Toshiba B-852-TS12-QQ owner manual Troubleshooting, Error Messages Problems/Causes Solutions

Page 67

6. TROUBLESHOOTING

EO1-33029

6.1 Error Messages

6. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorized TOSHIBA TEC service representative for assistance.

6.1 Error Messages

NOTES:

∙If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

∙After the printer is turned off, all print data in the printer is cleared.

∙“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

 

 

 

Solutions

 

HEAD OPEN

The print head block is opened in Online

Close the print head block.

Then press

 

Mode.

the [RESTART] key.

 

HEAD OPEN ****

Feed or printing has been attempted with

Close the print head block.

Then press

 

the Print Head Block open.

the [RESTART] key.

 

COMMS ERROR

A communication error has occurred.

Make sure the interface cable is firmly

 

 

 

connected to the computer, and the

 

 

 

computer is turned on.

 

PAPER JAM ****

1.

The media is jammed at the media

1.

Remove the jammed media, and clean

 

 

path. The media is not fed smoothly.

 

the platen. Then reload the media

 

 

 

 

properly. Finally press the

 

 

 

 

 

[RESTART] key.

 

 

2.

A wrong media sensor is selected for

2.

Turn the printer off and then on. Then

 

 

the media being loaded.

 

select the media sensor supporting the

 

 

 

 

media being loaded. Finally resend

 

 

 

 

the print job.

 

 

3.

The Black Mark Sensor is not

3.

Adjust the sensor position. Then press

 

 

aligned to the Black Mark on the

 

the [RESTART] key.

 

 

 

media.

4. Turn

the

printer off and then on.

 

4.

Size of the loaded media is not

 

Replace the loaded media with one

 

 

consistent with the programmed size.

 

which matches the programmed size,

 

 

 

 

or select a programmed size that

 

 

 

 

matches the loaded media. Finally

 

 

 

 

resend the print job.

 

 

 

 

5. Refer

to

Section 6.5 to set the

 

5.

The Feed Gap Sensor cannot

 

threshold. If this does not solve the

 

 

distinguish the print area from a

 

problem, turn off the printer, and call

 

 

label gap.

 

an authorized service representative.

CUTTER ERROR ****

1.

The media is jammed in the Cutter.

1. Remove

the jammed media. Then

(Only when the Cutter

 

 

 

press the [RESTART] key. If this

Module is installed on

2.

The Cutter Cover is improperly

 

does not solve the problem, turn off

the printer.)

 

installed.

 

the printer, and call an authorized

 

 

 

 

service representative.

 

 

 

 

2. Turn

the

printer off and check the

 

 

 

 

status of the Cutter Cover.

 

6- 1

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Contents 852-TS12-QQ Energy Star is a U.S. registered mark $51,1 3UHFDXWLRQV Table of Contents A4-1 A1-1A2-1 A3-1Product Overview Introduction FeaturesUnpacking Accessories Appearance DimensionsFront View Rear View Interior Operation PanelPrecautions Printer SetupProcedure before Operation Assembling the Supply Holder Frame Assembling the AccessoriesConnecting the Cables to Your Printer Connecting the Power Cord Turning on the Printer Turning the PrinterTurning OFF the Printer Disassembling the Supply Holder Unit Installing the Media onto the Supply Holder UnitInstalling the Media and reassembling the Supply Holder Unit Loading Media into the Printer Print Head Block Element Release Lever Below PrinterSetting the Feed Gap Sensor Setting Sensor PositionsSetting the Black Mark Sensor Loading the Ribbon COM Inserting the Optional Pcmcia CardsTest Print At the same time Test Print Overview Operating Modes Printer OperationOperating Modes System Installing the Printer DriversSystem Requirements Driver DownloadEO1-33029 Installing the Printer Drivers Driver Download Driver Installation Cont Driver Installation Add Printers Add Printers Uninstalling the TEC B-852 Printer Driver Using the B-852 Printer Properties Menus Printer Operation General Properties Tab Print to the following Details TabPrint using ∙ Click Capture Printer Port Regional Settings Tab Regional Settings Tab Setup Tab Portrait Landscape Rotated Additional Advanced Options Graphics Tab Bar Fonts Tab Printer Operation Bar Fonts Tab Stock Tab Stock Tab Sensor Select Stock Tab Options tab, the following display screen will appear Options TabTesting Tab Testing Tab Testing Tab Testing Tab About Tab About Tab Operation Panel On Line ModeOperation Reset Restart key Dump ModeReceive buffer size Print ConditionsCleaning MaintenancePrint Head/Platen/ Sensors Care/Handling of the Media and Ribbon Error Messages TroubleshootingError Messages Problems/Causes Solutions Error Messages Problems/Cause Solutions Possible ProblemsPossible Problems Causes Solutions Removing Jammed Media „Threshold setting procedure Threshold SettingFeed key A1.1 Printer Appendix 1 SpecificationsModel 852-TS12-QQ Label A1.2 OptionsA1.3 Media A1.3.1 Media TypeA1.3.2 Detection Area of the Transmissive Sensor A1.3.4 Effective Print Area A1.3.3 Detection Area of the Reflective SensorA1.4 Ribbon Appendix 2 Messages and Leds Symbols in the messageFollowing message appears „Interface Cables Appendix 3 InterfaceA4.1 Operation Panel Appendix 4 System ModeA4.2 Overview If the power is turn on whilePrinting mode selection A4.3 Self-Diagnostic TestMaintenance counter/parameter settings print out Print head element check Self-Diagnostic Test and the result print outA4.4 Printer Parameter Fine Adjustment Restart Feed Feed Length Fine AdjustmentCut Position Fine Adjustment Back Feed Length Fine Adjustment Axis Fine Adjustment Thermal Transfer Print Thermal Direct Print Rewind Motor Feed Motor Ribbon Motor Voltage Fine Adjustment Feed/Rewind MotorFeed Gap Sensor A4.4 Printer Parameter Fine Adjustment ContThreshold Manual Fine Adjustment Black Mark/Feed Gap Sensor Black Mark SensorA4.5 Test Print Print Condition SettingTest Pattern Selection Specifying the Print Condition for the Test Print Issue Count SettingPrinting Mode Selection Print Speed SettingSensor Type Selection Label Length Setting Issue Mode SelectionPaper Feed Selection Slant Line 3 dots Test Print Pattern SelectionPause key Slant Line 1 dotFactory Test CharactersBarcode Non-PrintingAuto Print A4.6 PCL Emulation SettingPrint Speed Emulation ON/OFF SelectionSensor Type Selection Media Width Setting Issue Mode SelectionMedia Size Selection Media Length Setting A4.7 Additional Information A4.7.1 Self-Diagnostic Test Result Sample and DescriptionsSdram 8MB SENSOR1 0 0 0 0 0 0 0 0 1 0 0 1 EXP.I/O OK Total Feed ∙ Descriptions of the Maintenance Counter ODD ODD Letter A4.7.3 Magnified Views of Slant Line PatternAppendix 5 Print Samples UPC-E+2 digits UPC-E+5 digits EAN8+2 digits EAN8+5 digits CODE39 Full AsciiKIX Code MaxiCode UPC-A+2 digits UPC-A+5 digitsBar code GlossariesPre-printed media Index Index Page
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