Canon MP700, MP730 manual Removable disk does not appear in Windows Explorer

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“?” is printed in the index.

Yellow “?”:The photograph data is large. Printing of this photograph may take a long time when printing in single frame, frame range, or all frame mode.

Red “?”:The photograph data is damaged and cannot be printed on your machine.

Cannot write to the memory card (write protect error displayed in Windows).

1. Is the machine in photo print mode and the <CARD PROTECT> setting set to <ON>?

Switch to a different mode and set the <CARD PROTECT> setting to <OFF> ( p. 4-10). Then turn the machine off and on again.

2.If a delayed write failed error is displayed in Windows 2000. Is the machine in photo print mode and the <CARD PROTECT> setting set to <ON>?

Switch to a different mode and set the <CARD PROTECT> setting to <OFF> ( p. 4-10). Then turn the machine off and on again.

If you want to enable card protection, set the <CARD PROTECT> setting to <ON> ( p. 4-10). Then turn the machine off and on again.

CAUTION

•In Windows 2000, if you set the <CARD PROTECT> setting to <ON>, turn the machine off then on again. If you copy data from the hard disk to the memory card and a delayed write failed error occurs, the original file may be lost.

3.Have you connected in Windows XP?

The date and time of access is written in the Windows XP preview, and if <CARD PROTECT> is set to <ON> or photo print mode is selected, a write protect error may be displayed. Turn the machine off then on again.

Removable disk does not appear in Windows Explorer.

This behavior can occur if you map a network drive to the next available drive letter after the local volumes and CD-ROM drives have been assigned drive letters. Do the following if you experience this problem:

1.Assign the network drive to any other drive letters.

2.Restart your computer.

The [Unplug/Eject] icon does not appear (Windows 2000).

In Windows 2000, the [Unplug/Eject] icon does not appear even when you select [Show Unplug/ Eject icon in the taskbar] in the [Unsafe Removal of Device] dialog box that is displayed when you turn off the machine or disconnect the USB cable.

You do not need to use the [Unplug/Eject] icon when you turn off the machine or disconnect the USB cable.

The machine does not appear in [Hardware devices] in the [Add/Remove Hardware] dialog box (Windows 2000).

In Windows 2000, the machine does not appear in [Hardware devices] in the [Select Device to Unplug] dialog box in [Add/Remove Hardware] of [Control Panel].

In Windows 2000, the [Unsafe Removal of Device] dialog box will appear when you turn off the machine or disconnect the USB cable, and the message [To safely unplug or eject any of the following devices, first use the Hardware wizard in the Control Panel to stop the device] will appear. There is however no need to unplug a device with [Add/Remove Hardware] when you turn off the machine or disconnect the USB cable.

10

Troubleshooting

Chapter 10

Troubleshooting 10-13

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Contents Quick Reference Guide Preface Copyright TrademarksHow to use the documentation provided Quick Reference Guide This guideInstalling the Utility Software Reading the documentationViewing the documentation on the CD-ROM To copy the documentation to your computer To not copy the documentation to your computerType conventions Machine safely, always pay attention to these warningsMachine Contents Troubleshooting Machine settingsAppendixSpecifications Safety information LocationPower Supply Handling Maintenance Users in the U.S.A Pre-installation requirements for Canon facsimile equipmentPower requirements LocationRights of the telephone company Connection of the equipmentCase of equipment malfunction FCC NoticeUsers in Canada XVI Multi-purpose tray IntroductionUnpacking your machine Quick Reference GuideSystem requirements Main components of the machine Operation panel of the machine 6Numeric keys 4Scan key5Photo Print key @2Fax Model Redial/Pause keyIntroduction Documents Print media DocumentsDocument requirements Loading documents Using the platen glassFax Model Using the ADF Lift the document cover Place your document face down onPrint media Loading requirementsSetting the paper thickness lever Setting the print media size and typePress Set Loading print mediaUse 2 or 3 to select the print media size Use 2 or 3 to select the print media typeDocuments and print media Printing documents Printing from yourComputer Load paper in the printerSetting the paper type and print quality/Main tab Preview before printing More informationGrayscale Printing Print AdvisorPrinting from your computer -Basic operation Photo printing from a Memory cardBefore printing from a memory card Make sure the machine is on Inserting/removing a memory cardInserting a memory card Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodPrinting an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Reading data from or writing data to a memory card Enabling/disabling overwriting memory card dataMore information Photo printing from a memory card -Basic operation Before copying Setting color or black & white copyingCopying Making copiesPress Image Quality Use 2 or 3 to select the image quality Adjusting the image quality resolutionAdjusting the exposure density Press Exposure Use 2 or 3 to select the exposure Press SetPC Faxing Sending a faxCharacters and symbols for fax numbers Character/symbol ExplanationClick Send Now Sending faxes from your machine Before sending faxesPress Set twice Letters NumberSending methods Memory sendingRegistering one-touch speed dialing Use 2 or 3 to select the resolutionSpeed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toPress Menu Use 2 or 3 to select User Data Press Set twice Registering coded speed dialingTo change or delete an entry Refer to the User’s Guide Use 2 or 3 to select Coded Speed Dial Press SetUsing speed dialing One-touch speed dialingCoded speed dialing Receiving faxes to your machine Before receiving faxes to your machineCanceling receiving Receiving faxes manuallyUsing the Scan key on the operation panel ScanningScanning methods Scanning -Basic operation Replacing ink tanks MaintenanceWhen to replace an ink tank GuidelinesReplacing an ink tank Out correctly Flowchart of printhead maintenanceMaintaining the printhead If there is no improvementUse 2 or 3 to select the cleaning setting you want Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Printing the nozzle check patternAligning the printhead Use 2 or 3 to select Align Print Head Press SetPress T Press Set Repeat steps 12 and 13 for column M 10-1 TroubleshootingMP Drivers/MP Toolbox Cannot install the software Removal of the software was completed, but Canon remainsComputer will not start Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Cannot print at allPrinting stops in the middle 10-3Cannot print to a shared printer Paper does not feed properlyWhite streaks appear on the printout Meaningless characters and symbols are printingPaper curls Printout is rubbed or stainedIs the document loaded correctly? 10-5Paper comes out but there is nothing copied on it Print the nozzle check pattern Maintaining the printhead, pCopy quality is poor or documents are printed with streaks Cannot scan a document10-6 If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again White lines appear on the left side of the image See below if you are having problems receiving faxesWhite margins appear around the scanned image Cannot scan correctly with multi-scan10-9 Cannot receive a fax, cannot print a fax10-10Troubleshooting Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax Cannot receive faxes automaticallyCannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Telephone disconnects during a call Repeated errors occur when you send a faxCannot dial Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear WindowsIf nothing displays in the LCD if there is no power 10-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows Removing jams in the paper output tray If the power disconnects unexpectedlyRemoving jammed paper Removing jams from the machine’s interiorRemoving jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting Interpreting the messages If you cannot solve the problemIf the nozzle check pattern does not print properly LCD messagesAccessing the machine settings Machine settingsPrinting a list to check the current settings 11-1Function key Copy SettingsName Description Setting Details 11-211-3 MM/DD/YYYY11-4 33600bps15 SEC Switch 11-5Fax Model Menu Memory Reference Function key Fax Function key Fax11-6 Menu Photo Print Mode Function key Photo Print 11-711-8 Specifications General specificationsPrintable areas Paper printable areasEnvelope printable areas System requirements Ink specifications Banner paper printable areasScanned area Print specifications Photo print specificationsCopy specifications Fax Model Fax specifications Scan specifications Telephone specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only InstantExchange† Carry-In/ Mail-InIndex Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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