Canon MP730, MP700 manual Cannot receive faxes automatically, Quality of received fax is poor

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Cannot receive faxes automatically.

1.Is <FaxTel>, <FaxOnly>, <DRPD>, or <AnsMode> receive mode displayed on the bottom left of the LCD?

If <Manual> is displayed, you cannot receive faxes unless you pick up the handset and either press [Start] or dial the remote receiving ID.

If you want to receive faxes automatically which means not having to do anything when you are sent

a fax, set the receive mode to <FAX/TEL AUTO SW>, <FAX ONLY MODE>, <DRPD>, or <ANS.MACHINE MODE> ( p. 7-7).

If set to <ANS.MACHINE MODE>, connect an answering machine to the machine ( Set-Up Sheet) and check that a message plays when the answering machine answers.

Machine does not switch automatically between voice and fax reception.

1.Is <FaxTel>, <DRPD>, or <AnsMode> receive mode displayed on the bottom left of the LCD? There will be no automatic switching between voice and fax calls unless the receive mode is set to <FAX/TEL AUTO SW>, <DRPD>, or <ANS.MACHINE MODE>. If set to <ANS.MACHINE MODE>, connect an answering machine to the machine ( Set-Up Sheet) and check that a message plays when the answering machine answers.

2.Is the sender’s fax machine unable to send a CNG signal (the signal which indicates that the call is a fax call)?

Some fax machines are not able to send CNG signals. If so, receive the fax manually ( p. 7-8).

Quality of received fax is poor.

1.Are you using recommended print media? For recommended print media, see p. 2-3.

2.Print the nozzle check pattern ( Maintaining the printhead, p. 9-3).

Print the nozzle check pattern ( p. 9-4).

If the nozzle check pattern does not print properly, see p. 9-3.

3. Is <ECM RX> set to <OFF>?

Set <ECM RX> to <ON> ( p. 11-4).

4.The printed fax is poor quality.

See the items marked with P in Problems printing from your computer, p. 10-2.

5.Check whether the sender’s fax machine is dirty.

The image quality of the fax is mainly determined by the sender’s fax machine. Contact the sender and check whether the document cover and platen glass of his fax machine are dirty.

Cannot receive a fax in ECM mode.

If you receive a fax in ECM mode, “ECM” will show on the ACTIVITY REPORT. If “ECM” is not shown, the fax was not received in ECM mode.

1. Is <ECM RX> set to <OFF>?

Set <ECM RX> to <ON> ( p. 11-4).

2.Is the sender’s fax machine ECM-compatible?

If the sender’s fax machine is not ECM-compatible, the fax will be received in standard mode without error correction.

Repeated errors occur when you receive a fax.

If there is an error, a message will be displayed in the LCD. The ACTIVITY REPORT and RX REPORT will show “NG” and an error code.

1. Reduce the reception start speed ( <RX START SPEED>, p. 11-5).

If there is a bad line or connection, reducing the reception start speed may correct the error.

2.Check whether the sender’s fax machine is operating normally.

Contact the sender and check whether his fax machine is operating normally.

