a single frameUse 2 or 3 to select Single Frame Press Set Use 2 or 3 to view your settings in the LCD Reading data from or writing data to a memory card Enabling/disabling overwriting memory card dataMore information Photo printing from a memory card -Basic operation Setting color or black & white copying CopyingBefore copying Making copiesAdjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetPC Faxing Sending a faxClick Send Now Characters and symbols for fax numbersCharacter/symbol Explanation Sending faxes from your machine Before sending faxesPress Set twice Letters NumberSending methods Memory sendingUse 2 or 3 to select the resolution Speed dialingRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toRegistering coded speed dialing To change or delete an entry Refer to the User’s GuidePress Menu Use 2 or 3 to select User Data Press Set twice Use 2 or 3 to select Coded Speed Dial Press SetCoded speed dialing Using speed dialingOne-touch speed dialing Receiving faxes to your machine Before receiving faxes to your machineCanceling receiving Receiving faxes manuallyScanning methods Using the Scan key on the operation panelScanning Scanning -Basic operation Maintenance When to replace an ink tankReplacing ink tanks GuidelinesReplacing an ink tank Flowchart of printhead maintenance Maintaining the printheadOut correctly If there is no improvementCleaning the printhead Press Menu Use 2 or 3 to select Maintenance Press SetUse 2 or 3 to select the cleaning setting you want Printing the nozzle check patternPress T Aligning the printheadUse 2 or 3 to select Align Print Head Press Set Press Set Repeat steps 12 and 13 for column M Troubleshooting MP Drivers/MP Toolbox Cannot install the software10-1 Removal of the software was completed, but Canon remainsCannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows MeComputer will not start Cannot print at all10-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properlyMeaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stained10-5 Paper comes out but there is nothing copied on itIs the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, p10-6 Copy quality is poor or documents are printed with streaksCannot scan a document Quit other open applications and try again If an error occurs when scanning an image in PhotoshopComputer has hung up or frozen See below if you are having problems receiving faxes White margins appear around the scanned imageWhite lines appear on the left side of the image Cannot scan correctly with multi-scan10-9 Cannot receive a fax, cannot print a faxCannot receive a fax in ECM mode Repeated errors occur when you receive a fax10-10Troubleshooting Cannot receive faxes automaticallyFax sent is dirty or documents are printed with streaks Cannot send a fax in ECM modeCannot send a fax Repeated errors occur when you send a fax Cannot dialTelephone disconnects during a call Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear WindowsWindows Explorer, you cannot display Thumbnails Windows If nothing displays in the LCD if there is no power10-14Troubleshooting If the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interiorPaying attention to the following points, reload the paper Removing jammed documentsIf there are repeated paper jams Chapter Troubleshooting If you cannot solve the problem If the nozzle check pattern does not print properlyInterpreting the messages LCD messagesMachine settings Printing a list to check the current settingsAccessing the machine settings 11-1Settings Name Description Setting DetailsFunction key Copy 11-211-3 MM/DD/YYYY15 SEC 11-433600bps Switch 11-511-6 Fax Model Menu Memory Reference Function key FaxFunction key Fax Menu Photo Print Mode Function key Photo Print 11-711-8 Specifications General specificationsEnvelope printable areas Printable areasPaper printable areas Scanned area System requirements Ink specificationsBanner paper printable areas Copy specifications Print specificationsPhoto print specifications Fax Model Fax specifications Scan specifications Telephone specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only InstantExchange† Carry-In/ Mail-InIndex Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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