Toshiba B-852-TS12-QQ owner manual Possible Problems, Error Messages Problems/Cause Solutions

Page 68

6. TROUBLESHOOTING

EO1-33029

6.2 Possible Problems

6.1 Error Messages (Cont.)

Error Messages

 

Problems/Cause

 

Solutions

NO PAPER ****

1.

The media has run out.

1.

Load new media. Then press the

 

 

 

 

[RESTART] key.

 

2.

The media is not loaded properly.

2.

Load the media properly. Then press

 

 

 

 

the [RESTART] key.

 

3.

The media is slack.

3.

Take up any slack in the media.

RIBBON ERROR ****

1.

The ribbon is not fed properly.

1.

Remove the ribbon, and check the

 

 

 

 

status of the ribbon. Replace the

 

 

 

 

ribbon, if necessary. If the problem is

 

 

 

 

not solved, turn off the printer, and

 

 

 

 

call an authorized service

 

 

 

 

representative.

 

2.

The ribbon has run out.

2.

Load a new ribbon. Then press the

 

 

 

 

[RESTART] key.

EXCESS HEAD TEMP

The print head is overheated.

Turn off the printer, and allow it to cool

 

 

 

down (about 3 minutes). If this does not

 

 

 

solve the problem, call a TOSHIBA TEC

 

 

 

authorized service representative.

HEAD ERROR

There is a problem with the Print Head.

Replace the Print Head. Then press the

 

 

 

[RESTART] key.

Other error messages

Hardware or software problems may

Turn the printer off and then on. If this

 

have occurred.

does not solve the problem, turn off the

 

 

 

printer again, and call a TOSHIBA TEC

 

 

 

authorized service representative.

6.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

The printer

will

not

1.

The Power Cord is disconnected.

1.

Plug in the Power Cord.

turn on.

 

 

2.

The AC outlet is not functioning

2.

Make sure that the power is supplied

 

 

 

 

correctly.

 

using another electric appliance.

 

 

 

3.

The fuse has blown, or the circuit

3.

Check the fuse or breaker.

 

 

 

 

breaker has tripped.

 

 

The media is not fed.

1.

The media is not loaded properly.

1.

Load the media properly.

 

 

 

2.

The printer is in an error condition.

2.

Solve the error in the Message

 

 

 

 

 

 

Display. (See Section 6.1 for more

 

 

 

 

 

 

detail.)

Nothing is printed

on

1.

The media is not loaded properly.

1.

Load the media properly.

the media.

 

 

2.

The ribbon is not loaded properly.

2.

Load the ribbon properly.

 

 

 

3.

A print head is not installed properly.

3.

Install the Print Head properly. Close

 

 

 

 

 

 

the Print Head Block.

 

 

 

4.

The ribbon and media are not

4.

Select an appropriate ribbon for the

 

 

 

 

matched.

 

media type being used.

The printed

image

is

1.

The ribbon and media are not

1.

Select an appropriate ribbon for the

blurred.

 

 

 

matched.

 

media type being used.

 

 

 

2.

The Print Head is not clean.

2.

Clean the print head using the supplied

 

 

 

 

 

 

Print Head Cleaner.

The Cutter

does

not

1.

The media is jammed in the Cutter.

1.

Remove the jammed paper.

cut.

 

 

2.

The Cutter Blade is dirty.

2.

Clean the Cutter Blade.