10-10Troubleshooting

Chapter 10

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Contents Quick Reference Guide Preface Trademarks CopyrightQuick Reference Guide This guide How to use the documentation providedInstalling the Utility Software Reading the documentationViewing the documentation on the CD-ROM To not copy the documentation to your computer To copy the documentation to your computerType conventions Machine safely, always pay attention to these warningsMachine Contents Troubleshooting Machine settingsAppendixSpecifications Location Safety informationPower Supply Handling Maintenance Location Pre-installation requirements for Canon facsimile equipmentPower requirements Users in the U.S.AFCC Notice Connection of the equipmentCase of equipment malfunction Rights of the telephone companyUsers in Canada XVI Quick Reference Guide IntroductionUnpacking your machine Multi-purpose traySystem requirements Main components of the machine Operation panel of the machine @2Fax Model Redial/Pause key 4Scan key5Photo Print key 6Numeric keysIntroduction Documents Print media DocumentsDocument requirements Lift the document cover Place your document face down on Using the platen glassFax Model Using the ADF Loading documentsLoading requirements Print mediaSetting the print media size and type Setting the paper thickness leverUse 2 or 3 to select the print media type Loading print mediaUse 2 or 3 to select the print media size Press SetDocuments and print media Load paper in the printer Printing from yourComputer Printing documentsSetting the paper type and print quality/Main tab Print Advisor More informationGrayscale Printing Preview before printingPrinting from your computer -Basic operation Photo printing from a Memory cardBefore printing from a memory card Insert a memory card into the appropriate slot Inserting/removing a memory cardInserting a memory card Make sure the machine is onRemoving a memory card Select a printing method Printing methodsPrinting an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Enabling/disabling overwriting memory card data Reading data from or writing data to a memory cardMore information Photo printing from a memory card -Basic operation Making copies Setting color or black & white copyingCopying Before copyingPress Exposure Use 2 or 3 to select the exposure Press Set Adjusting the image quality resolutionAdjusting the exposure density Press Image Quality Use 2 or 3 to select the image qualitySending a fax PC FaxingCharacters and symbols for fax numbers Character/symbol ExplanationClick Send Now Before sending faxes Sending faxes from your machineLetters Number Press Set twiceMemory sending Sending methodsUse 2 or 3 to select a one-touch speed dialing key 01 to Use 2 or 3 to select the resolutionSpeed dialing Registering one-touch speed dialingUse 2 or 3 to select Coded Speed Dial Press Set Registering coded speed dialingTo change or delete an entry Refer to the User’s Guide Press Menu Use 2 or 3 to select User Data Press Set twiceUsing speed dialing One-touch speed dialingCoded speed dialing Before receiving faxes to your machine Receiving faxes to your machineReceiving faxes manually Canceling receivingUsing the Scan key on the operation panel ScanningScanning methods Scanning -Basic operation Guidelines MaintenanceWhen to replace an ink tank Replacing ink tanksReplacing an ink tank If there is no improvement Flowchart of printhead maintenanceMaintaining the printhead Out correctlyPrinting the nozzle check pattern Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Use 2 or 3 to select the cleaning setting you wantAligning the printhead Use 2 or 3 to select Align Print Head Press SetPress T Press Set Repeat steps 12 and 13 for column M Removal of the software was completed, but Canon remains TroubleshootingMP Drivers/MP Toolbox Cannot install the software 10-1Cannot print at all Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Computer will not startPaper does not feed properly 10-3Cannot print to a shared printer Printing stops in the middlePrintout is rubbed or stained Meaningless characters and symbols are printingPaper curls White streaks appear on the printoutPrint the nozzle check pattern Maintaining the printhead, p 10-5Paper comes out but there is nothing copied on it Is the document loaded correctly?Copy quality is poor or documents are printed with streaks Cannot scan a document10-6 If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again Cannot scan correctly with multi-scan See below if you are having problems receiving faxesWhite margins appear around the scanned image White lines appear on the left side of the imageCannot receive a fax, cannot print a fax 10-9Cannot receive faxes automatically Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax 10-10TroubleshootingCannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Memory card is not recognized Repeated errors occur when you send a faxCannot dial Telephone disconnects during a callUnplug/Eject icon does not appear Windows Removable disk does not appear in Windows ExplorerIf nothing displays in the LCD if there is no power 10-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows Removing jams from the machine’s interior If the power disconnects unexpectedlyRemoving jammed paper Removing jams in the paper output trayRemoving jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting LCD messages If you cannot solve the problemIf the nozzle check pattern does not print properly Interpreting the messages11-1 Machine settingsPrinting a list to check the current settings Accessing the machine settings11-2 SettingsName Description Setting Details Function key CopyMM/DD/YYYY 11-311-4 33600bps15 SEC 11-5 SwitchFax Model Menu Memory Reference Function key Fax Function key Fax11-6 11-7 Menu Photo Print Mode Function key Photo Print11-8 General specifications SpecificationsPrintable areas Paper printable areasEnvelope printable areas System requirements Ink specifications Banner paper printable areasScanned area Print specifications Photo print specificationsCopy specifications Fax Model Fax specifications Telephone specifications Scan specificationsIndex 2Index Index 4Index Limited Warranty-U.S. Only Carry-In/ Mail-In InstantExchange†Index Sending from computer problems 10-11 Index Chapter Quick Reference Guide
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