Canon MP700, MP730 manual 10-9, Cannot receive a fax, cannot print a fax

Page 74

Cannot receive a fax, cannot print a fax.

1.Is there anything displayed in the LCD? If nothing is displayed, see p. 10-14.

2.Is the Alarm light blinking? If it is blinking, see p. 10-18.

3.Is the machine making a noise and is the In Use/Memory light blinking?

A telephone (or other peripheral device such as an answering machine or computer modem) is

connected to the L jack. Reconnect to the t jack ( Set-Up Sheet).

4. Nothing is printed on the printout.

Print the nozzle check pattern ( p. 9-4).

If the nozzle check pattern does not print properly, see p. 9-3.

If the nozzle check pattern does print properly, see the items marked with P in Problems printing from your computer, p. 10-2.

NOTE

• Once printed, received faxes are automatically deleted from the machine’s memory. Accordingly make sure the printhead is cleaned periodically ( p. 9-4) to avoid clogging and potential loss of data.

5.In manual receive mode, did you pick up the handset to receive a fax and before replacing the handset, did you press [Start] or dial the remote receiving ID number?

If you replace the handset without doing either of these things, the call will disconnect.

6.Which receive mode is displayed on the bottom left of the LCD? Have you followed the procedure for that receive mode correctly?

12/27/2003 SAT 15:00

FaxTel STANDARD

Receive mode

<FAX/TEL AUTO SW>: Fax calls are received automatically and the telephone rings for voice calls. There are no procedures to follow for receiving faxes. Ringing indicates a voice call so pick up the handset.

<FAX ONLY MODE>: The machine automatically receives faxes without ringing. You cannot manually answer calls.

<DRPD>: Set this mode if you have subscribed to a DRP (Distinctive Ring Pattern) service offered by some companies. The machine will then ring differently depending on whether a call is a fax or voice call.

<MANUAL MODE>: The machine rings for both voice and fax calls. If you hear the machine ring, pick up the handset and either press [Start] or dial the remote receiving ID to receive a fax. <ANS.MACHINE MODE>: Fax calls are received automatically and voice calls are received by the answering machine connected to the machine. There are no procedures to follow for receiving faxes. The answering machine should be left connected.

7. Are there documents in the machine’s memory?

The memory may be full. Either print or delete documents ( the User’s Guide) to free up memory. Then ask the sender to resend the fax.

8. Was there an error during reception?

Check the LCD for an error message ( p. 10-18).

Print the ACTIVITY REPORT and check for an error ( p. 10-2).

9. Is there a telephone line connected?

Check that the telephone line is correctly connected ( Set-Up Sheet).