6- 2

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Contents 852-TS12-QQ Energy Star is a U.S. registered mark $51,1 3UHFDXWLRQV Table of Contents A1-1 A2-1A3-1 A4-1Unpacking Introduction FeaturesProduct Overview Accessories Front View Rear View DimensionsAppearance Operation Panel InteriorPrinter Setup PrecautionsProcedure before Operation Assembling the Accessories Assembling the Supply Holder FrameConnecting the Cables to Your Printer Connecting the Power Cord Turning OFF the Printer Turning the PrinterTurning on the Printer Installing the Media onto the Supply Holder Unit Disassembling the Supply Holder UnitInstalling the Media and reassembling the Supply Holder Unit Loading Media into the Printer Print Head Block Element Release Lever Printer BelowSetting the Black Mark Sensor Setting Sensor PositionsSetting the Feed Gap Sensor Loading the Ribbon Inserting the Optional Pcmcia Cards COMTest Print At the same time Test Print Printer Operation Overview Operating ModesOperating Modes Installing the Printer Drivers System RequirementsDriver Download SystemEO1-33029 Installing the Printer Drivers Driver Download Driver Installation Cont Driver Installation Add Printers Add Printers Uninstalling the TEC B-852 Printer Driver Using the B-852 Printer Properties Menus Printer Operation General Properties Tab Details Tab Print to the followingPrint using ∙ Click Capture Printer Port Regional Settings Tab Regional Settings Tab Setup Tab Portrait Landscape Rotated Additional Advanced Options Graphics Tab Bar Fonts Tab Printer Operation Bar Fonts Tab Stock Tab Stock Tab Sensor Select Stock Tab Options Tab Options tab, the following display screen will appearTesting Tab Testing Tab Testing Tab Testing Tab About Tab About Tab On Line Mode Operation PanelOperation Reset Dump Mode Restart keyPrint Conditions Receive buffer sizePrint Head/Platen/ Sensors MaintenanceCleaning Care/Handling of the Media and Ribbon Error Messages Problems/Causes Solutions TroubleshootingError Messages Possible Problems Causes Solutions Possible ProblemsError Messages Problems/Cause Solutions Removing Jammed Media Feed key Threshold Setting„Threshold setting procedure Model 852-TS12-QQ Appendix 1 SpecificationsA1.1 Printer A1.2 Options A1.3 MediaA1.3.1 Media Type LabelA1.3.2 Detection Area of the Transmissive Sensor A1.3.3 Detection Area of the Reflective Sensor A1.3.4 Effective Print AreaA1.4 Ribbon Symbols in the message Appendix 2 Messages and LedsFollowing message appears Appendix 3 Interface „Interface CablesAppendix 4 System Mode A4.1 Operation PanelIf the power is turn on while A4.2 OverviewMaintenance counter/parameter settings print out A4.3 Self-Diagnostic TestPrinting mode selection Self-Diagnostic Test and the result print out Print head element checkA4.4 Printer Parameter Fine Adjustment Feed Length Fine Adjustment Restart FeedCut Position Fine Adjustment Back Feed Length Fine Adjustment Axis Fine Adjustment Thermal Transfer Print Thermal Direct Print Ribbon Motor Voltage Fine Adjustment Feed/Rewind Motor Rewind Motor Feed MotorA4.4 Printer Parameter Fine Adjustment Cont Threshold Manual Fine Adjustment Black Mark/Feed Gap SensorBlack Mark Sensor Feed Gap SensorTest Pattern Selection Print Condition SettingA4.5 Test Print Issue Count Setting Specifying the Print Condition for the Test PrintSensor Type Selection Print Speed SettingPrinting Mode Selection Paper Feed Selection Issue Mode SelectionLabel Length Setting Test Print Pattern Selection Pause keySlant Line 1 dot Slant Line 3 dotsCharacters BarcodeNon-Printing Factory TestA4.6 PCL Emulation Setting Auto PrintSensor Type Selection Emulation ON/OFF SelectionPrint Speed Media Size Selection Issue Mode SelectionMedia Width Setting Media Length Setting A4.7.1 Self-Diagnostic Test Result Sample and Descriptions A4.7 Additional InformationSdram 8MB SENSOR1 0 0 0 0 0 0 0 0 1 0 0 1 EXP.I/O OK Total Feed ∙ Descriptions of the Maintenance Counter ODD ODD A4.7.3 Magnified Views of Slant Line Pattern LetterAppendix 5 Print Samples CODE39 Full Ascii UPC-E+2 digits UPC-E+5 digits EAN8+2 digits EAN8+5 digitsUPC-A+2 digits UPC-A+5 digits KIX Code MaxiCodeGlossaries Bar codePre-printed media Index Index Page
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