Toshiba EO1-32004BE, H-9000N-US owner manual Troubleshooting, Before You Call for Service

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16. TROUBLESHOOTING

16. TROUBLESHOOTING

16. TROUBLESHOOTING

WARNING!

This scale has been manufactured under strict quality control. If you have any trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact your Authorized Service representative.

Problems		Solution

“-----”is displayed at	● Was the power turned ON when something was on the platter?
power on.		→ Make sure nothing is on the platter and turn the power on
		again.
	● Is the platter mounted correctly?
		→ Mount the platter correctly and turn the power on again.

Display unstable.	● Is anything touching the platter?
		→ If so, remove it.
	● Is the machine in a windy location?
		→ Avoid locations subject to the wind.

No print.	1.	Check that the media is loaded correctly.
	2.	Check whether the print head is set correctly or not.

Dots missing in the print.	Dirty print head. → Clean the print head.
	Call your Authorized Service representative if necessary.

Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
printing.	2.	Poor media quality. → Change media type.

Power does not come on.	1.	Plug power cord into an AC socket.
	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if there is power
		supplied.
	Call your Authorized Service representative if necessary.

You see a raised nap	1.	Clean the cutter blades.
where the media has been	2.	The blades are worn. → Call your Authorized Service
cut.		representative.

■Before You Call for Service

It is our primary concern to give you full satisfaction and better service. If, however, any problem arises in connection with the operation of this printer, please check the following points before calling for service:

A)Is the power plug fully plugged into an AC outlet?

B)Is the power turned ON?

C)Is AC power being properly supplied to the outlet? (Check it using another electric appliance.)

D)Check the circuit breaker.

E)Has there been a power failure of any sort?

F)Has the operation been carried out in the correct order?

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Contents 9000N-US Page Safety Summary Precautions Table of Contents Programmed Data Verification Reports ･･････････････････････ Issuing Labels with NET Weight Statement ･･････････････Introduction Applicable Model Accessories∙ H-9000-N-US Description of the model number is as follows Printer SpecificationTmcc OptionLON STLAN-2PDisplay AppearanceProgramming Keyboard KEY LayoutProgramming Keyboard Function Send SpaceProg Operation Keyboard Function Operation Keyboard and Speed KeyboardPLU Void PRTFor DT/TMZero Self Service KeyboardKEY Layout Speed KEY SET Procedure Before OperationRemoval and Replacement of Media Removal and Replacement of Media Outline of Operation PowerTmcc CMT-port communicarion Clerk Label Registration modeXNOT Available 1/4LB KEY 100g, kg KEY LB/kg KEYHow to access the Programming Menu Programming ProceduresTitle and Contents of Programming Menu TEC Store How to enter charactersMenu PLU Data EditFor the UPC# PLU Data SettingAuto Code Ingredient Message Nutrition Setting When entering PLU#, be careful of the following Set the Daily Value Table Daily Value Max digits Contents of Daily valueDeleting Nutrition Data Memory file is sorted when a memory full error occursMemory file sort Menu Item No Verifies PLU data stored in the scale PLU Verifying LabelAddress and Commercial Message Setting Message construction Message display time Combination MessageThank YOU ANK YOU Call AGA Scrolling Flashing Curtaining Scrolling up Scrolling downThank YOU Thank YOU CallGrade Line Special InformationVendor Number Speed KEY SettingSetting Department/Vendor Number Department NumberBy pressing Key Print FormatFormat No Label Format Number TableMenu Item No DATE/TIME SettingCMT Operations Program the file Error code during PL-3 operationNumber of the data disc by using the rotary switch PL-3 OperationItem # Transmission Item ListCMT IN-LINE/LOCAL Transmission Delay Time TableLON System Initial #0 #19 Cancel RetryData Transmission Price② By Count Format Default Bar Code FormatBAR Code Format ① Weigh or Fix Price FormatPLU # UPC # PC/D Flag PLU # UPC # PC/D Price WeightTitles Verify H-9000=CMT Transferring Logo DataError message during data transmission Idiom SettingVendor Setting Key functions Free Format SettingEnter SP-INFO/NET WT Logo Frequent Shopper Print coordinate Programmed Data Verification Reports How to access Report menuMenu Set the zone PLU #. Ex. PLU #100 ～108 R S X Z Password SecuritySetting Password and Protect Menu R S× ー × Calling Menu by Entering Password How to access REG., M.DOWN, or Rewrap menu Operating ProceduresWeighing Operation Menu REG., M.DOWN, or Rewrap Mode WeighFIX Price Operation REG. MANU. BY-COUNT Donuts By Count OperationFor To check the remaining number, clear the PLU and press Key Print Count OperationExample B When operating in Fix or By Count mode Set the number of labels. Max labels Enter the PLU # PLU Issuing Labels with NET Weight StatementSample label 12-10 Platter TARE/SAVE Function ProceduresCalling and Printing Grade Lines Logo Calling and Printing LogosSelecting Print Item Menu REG, M.DOWN, or Rewrap Mode WEIGH, FIX, or by CountDate Change Batch Print Mode with 30 Items Run Assignment Unit Price Change and G.Line/LOGO Call Label Issue Stop or Cancel Dpt # Visual Commodity LibraryFloating Vendor Subtotal Price deletionTotal Operation How to access Read or Reset menuEx. Report Menu Hourly Total ReportGrand Total Report PLU Total ReportFor Enter PLU Total Vendor Total ReportProgramming Mode Error Message TableReport and Reset Mode Label lssue ModeLON System Mode Cleaning the Print Head Before You Call for Service TroubleshootingPage