10

Troubleshooting

Chapter 10

Troubleshooting

10-9

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Contents Quick Reference Guide Preface Copyright TrademarksHow to use the documentation provided Quick Reference Guide This guideViewing the documentation on the CD-ROM Installing the Utility SoftwareReading the documentation To copy the documentation to your computer To not copy the documentation to your computerMachine Type conventionsMachine safely, always pay attention to these warnings Contents AppendixSpecifications TroubleshootingMachine settings Safety information LocationPower Supply Handling Maintenance Users in the U.S.A Pre-installation requirements for Canon facsimile equipmentPower requirements LocationRights of the telephone company Connection of the equipmentCase of equipment malfunction FCC NoticeUsers in Canada XVI Multi-purpose tray IntroductionUnpacking your machine Quick Reference GuideSystem requirements Main components of the machine Operation panel of the machine 6Numeric keys 4Scan key5Photo Print key @2Fax Model Redial/Pause keyIntroduction Document requirements Documents Print mediaDocuments Loading documents Using the platen glassFax Model Using the ADF Lift the document cover Place your document face down onPrint media Loading requirementsSetting the paper thickness lever Setting the print media size and typePress Set Loading print mediaUse 2 or 3 to select the print media size Use 2 or 3 to select the print media typeDocuments and print media Printing documents Printing from yourComputer Load paper in the printerSetting the paper type and print quality/Main tab Preview before printing More informationGrayscale Printing Print AdvisorPrinting from your computer -Basic operation Before printing from a memory card Photo printing from aMemory card Make sure the machine is on Inserting/removing a memory cardInserting a memory card Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodUse 2 or 3 to select Index Press Set Printing an indexLoad the correct print media in the multi-purpose tray Use 2 or 3 to select ALL Frames Press Set Printing all framesPress Start Use 2 or 3 to select borderless printing Use the numeric keys to enter the frame number Printing a single frameUse 2 or 3 to select Single Frame Press Set Use 2 or 3 to view your settings in the LCD Reading data from or writing data to a memory card Enabling/disabling overwriting memory card dataMore information Photo printing from a memory card -Basic operation Before copying Setting color or black & white copyingCopying Making copiesPress Image Quality Use 2 or 3 to select the image quality Adjusting the image quality resolutionAdjusting the exposure density Press Exposure Use 2 or 3 to select the exposure Press SetPC Faxing Sending a faxClick Send Now Characters and symbols for fax numbersCharacter/symbol Explanation Sending faxes from your machine Before sending faxesPress Set twice Letters NumberSending methods Memory sendingRegistering one-touch speed dialing Use 2 or 3 to select the resolutionSpeed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toPress Menu Use 2 or 3 to select User Data Press Set twice Registering coded speed dialingTo change or delete an entry Refer to the User’s Guide Use 2 or 3 to select Coded Speed Dial Press SetCoded speed dialing Using speed dialingOne-touch speed dialing Receiving faxes to your machine Before receiving faxes to your machineCanceling receiving Receiving faxes manuallyScanning methods Using the Scan key on the operation panelScanning Scanning -Basic operation Replacing ink tanks MaintenanceWhen to replace an ink tank GuidelinesReplacing an ink tank Out correctly Flowchart of printhead maintenanceMaintaining the printhead If there is no improvementUse 2 or 3 to select the cleaning setting you want Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Printing the nozzle check patternPress T Aligning the printheadUse 2 or 3 to select Align Print Head Press Set Press Set Repeat steps 12 and 13 for column M 10-1 TroubleshootingMP Drivers/MP Toolbox Cannot install the software Removal of the software was completed, but Canon remainsComputer will not start Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Cannot print at allPrinting stops in the middle 10-3Cannot print to a shared printer Paper does not feed properlyWhite streaks appear on the printout Meaningless characters and symbols are printingPaper curls Printout is rubbed or stainedIs the document loaded correctly? 10-5Paper comes out but there is nothing copied on it Print the nozzle check pattern Maintaining the printhead, p10-6 Copy quality is poor or documents are printed with streaksCannot scan a document Quit other open applications and try again If an error occurs when scanning an image in PhotoshopComputer has hung up or frozen White lines appear on the left side of the image See below if you are having problems receiving faxesWhite margins appear around the scanned image Cannot scan correctly with multi-scan10-9 Cannot receive a fax, cannot print a fax10-10Troubleshooting Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax Cannot receive faxes automaticallyFax sent is dirty or documents are printed with streaks Cannot send a fax in ECM modeCannot send a fax Telephone disconnects during a call Repeated errors occur when you send a faxCannot dial Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear WindowsWindows Explorer, you cannot display Thumbnails Windows If nothing displays in the LCD if there is no power10-14Troubleshooting Removing jams in the paper output tray If the power disconnects unexpectedlyRemoving jammed paper Removing jams from the machine’s interiorPaying attention to the following points, reload the paper Removing jammed documentsIf there are repeated paper jams Chapter Troubleshooting Interpreting the messages If you cannot solve the problemIf the nozzle check pattern does not print properly LCD messagesAccessing the machine settings Machine settingsPrinting a list to check the current settings 11-1Function key Copy SettingsName Description Setting Details 11-211-3 MM/DD/YYYY15 SEC 11-433600bps Switch 11-511-6 Fax Model Menu Memory Reference Function key FaxFunction key Fax Menu Photo Print Mode Function key Photo Print 11-711-8 Specifications General specificationsEnvelope printable areas Printable areasPaper printable areas Scanned area System requirements Ink specificationsBanner paper printable areas Copy specifications Print specificationsPhoto print specifications Fax Model Fax specifications Scan specifications Telephone specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only InstantExchange† Carry-In/ Mail-InIndex Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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